United Increases Award Ticket Changes for Non-Premier Members as of 19-Jun-2013
Jun 18, 13, 11:56 pm
#1
Original Poster
Join Date: Jan 2008
Location: ATL/LAX
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,900
United Increases Award Ticket Changes for Non-Premier Members as of 19-Jun-2013
Chart here: http://www.united.com/web/en-us/cont...ticketing.aspx
No more free changes outside of 21 days. Now $75.
Changes within 21 days now $100.
Cancellation and redeposit now $200 for general members.
Premier members not affected.
Posted here: http://hackmytrip.com/2013/06/united...e-immediately/
No more free changes outside of 21 days. Now $75.
Changes within 21 days now $100.
Cancellation and redeposit now $200 for general members.
Premier members not affected.
Posted here: http://hackmytrip.com/2013/06/united...e-immediately/
Jun 19, 13, 12:05 am
#3
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,178
Originally Posted by amolkold
Chart here: http://www.united.com/web/en-us/cont...ticketing.aspx
No more free changes outside of 21 days. Now $75.
Changes within 21 days now $100.
Cancellation and redeposit now $200 for general members.
Premier members not affected.
Posted here: http://hackmytrip.com/2013/06/united...e-immediately/
No more free changes outside of 21 days. Now $75.
Changes within 21 days now $100.
Cancellation and redeposit now $200 for general members.
Premier members not affected.
Posted here: http://hackmytrip.com/2013/06/united...e-immediately/
Looks like you beat me to this by just a few minutes. I've also posted a link to the updated united.com page in the existing thread about award ticket change/cancellation fees.
You are correct in that Premier members are not impacted by this change. I also wanted to add that these changes are only applicable for tickets issued on or after today, June 19.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Jun 19, 13, 12:10 am
#5
Join Date: Apr 2005
Location: Chicago
Programs: UA Mileage+
Posts: 44
Originally Posted by UA Insider
Hi amolkold,
Looks like you beat me to this by just a few minutes. I've also posted a link to the updated united.com page in the existing thread about award ticket change/cancellation fees.
You are correct in that Premier members are not impacted by this change. I also wanted to add that these changes are only applicable for tickets issued on or after today, June 19.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Looks like you beat me to this by just a few minutes. I've also posted a link to the updated united.com page in the existing thread about award ticket change/cancellation fees.
You are correct in that Premier members are not impacted by this change. I also wanted to add that these changes are only applicable for tickets issued on or after today, June 19.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
That said, midnight MDT is kind of a weasel way to release this info. Makes the "5pm Friday before a long weekend" dump that politicians love seem downright forthcoming.
Jun 19, 13, 12:14 am
#6
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
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Originally Posted by earendil31
You don't make revenue policy, so you have my sympathies for the epic shellacking the boards are going to give you tomorrow.
That said, midnight MDT is kind of a weasel way to release this info. Makes the "5pm Friday before a long weekend" dump that politicians love seem downright forthcoming.
That said, midnight MDT is kind of a weasel way to release this info. Makes the "5pm Friday before a long weekend" dump that politicians love seem downright forthcoming.
Jun 19, 13, 12:27 am
#8
Join Date: Jan 2012
Location: Southern California
Programs: UA Platinum, Marriott Gold, SPG Gold, Club Carlson Gold
Posts: 317
Wow. So UA gets some props in the other thread for giving everyone ample notice about elite qualifying for 2014. Gets me thinking about spending my 9 year old son's miles since he can't spend any amount of money on a credit card next year. 
But the clock turns midnight and we find out without any advance warning that there will be outrageous fees for any changes. 
This is a really low blow, UA. 
But the clock turns midnight and we find out without any advance warning that there will be outrageous fees for any changes. This is a really low blow, UA.
Jun 19, 13, 12:29 am
#9
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Join Date: Aug 2003
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Posts: 59,144
United Increases Award Ticket Changes for Non-Premier Members as of 6/19/2013
They should simply eliminate award redemption for general members. A $200 redeposit fee?
FLY SOUTHWEST
FLY SOUTHWEST
Jun 19, 13, 12:52 am
#11
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,525
re kids
I have them, they have accounts.
One with AS, miles don't expire, no weird fees, one with UA now has exorbitant fees, and miles expire.
Another reason to book away from UA when the family is with me. Does UAL think that if one person gets a waiver they will not know about the crazy fees, get their kids/friends/family not to pick UA?
And every new person who comes on this board asks about UA, what are we going to say? "well UA is a little easier than DL, but they try to confiscate your miles with changes and tack on all kinds of fees."
One with AS, miles don't expire, no weird fees, one with UA now has exorbitant fees, and miles expire.
Another reason to book away from UA when the family is with me. Does UAL think that if one person gets a waiver they will not know about the crazy fees, get their kids/friends/family not to pick UA?
And every new person who comes on this board asks about UA, what are we going to say? "well UA is a little easier than DL, but they try to confiscate your miles with changes and tack on all kinds of fees."
Jun 19, 13, 12:58 am
#12
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United Increases Award Ticket Changes for Non-Premier Members as of 6/19/2013
I will say to a just starting mega flyer do not waste your time and money on UA. Fly WN domestic and AS partners international. AS domestic if the routes work.
I have over 800ku pre 3/3/12 from the real UA, so the way forward is more complicated.
I have over 800ku pre 3/3/12 from the real UA, so the way forward is more complicated.
Jun 19, 13, 1:13 am
#13
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
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Now this one, I don't get. It's not devaluing the experience for higher elites, and I would not guess that it's a significant source of revenue or cost. (maybe??)
Is this designed to really push people to want to be elite?
It must be the revenue then, maybe because changes always involve costly agents?
Is this designed to really push people to want to be elite?
It must be the revenue then, maybe because changes always involve costly agents?
Jun 19, 13, 1:16 am
#14
Join Date: Jul 2010
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Posts: 3,931
Originally Posted by TA
It must be the revenue then, maybe because changes always involve costly agents?
I think there should be a fee for redeeming miles on ua.com as well. A "convenience fee", if you will.
Jun 19, 13, 1:59 am
#15
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Originally Posted by uastarflyer
They should simply eliminate award redemption for general members. A $200 redeposit fee?
FLY SOUTHWEST
FLY SOUTHWEST
Originally Posted by UAConcorde
A new Avianca in the making!
