Award Ticket Still Unticketed
Jun 20, 2013, 9:51 am
#1
Original Poster
Join Date: Jun 2005
Location: MXP
Programs: SQ-S.PPS, DL-G, NW-G, BD-G, US-G, UA-GS
Posts: 661
Award Ticket Still Unticketed
Thought I'd ask experts for advice. I have a rather complex award ticket that was booked through an agent. My credit card says charges are pending. The ticket says it is being processed. It has been over 24 hours without any e-ticket. Should I be worried?
Thanks.
Thanks.
Jun 20, 2013, 10:56 am
#2
Join Date: Jan 2005
Programs: UA PremExec
Posts: 732
I have had problems with this and needed to call and get an agent to push the reservation through.
Jun 20, 2013, 11:29 am
#3
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,923
Yes. Call before any partner segments are cancelled and get UA to push this through. Don't take "no" for an answer--I've seen too many people burned.
Jun 20, 2013, 8:05 pm
#5
Join Date: Jan 2005
Programs: UA PremExec
Posts: 732
In my case it was 48 hours and it had not ticketed. I called and the agent told me that the TG flight had been sent to Thai but it had not responded yet. I was told not to worry. At about 65 hours (the orginal email indicated it might take up to 72 hours to ticket) I called again. This agent told me the request had never been sent to Thai. I told them a previous agent said it had. I stayed on the phone with her for about 45 minutes as she pushed it through and did not hang up until it said "ticketed" on my reservation and I had a ticket number.