Nonscheduled stop to refuel
My sister and brother in law were flying on United Express operated by Express Jet today from MKE to IAH. The pilots landed the plane in Springfield, IL with no prior explanation until on the ground when they said that they needed to get more fuel. As a result, my sister and brother in law missed their connection home to SFO. They were given food and hotel vouchers. Anyone have any other suggestions on how to deal with this? Should they ask for additional compensation? Thanks for the suggestions.
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sorry to hear what happened...i have experienced this 3x since last nov on the iad-cos skywest flight.....the upside was IT WAS ANNOUNCED PRIOR TO DEPARTURE and a few did elect to get off and go on the last flight to denver and call it even, since we were told of the extra stop in kansas city twice and wichita the last time i did not expect any compensation even though we were told by the folks in kansas city that we should go to ual.com/appreciation prior to the gate agent pulling the jet bridge(nice gesture on their part). ual should have announced it prior to departure to give them a opportunity to either rebook thru ord/den if seats were available or start fresh tomorrow....
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i would have to imagine this had to do with the large mass of thunderstorms moving across the central US today, but who knows. if you write in and mention the time loss and inconvenience you will probably get a voucher or some miles for each affected pax. i am quite surprised the plane didnt have the range to make this trip without the stop, unless the weather really got dicey between takeoff and landing, but based on the flight plan out of MKE it looks like the stop was somewhat planned.
the total distance traversed with the diversion was 735 to SGF and 690 from there to IAH. ACEY 4163 for those interested in checking the flight path. |
Originally Posted by ddrost1
(Post 20821383)
the total distance traversed with the diversion was 735 to SGF and 690 from there to IAH.
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Originally Posted by Tonys1234
(Post 20821255)
My sister and brother in law were flying on United Express operated by Express Jet today from MKE to IAH. The pilots landed the plane in Springfield, IL with no prior explanation until on the ground when they said that they needed to get more fuel. As a result, my sister and brother in law missed their connection home to SFO. They were given food and hotel vouchers. Anyone have any other suggestions on how to deal with this? Should they ask for additional compensation? Thanks for the suggestions.
So flying on a pathway form Milwaukee--Houston--San Francisco? That's either a mileage run (in FT lingo---for miles) or a major economic windfall, perhaps from the internet, that is unfortunately balanced by the risk by donating one's time in transit and all the risks of what happened with connecting, etc. Or there may simply be other factors in their routing decision that I am simply unaware of. It's barely 70 miles from Milwaukee to O'Hare by Interstate 294. Something to consider in the future, I think. Still, I have sympathy for the problem that your relatives endured. Hopefully, their personal time spent in travel is worth effort in being spent in a less circuitous routing in the future. |
Originally Posted by FullFare
(Post 20821511)
So flying on a pathway form Milwaukee--Houston--San Francisco? That's either a mileage run (in FT lingo---for miles) or a major economic windfall, perhaps from the internet, that is unfortunately balanced by the risk by donating one's time in transit and all the risks of what happened with connecting, etc. Or there may simply be other factors in their routing decision that I am simply unaware of. |
Originally Posted by FullFare
(Post 20821511)
So flying on a pathway form Milwaukee--Houston--San Francisco? That's either a mileage run (in FT lingo---for miles) or a major economic windfall, perhaps from the internet, that is unfortunately balanced by the risk by donating one's time in transit and all the risks of what happened with connecting, etc.
Or there may simply be other factors in their routing decision that I am simply unaware of. |
Originally Posted by Tonys1234
(Post 20821255)
My sister and brother in law were flying on United Express operated by Express Jet today from MKE to IAH. The pilots landed the plane in Springfield, IL with no prior explanation until on the ground when they said that they needed to get more fuel. As a result, my sister and brother in law missed their connection home to SFO. They were given food and hotel vouchers. Anyone have any other suggestions on how to deal with this? Should they ask for additional compensation? Thanks for the suggestions.
the cruise level for the flight between mke-sfg and mke-iah was at 24,000 . lower than the planned 36000. something caused that. either strong winds aloft (very possible with the weather system over the central US or some mechanical consideration. bottom line - poor communication on the flight crew's part http://flightaware.com/live/flight/A.../KSGF/tracklog |
Based on the fact you went from Milwaukee to Springfield at 36,000 feet and the Springfield to Houston at 24,000 feet, if I was a betting man, I'd say that you had a pack failure (pressurization and air conditioning module) during the segment from Mileaukee to Springfield. That results in a service ceiling limit of 24,000 feet and on any plane, 747 down to Cessna, you have planned gate fuel on an 800 mile flight into headwinds and after take off need to cruise 12,000 feet lower than planned, you're going to struggle to make it with the fuel they loaded.
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Originally Posted by FullFare
(Post 20821511)
Or there may simply be other factors in their routing decision that I am simply unaware of.
-David |
Originally Posted by LIH Prem
(Post 20828246)
I wouldn't assume anything, .bomb offers really weird routing, often not even offering the most obvious, and most convenient routes sometimes. Or even when it does, the routing it offered via IAH may have been significantly cheaper.
-David |
Originally Posted by Hammer0425
(Post 20822695)
Based on the fact you went from Milwaukee to Springfield at 36,000 feet and the Springfield to Houston at 24,000 feet, if I was a betting man, I'd say that you had a pack failure (pressurization and air conditioning module) during the segment from Mileaukee to Springfield. That results in a service ceiling limit of 24,000 feet and on any plane, 747 down to Cessna, you have planned gate fuel on an 800 mile flight into headwinds and after take off need to cruise 12,000 feet lower than planned, you're going to struggle to make it with the fuel they loaded.
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Originally Posted by Hammer0425
(Post 20822695)
That results in a service ceiling limit of 24,000 feet and on any plane, 747 down to Cessna
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Originally Posted by Tonys1234
(Post 20821255)
My sister and brother in law were flying on United Express operated by Express Jet today from MKE to IAH. The pilots landed the plane in Springfield, IL with no prior explanation until on the ground when they said that they needed to get more fuel. As a result, my sister and brother in law missed their connection home to SFO. They were given food and hotel vouchers. Anyone have any other suggestions on how to deal with this? Should they ask for additional compensation? Thanks for the suggestions.
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Originally Posted by DXjr
(Post 20828685)
Almost any plane. The CRJ-700's 1-pack ceiling is 31,000 feet. Otherwise, I concur. :)
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