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United Increases Award Ticket Changes for Non-Premier Members as of 19-Jun-2013

United Increases Award Ticket Changes for Non-Premier Members as of 19-Jun-2013

Old Jun 18, 13, 11:56 pm
  #1  
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Location: ATL/LAX
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United Increases Award Ticket Changes for Non-Premier Members as of 19-Jun-2013

Chart here: http://www.united.com/web/en-us/cont...ticketing.aspx

No more free changes outside of 21 days. Now $75.

Changes within 21 days now $100.

Cancellation and redeposit now $200 for general members.

Premier members not affected.

Posted here: http://hackmytrip.com/2013/06/united...e-immediately/
amolkold is offline  
Old Jun 19, 13, 12:03 am
  #2  
 
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Who needs 5pm Friday to announce this when you've got PQDs?
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Old Jun 19, 13, 12:05 am
  #3  
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Originally Posted by amolkold View Post
Chart here: http://www.united.com/web/en-us/cont...ticketing.aspx

No more free changes outside of 21 days. Now $75.

Changes within 21 days now $100.

Cancellation and redeposit now $200 for general members.

Premier members not affected.

Posted here: http://hackmytrip.com/2013/06/united...e-immediately/
Hi amolkold,

Looks like you beat me to this by just a few minutes. I've also posted a link to the updated united.com page in the existing thread about award ticket change/cancellation fees.

You are correct in that Premier members are not impacted by this change. I also wanted to add that these changes are only applicable for tickets issued on or after today, June 19.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
UA Insider is offline  
Old Jun 19, 13, 12:07 am
  #4  
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Originally Posted by UA Insider View Post
Hi amolkold,

Looks like you beat me to this by just a few minutes.
We watch your airline like a hawk.
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Old Jun 19, 13, 12:10 am
  #5  
 
Join Date: Apr 2005
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Originally Posted by UA Insider View Post
Hi amolkold,

Looks like you beat me to this by just a few minutes. I've also posted a link to the updated united.com page in the existing thread about award ticket change/cancellation fees.

You are correct in that Premier members are not impacted by this change. I also wanted to add that these changes are only applicable for tickets issued on or after today, June 19.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
You don't make revenue policy, so you have my sympathies for the epic shellacking the boards are going to give you tomorrow.

That said, midnight MDT is kind of a weasel way to release this info. Makes the "5pm Friday before a long weekend" dump that politicians love seem downright forthcoming.
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Old Jun 19, 13, 12:14 am
  #6  
 
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Originally Posted by earendil31 View Post
You don't make revenue policy, so you have my sympathies for the epic shellacking the boards are going to give you tomorrow.

That said, midnight MDT is kind of a weasel way to release this info. Makes the "5pm Friday before a long weekend" dump that politicians love seem downright forthcoming.
As my non-premier roommate said: "I think I'm going to be sick, why doesn't this chair come with a sickness bag?!?!?!?!?!?"
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Old Jun 19, 13, 12:27 am
  #7  
formerly known as felinaar
 
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Originally Posted by amolkold View Post
We watch your airline like a hawk.
Awesome. Amolkold beats out UA Insider.
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Old Jun 19, 13, 12:27 am
  #8  
 
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Wow. So UA gets some props in the other thread for giving everyone ample notice about elite qualifying for 2014. Gets me thinking about spending my 9 year old son's miles since he can't spend any amount of money on a credit card next year. But the clock turns midnight and we find out without any advance warning that there will be outrageous fees for any changes. This is a really low blow, UA.
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Old Jun 19, 13, 12:29 am
  #9  
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United Increases Award Ticket Changes for Non-Premier Members as of 6/19/2013

They should simply eliminate award redemption for general members. A $200 redeposit fee?

FLY SOUTHWEST
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Old Jun 19, 13, 12:30 am
  #10  
 
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As usual, any time one airline has the best policy, it is low hanging fruit for said airline to devalue their program.

For shame, United. A change I do not like.
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Old Jun 19, 13, 12:52 am
  #11  
 
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re kids

I have them, they have accounts.

One with AS, miles don't expire, no weird fees, one with UA now has exorbitant fees, and miles expire.

Another reason to book away from UA when the family is with me. Does UAL think that if one person gets a waiver they will not know about the crazy fees, get their kids/friends/family not to pick UA?

And every new person who comes on this board asks about UA, what are we going to say? "well UA is a little easier than DL, but they try to confiscate your miles with changes and tack on all kinds of fees."
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Old Jun 19, 13, 12:58 am
  #12  
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United Increases Award Ticket Changes for Non-Premier Members as of 6/19/2013

I will say to a just starting mega flyer do not waste your time and money on UA. Fly WN domestic and AS partners international. AS domestic if the routes work.

I have over 800ku pre 3/3/12 from the real UA, so the way forward is more complicated.
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Old Jun 19, 13, 1:13 am
  #13  
TA
 
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Now this one, I don't get. It's not devaluing the experience for higher elites, and I would not guess that it's a significant source of revenue or cost. (maybe??)

Is this designed to really push people to want to be elite?

It must be the revenue then, maybe because changes always involve costly agents?
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Old Jun 19, 13, 1:16 am
  #14  
 
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Originally Posted by TA View Post
It must be the revenue then, maybe because changes always involve costly agents?
No, it's the revenue for the sake of revenue.

I think there should be a fee for redeeming miles on ua.com as well. A "convenience fee", if you will.
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Old Jun 19, 13, 1:59 am
  #15  
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Originally Posted by uastarflyer View Post
They should simply eliminate award redemption for general members. A $200 redeposit fee?

FLY SOUTHWEST
UA is too hooked to swiping money from general member customers to do the above. In any event, UA is intent upon further fleecing of general members and the elites, all of whom they consider to be "over-entitled" in this environment.


Originally Posted by UAConcorde View Post
A new Avianca in the making!
That program charges way less for redeposits and doesn't have UA's extortionate "rapid redemption" fees.
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