United charged full fare for award ticket
Jun 6, 2013, 10:09 am
#31
Suspended
Join Date: Nov 1999
Posts: 24,153
Sure at times if theres a reissue the tkt # can/will change, but that doesnt prove anything to who changed it. Youd be back to sq 1 where as the passenger youd be claiming you changed nothing and the carrier saying we have changes that were made on xx/xx/xx, sometimes new tkt #s sometimes a partial refund or more funds paid. Since a different CC could have been used the orginal CC wont have any changes to the original res
(personally my res was made months in adv, after having done so the CC was CXed so I needed to use another 1 for the changes made. Further changes required additional add collects and I wanted to use a CC where I had to meet a min spend for the bonus)
Jun 6, 2013, 10:18 am
#32
Join Date: Jan 2006
Location: IAD-DCA
Programs: Won Kay
Posts: 1,324
Last week, we "purchased" a round trip from SFO to FAT with a few days notice. We chose the dates and flights that had saver seats (10K miles, $2.50 per leg). We chose and checked out using 20,000 miles and $5.
Once we checked in at SFO and got the receipt, we noticed that the price was over $600. Sure enough, checking in online for the return showed we were "earning miles."
I am positive we bought with miles. We chose inconvenient days and flights to get saver seats. When calling, the CSR states they have screenshots that we bought the tickets. I think she was fibbing as we didn't purchase this (we have 100s and 100s of thousands of miles).
Has anyone experienced such an issue???
Once we checked in at SFO and got the receipt, we noticed that the price was over $600. Sure enough, checking in online for the return showed we were "earning miles."
I am positive we bought with miles. We chose inconvenient days and flights to get saver seats. When calling, the CSR states they have screenshots that we bought the tickets. I think she was fibbing as we didn't purchase this (we have 100s and 100s of thousands of miles).
Has anyone experienced such an issue???
Last edited by iluv2fly; Jun 6, 2013 at 10:36 am Reason: merge
Jun 6, 2013, 10:30 am
#33
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,525
Has anyone else been getting these emails lately? I have several tickets that I can't get them for, even when I request a new receipt. Several agents "have no clue why they're not sending"
Jun 6, 2013, 10:38 am
#35
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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I'm going to take a different perspective. I don't think this particular option is confusing or misleading. It very clearly states "You can purchase this itinerary for $xxx." This leaves no doubt in my mind what will happen if I click that button. (As opposed to the button which says "Book this award.") And frankly I like being offered the option to purchase instead of burning miles, particularly if it's on partner flights that .bomb typically will not price (this has happened to me, for example, booking on Copa from PTY-CTG, where the normal booking engine will not show any flights).
Jun 6, 2013, 12:19 pm
#36
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Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Not necessarily so, Ive changed many a PNR even to different flights,routings and dates of travel and the PNR stayed the same as my org PNR. Ive also used several different CCs on 1 PNR. 1 recent res had 4 different CCs used on it.
Sure at times if theres a reissue the tkt # can/will change, but that doesnt prove anything to who changed it. Youd be back to sq 1 where as the passenger youd be claiming you changed nothing and the carrier saying we have changes that were made on xx/xx/xx, sometimes new tkt #s sometimes a partial refund or more funds paid. Since a different CC could have been used the orginal CC wont have any changes to the original res...
Sure at times if theres a reissue the tkt # can/will change, but that doesnt prove anything to who changed it. Youd be back to sq 1 where as the passenger youd be claiming you changed nothing and the carrier saying we have changes that were made on xx/xx/xx, sometimes new tkt #s sometimes a partial refund or more funds paid. Since a different CC could have been used the orginal CC wont have any changes to the original res...
In the case of OP, there was no reissue. He/she only needs to show ticket receipt with $5 charge to credit card company and dispute the full fare charge. End of story.
If UA claims that ticket was reissued into full fare, then there should have been two ticket numbers and two separate charges. Just dispute the second charge which he/she didn't authorize.Some examples (redacted with x):
From my MasterCard statement:
MM/DD AIR FRAN05723xxxxxxx032 NEW YORK NY $x,xx7.23
NAME: K/TERRY
DEPART: MM/DD/YY
xxx TO CDG : AF: CLASS: Z : STOP:X
CDG TO JFK : AF: CLASS: Z : STOP:O
JFK TO CDG : AF: CLASS: Z : STOP:X
CDG TO xxx : AF: CLASS: Z : STOP:O
NAME: K/TERRY
DEPART: MM/DD/YY
xxx TO CDG : AF: CLASS: Z : STOP:X
CDG TO JFK : AF: CLASS: Z : STOP:O
JFK TO CDG : AF: CLASS: Z : STOP:X
CDG TO xxx : AF: CLASS: Z : STOP:O
DELTA AIR LINES ATLANTA $xx1.90
DELTA AIR LINES
From: To: Carrier: Class:
N.Y. J F KENNEDY I LOS ANGELES INTERN DL X
N/A YY 00
N/A YY 00
N/A YY 00
Ticket Number: 006232xxxxxxx15 Date of Departure: MM/DD
PassengerName: K/TERRY
DELTA AIR LINES
From: To: Carrier: Class:
N.Y. J F KENNEDY I LOS ANGELES INTERN DL X
N/A YY 00
N/A YY 00
N/A YY 00
Ticket Number: 006232xxxxxxx15 Date of Departure: MM/DD
PassengerName: K/TERRY
Last edited by TerryK; Jun 6, 2013 at 12:38 pm
Jun 6, 2013, 3:47 pm
#37
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
I'm going to take a different perspective. I don't think this particular option is confusing or misleading. It very clearly states "You can purchase this itinerary for $xxx." This leaves no doubt in my mind what will happen if I click that button. (As opposed to the button which says "Book this award.") And frankly I like being offered the option to purchase instead of burning miles, particularly if it's on partner flights that .bomb typically will not price (this has happened to me, for example, booking on Copa from PTY-CTG, where the normal booking engine will not show any flights).
To make the anaolgy to the candy bar at the checkout, it would be the equivalent of the cashier saying "you want a Snickers with that, right?" That would annoy most people.
Jun 6, 2013, 3:57 pm
#38
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Join Date: Apr 2013
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The problem is this: they configure the buttons in some of the situations so they seems like "continue" or "okay" buttons, but that's not what they are. There's a reason that people here report accidentally clicking them. If you're just clicking repeatedly to get through to the end of the process, it's very easy to hit it without having any idea what you're doing. I guess that if you find it so clear, you might just be smarter than I am, or think quicker than I do.
To make the anaolgy to the candy bar at the checkout, it would be the equivalent of the cashier saying "you want a Snickers with that, right?" That would annoy most people.
To make the anaolgy to the candy bar at the checkout, it would be the equivalent of the cashier saying "you want a Snickers with that, right?" That would annoy most people.
Jun 6, 2013, 4:18 pm
#39
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Jun 6, 2013, 5:46 pm
#40
Join Date: Mar 2006
Location: Las Vegas
Programs: UA Gold 1.6 MM
Posts: 240
Has anyone else been getting these emails lately?
Jun 6, 2013, 8:48 pm
#41
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,123
I booked several award tickets over the past two weeks in connection with a critical illness/death in the family and didn't receive a single confirmation email. As a standard practice I always make a pdf of the screen whenever I book a ticket online, so it hasn't been a problem for me, but if one is expecting an email there could be a problem.