Cannot check-in on-line. "Please proceed to the airport for assistance"
Jan 4, 18, 1:37 pm - Wikipost
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Jun 27, 13, 9:21 pm
#1
Original Poster
Join Date: Dec 2004
Location: MSY
Programs: DL, AA, UA
Posts: 543
Cannot check-in on-line. "Please proceed to the airport for assistance"
What does it mean if I get the error message "We are unable to complete the check-in process at this time. Please proceed to the airport for assistance"?
Premier line rep told me "there might be a glitch, we've been getting some calls tonight," but was unable to check me in. Web support rep said the same thing.
This is for 9:15pm EWR-ORD tomorrow (last flight of the day). Should I anticipate trouble, and allow for extra time at the airport?
(PS: first flight on United in more than a year. In the meantime, ~20 trouble-free segments on a competitor.)
Premier line rep told me "there might be a glitch, we've been getting some calls tonight," but was unable to check me in. Web support rep said the same thing.
This is for 9:15pm EWR-ORD tomorrow (last flight of the day). Should I anticipate trouble, and allow for extra time at the airport?
(PS: first flight on United in more than a year. In the meantime, ~20 trouble-free segments on a competitor.)
Jun 27, 13, 10:04 pm
#3
Join Date: Nov 2008
Location: DFW
Programs: UA 1K, AA peon
Posts: 1,105
Originally Posted by jg70124
What does it mean if I get the error message "We are unable to complete the check-in process at this time. Please proceed to the airport for assistance"?
Premier line rep told me "there might be a glitch, we've been getting some calls tonight," but was unable to check me in. Web support rep said the same thing.
This is for 9:15pm EWR-ORD tomorrow (last flight of the day). Should I anticipate trouble, and allow for extra time at the airport?
(PS: first flight on United in more than a year. In the meantime, ~20 trouble-free segments on a competitor.)
Premier line rep told me "there might be a glitch, we've been getting some calls tonight," but was unable to check me in. Web support rep said the same thing.
This is for 9:15pm EWR-ORD tomorrow (last flight of the day). Should I anticipate trouble, and allow for extra time at the airport?
(PS: first flight on United in more than a year. In the meantime, ~20 trouble-free segments on a competitor.)
Jun 27, 13, 10:04 pm
#4
Original Poster
Join Date: Dec 2004
Location: MSY
Programs: DL, AA, UA
Posts: 543
Originally Posted by IAH-OIL-TRASH
Did you complete TSA Secure Flight info prior to checking in? May not be problem, but thought I'd ask.
Or maybe it's punishment for straying from the UA fold...
Oct 14, 13, 5:17 pm
#5
Join Date: Nov 2009
Location: San Francisco
Programs: United, BA, FlyingBLue, AA
Posts: 99
Cannot check in for flight online - Is this typical these days?
Have made several attempts to check in on line for a flight 23 hours away. Each time, I go through the entire process (international - website asks several questions). Get to the end, and always get the message:
"We are unable to complete the check-in process at this time. Please proceed to the airport for assistance. "
... ? UA's computers are obviously not down, since I can view the reservation etc.
"We are unable to complete the check-in process at this time. Please proceed to the airport for assistance. "
... ? UA's computers are obviously not down, since I can view the reservation etc.
Oct 14, 13, 6:14 pm
#7
A FlyerTalk Posting Legend
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 49,333
While this is most typically a function of UA's need to verify your documents and thus accomplished quickly, it can also be due to your reservation being out of "synch" a common UA IT fault.
It is well worth calling UA. If it's the likely former issue, just show up early enough to sustain a line at check-in. If it's the latter, a phone agent can fix it for you on the spot.
If it's something else and problematic, all better to fix it before the airport.
It is well worth calling UA. If it's the likely former issue, just show up early enough to sustain a line at check-in. If it's the latter, a phone agent can fix it for you on the spot.
If it's something else and problematic, all better to fix it before the airport.
Oct 14, 13, 6:57 pm
#8
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 900
Originally Posted by USFdonWill
Yes, typically need to verify your passport and/or visa.
Oct 24, 13, 11:59 am
#10
Join Date: Apr 2006
Location: SFO
Programs: UA Premier Platinum (and falling fast)
Posts: 566
Just had the same "Unable to complete the check-in process" message pop up for a domestic itinerary tomorrow (T-23)
Domestic, so shouldn't be an issue
Two agents have confirmed that the reservation is "in synch" so that's not it. They say there's nothing they can do from their end and IT helpdesk was unable to help either.
Not sure what the issue is - it's not like they don't know who I am, this is my 74th segment of the year!
Frustrating as on a trans-con flight, check in time could be key for upgrade priority (something the agents fail to grasp/care about)
Originally Posted by USFdonWill
Yes, typically need to verify your passport and/or visa.
Originally Posted by Often1
While this is most typically a function of UA's need to verify your documents and thus accomplished quickly, it can also be due to your reservation being out of "synch" a common UA IT fault.
Not sure what the issue is - it's not like they don't know who I am, this is my 74th segment of the year!
Frustrating as on a trans-con flight, check in time could be key for upgrade priority (something the agents fail to grasp/care about)
Oct 24, 13, 12:01 pm
#11
Suspended
Join Date: Oct 2012
Location: LAX
Programs: UA1K, HH Gold, Marriott Gold
Posts: 212
Originally Posted by RockinRon
I tried to do OLCI but saw this message. I waited a bit and tried again to no avail. I then tried checking in via the mobile app and it worked. Go figure.
Oct 24, 13, 12:04 pm
#12
Join Date: Dec 2011
Location: Indianapolis
Programs: UA 1K, Marriott Gold, HH Gold, SPG Gold
Posts: 383
Originally Posted by GroundStop
Frustrating as on a trans-con flight, check in time could be key for upgrade priority (something the agents fail to grasp/care about)
Oct 24, 13, 12:26 pm
#13
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,441
Originally Posted by GroundStop
Frustrating as on a trans-con flight, check in time could be key for upgrade priority (something the agents fail to grasp/care about)
Oct 24, 13, 12:56 pm
#15
Join Date: Apr 2006
Location: SFO
Programs: UA Premier Platinum (and falling fast)
Posts: 566
Originally Posted by aacharya
Check-in time is the 3rd criteria. So within all the 1Ks, it's the 2nd criteria, after fare class.
Originally Posted by RockinRon
Try via the mobile app.
Originally Posted by mdobbins
Have you tried to instant message UA Insider (Aaron)?
Additional info....
I had an agent screwing around trying to apply an RPU prior to check-in window, so despite additional agents claiming that it's in synch, my money is on this being the root cause
