"I am not your Mom!" Wow!

Old Jun 23, 13, 8:16 am
  #31  
 
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Originally Posted by Fanjet View Post
Really? Because bitte seems to be quite overused there. From "please" to "excuse me" to even "thank you".
Yeah, I think "bitte" doesn't have a 1:1 mapping to English. A lot like "prosím" in Czech.
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Old Jun 23, 13, 9:43 am
  #32  
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Originally Posted by Hadrian35 View Post
Of course they should. But everyone has their dignity and no one is immune from bad treatment. There is a breaking point and I rather have her snap at someone saying "yeah, gimme a tea" than take her resentment out the non-offending flyers.
There's no evidence that the request that prompted "Please?" was anywhere near as snarky as "yeah, gimme a tea."

Rudeness is cumulative and it goes both ways. I get edgy taking a dozen flights a month... i can't imagine what it's like to take a dozen a week and still remain civil.
Which is why taking a job as an FA is a choice, just like taking any other job.
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Old Jun 23, 13, 12:02 pm
  #33  
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Working in a customer service/ retail job as a college kid, words or phrases like "Please" "Thank you" goes a long way, both on my end and the customer's (I do make it easy when they say those "magic" word)
Yes, from a customer, please and thank you are important. But these are two different issues.

ANY SERVICE STAFF MEMBER that goes out of their way to throw out snide comments is hardly representing the company and, at bare minimum, needs to be reminded of acceptable and unacceptable behaviour. I wish this staff member were youtubed. Not a career ender, but certainly warrants a sit down, a warning, and an understanding that re-occurrences will lead to greater scrutiny and more...

The FA directed my request to another FA. The FA took my tube, looked at me in the face and said" I am not your mom, OK? !"
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Old Jun 23, 13, 12:14 pm
  #34  
 
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Comes from two sides really. Maybe the FA was having a bad day. Maybe some other passengers were being rude and demanding. Obviously she shouldn't have taken it out on someone that's just making a pretty easy request.

All in all, just give everyone a little respect. We're all human!
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Old Jun 23, 13, 1:12 pm
  #35  
 
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The good old days?

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Old Jun 23, 13, 1:58 pm
  #36  
 
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Originally Posted by mediator View Post
"Mommy is not here! You know where to find me after landing". She commented.
Yum! I get turned on by reading this. Was "Mrs. Robinson" being flirty?
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Old Jun 23, 13, 9:18 pm
  #37  
 
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wow..am i the only one not to see huge problem with "not your mom" comment

agree that i feel like i'm missing something from the exchange..but op allowed that he is on the younger side...its not like the fa shoved the poster tube back in his hands...she just in a very colloquial manner was posting op that it was HIS responsibility to remember to ask for it back when he de-planed....that she wasn't going to search him out to make sure he picked it up.

maybe a touch informal, but i read her comment as trying to be human and humorous, not snide and derisive.
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Old Jun 24, 13, 8:59 am
  #38  
 
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Originally Posted by aCavalierInCoach View Post
Wow, I wish I was alive back then.
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Old Jun 24, 13, 9:09 am
  #39  
 
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Originally Posted by pruss2ny View Post
wow..am i the only one not to see huge problem with "not your mom" comment
The problem I see is that she probably should have said "I'm not your grand-mom!"
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Old Jun 24, 13, 9:19 am
  #40  
 
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Originally Posted by omegadeal View Post
"You're not my real Mom!"
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Old Jun 24, 13, 10:31 am
  #41  
 
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Originally Posted by lhrsfo View Post
The problem I see is that she probably should have said "I'm not your grand-mom!"
Reminds me of this song. They need a Grand-Mom version

http://www.youtube.com/watch?v=8ENMaN6bg9U
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Old Jun 24, 13, 11:06 am
  #42  
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Old Jun 24, 13, 11:21 am
  #43  
 
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Originally Posted by IflyfromABE View Post
Bet that the tube did not fit in the carry on box at the gate.
Too bad the FA did not make the OP check it
Poster tubes are standard fare for graduate students and post-doctoral fellows to take their presentations to scientific conferences. All airlines are familiar with them, and they are nominally taken as carry-on luggage. They fit just fine in overhead bins (maybe not on the smaller CRJs, I don't exactly recall), but are small enough to fit in nearly any closet. The OP is correct that they can interfere with multiple other passengers' use of the overhead bins due to their length, and for the sake of not hogging space, are best put in a closet on a full flight.

In my field alone (neuroscience), there are tens of thousands of presentations annually, each of which has a poster, most of which are carried on. Over all fields of science, there must be a million posters transported annual (but that's a WAG). I'd assume that any FA that isn't familiar with posters must be new.

So, why the comment about not being the OP's mother? I don't care how bad a day the FA was having, or how young and helpless the OP looked, such comments are not appropriate for a professional in customer service.
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Old Jun 24, 13, 1:18 pm
  #44  
 
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Originally Posted by bsb21 View Post
Feel as if there is something missing here.

In think most of us would be livid at such a comment.

I once asked an FA for a tea and she said "Please?". I was pretty pissed.
Did you ask nicely in the first place?

I will say it is a little annoying when you use your manners, as you should, "please" and "thank you", and what you get back is "uhh-huh" and "yup". Like it is so painful to return the courtesy.

Oh well . . . still better to take the high road.
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Old Jun 24, 13, 1:43 pm
  #45  
 
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Originally Posted by jpezaris View Post
Poster tubes are standard fare for graduate students and post-doctoral fellows to take their presentations to scientific conferences. All airlines are familiar with them, and they are nominally taken as carry-on luggage. They fit just fine in overhead bins (maybe not on the smaller CRJs, I don't exactly recall), but are small enough to fit in nearly any closet. The OP is correct that they can interfere with multiple other passengers' use of the overhead bins due to their length, and for the sake of not hogging space, are best put in a closet on a full flight.

In my field alone (neuroscience), there are tens of thousands of presentations annually, each of which has a poster, most of which are carried on. Over all fields of science, there must be a million posters transported annual (but that's a WAG). I'd assume that any FA that isn't familiar with posters must be new.

So, why the comment about not being the OP's mother? I don't care how bad a day the FA was having, or how young and helpless the OP looked, such comments are not appropriate for a professional in customer service.
This.

FAs have a tough job. I don't think that I would have the patience. But it is their job. While they shouldn't have to put up with arrogance and rudeness, neither should they dole it out. The irony is that passengers need to put up with snide comments and inferior service, but the reverse is not always true. FAs can have passengers tossed off flights.

Fortunately, most FAs refrain from such behavior even if they can't bring themselves to the level of service many here lament as missing. I find the golden rule very helpful: treat others as you would wish to be treated.
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