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United Wrecks Young Man's Guitar After Forcing Him To Check It

United Wrecks Young Man's Guitar After Forcing Him To Check It

Old Jun 8, 13, 9:45 am
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United Wrecks Young Man's Guitar After Forcing Him To Check It

Saw this on the front page of Reddit today, which means the story is getting some traction over there. I'm kinda feeling for the guy a bit.

Here are the pictures: http://s971.photobucket.com/user/tim...?src=pb_unauth

Read full Reddit thread here: http://bit.ly/110Whnt

I think my favorite comment so far was the top one: "I'm sure United will offer you a full refund of your item, so long as it's value is no greater than $20 and a flight from Phoenix to Scottsdale."

PS - If your're not familiar with Reddit, the language can be quite, um, "colorful" - so please browse at your own risk.

Last edited by Quimbydog; Jun 9, 13 at 10:52 am Reason: Bad link, extra info, new working link
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Old Jun 8, 13, 9:49 am
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Reddit links don't work the same as others. Best to send folks to the front page to find it.
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Old Jun 8, 13, 9:55 am
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Originally Posted by aacharya View Post
Reddit links don't work the same as others. Best to send folks to the front page to find it.
Thanks the the poster below that figured out why the link wasn't working, this one does work:

http://bit.ly/110Whnt

Post updated above. Thanks!

Last edited by Quimbydog; Jun 9, 13 at 10:53 am Reason: new working link
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Old Jun 8, 13, 9:59 am
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Time to dust off the ol' 45 and spin up that classic song "United Breaks Guitars".
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Old Jun 8, 13, 10:02 am
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Made him check it??

Uh, no. He always has the option to buy a seat for it. So United did not make him check it.



And did you look at the case the guitar was in?? Pretty ratty looking. Not exactly sturdy. I am no United supporter or defender, but give me a break.
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Old Jun 8, 13, 10:05 am
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Originally Posted by blueman2 View Post
Uh, no. He always has the option to buy a seat for it. So United did not make him check it.



And did you look at the case the guitar was in?? Pretty ratty looking. Not exactly sturdy.
To be fair, one doesn't go and do that at the gate when told there's no overhead space left.
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Old Jun 8, 13, 10:05 am
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Originally Posted by blueman2 View Post
Uh, no. He always has the option to buy a seat for it. So United did not make him check it.

Oh, yes - - of course that is ALWAYS a viable option for a poor guy in a band. It's totally his fault!

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Old Jun 8, 13, 10:06 am
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I think they've learned the hard way what happens when they break musical instruments. I imagine they'll just proactively pay out this one.

Why can't a guitar go in the overhead bin? Or a closet?
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Old Jun 8, 13, 10:08 am
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Originally Posted by blueman2 View Post
Uh, no. He always has the option to buy a seat for it. So United did not make him check it.



And did you look at the case the guitar was in?? Pretty ratty looking. Not exactly sturdy. I am no United supporter or defender, but give me a break.
It's a pretty standard looking case. They're made of wood and have to be given a pretty hard shot to splinter like that.
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Old Jun 8, 13, 10:08 am
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Originally Posted by aacharya View Post
To be fair, one doesn't go and do that at the gate when told there's no overhead space left.
To quote my favorite parent's saying: "Lack of planning on your part does not constitute an emergency on my part". This guy should have never expected to be able to get a large item like that on a plane. He should have planned for this issue. Either by buying a seat for it, or making sure it was stored in a very solid case (that one apparently was not).

Really, I cannot believe I am defending UA (have I been drinking?), but I think people need to take responsibility for their own decision and/or lack of planning.
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Old Jun 8, 13, 10:11 am
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Originally Posted by aacharya View Post
To be fair, one doesn't go and do that at the gate when told there's no overhead space left.
And by that time, the price of a seat is 3x the replacement cost of the guitar. If there's even a seat available for purchase, that is.

Originally Posted by blueman2 View Post
To quote my favorite parent's saying: "Lack of planning on your part does not constitute an emergency on my part". This guy should have never expected to be able to get a large item like that on a plane. He should have planned for this issue. Either by buying a seat for it, or making sure it was stored in a very solid case (that one apparently was not).
Why not? I'm sure it's not his first time flying and he's likely boarded with his bass many times before. I several times have and it's never been an issue. In fact, a guitar (or bass) lies very flat and neatly stacks on top of bags in the overhead bin taking little to no valuable space from others.

Last edited by iluv2fly; Jun 8, 13 at 4:11 pm Reason: merge
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Old Jun 8, 13, 10:22 am
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Originally Posted by tkey75 View Post
Why not? I'm sure it's not his first time flying and he's likely boarded with his bass many times before. I several times have and it's never been an issue. In fact, a guitar (or bass) lies very flat and neatly stacks on top of bags in the overhead bin taking little to no valuable space from others.
Almost every flight I am on these days is 100% full. Almost every flight I am on these days requires group 5 to check their baggage at the gate. It happens. People have to plan for it.

Also, according to UA's website:
The maximum combined linear measurement (length + width + height) of carry-on bags must not exceed 14 inches x 9 inches x 22 inches (23 x 35 x 56 cm) or 45 linear inches (114 cm).
I play bass myself. My bass case will not fit those dimensions. So I would never expect it to be allowed on board.

I am not someone who defends UA. And I think UA should pay for the damage, no doubt. But at some point people have to take responsibility for their own lack of planning or thinking.
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Old Jun 8, 13, 10:22 am
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Originally Posted by tkey75 View Post
Time to dust off the ol' 45 and spin up that classic song "United Breaks Guitars".
I still find it catchy:

http://www.youtube.com/watch?v=5YGc4zOqozo
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Old Jun 8, 13, 10:25 am
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Originally Posted by blueman2 View Post
Really, I cannot believe I am defending UA (have I been drinking?), but I think people need to take responsibility for their own decision and/or lack of planning.
I see people with guitars on planes on almost all US flights I go on. Sometimes as many as 3-4.
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Old Jun 8, 13, 10:29 am
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Wow, hate to see this happen!

It's hard to tell from the pictures what the case was made out of. I have two guitar cases: one looks a bit like his, but has a "sewn" outer covering sort of a thick cardboard. Would never check this one.

In London, I have a much sturdier case: I can imagine that it has some kind of wood on the inside.

Anyway, not excusing UA or the baggage handlers. If it was checked at the last minute, may have been handled more roughly than necessary - who knows!

I hope that he can make the repair to the tuning pegs, but really, UA should buy him a new guitar!
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