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So, I got refused admission to the IAD United Club...

So, I got refused admission to the IAD United Club...

Old May 28, 13, 11:32 am
  #91  
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Originally Posted by CKinMD View Post
Really? I think the one by the D gates is way better. I think C8 is the worst, especially late afternoon when it can become standing room only.
The problem with D8 is that more than half of it features the dungeon effect.

Originally Posted by ORDnHKG View Post
I like all IAD UC except the one by C8, as C8 is the only one don't have can drinks fridge.

And lounge that has can drinks fridge is a plus, as most likely they have pineapple juice which don't have it on board.
MsHalls120 likes C17 the best, because of the drinks fridge.
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Old May 30, 13, 8:06 pm
  #92  
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As a quick update, I received the following from Customer Care. I'm not sure if things will really be taken care of at the UC Level, but I appreciate the email from United. I'm satisfied that they are handling the issue.

Thank you for taking the time to contact us and let us know how we've
been performing lately. Please excuse the delay in my response.

Please accept my apologies for the disappointing travel experience you
had with us recently in Washington Dulles. I was sorry to learn of the
conflicting information that you received from the agents at the United
Club near gate C8 who advised you that the Club was an "International"
Club. Your email has been shared with the Station Operations Manager in
Dulles for internal review with the agents working the morning of May
26, 2013. From what you describe, this isn't the way we want to treat
our best customers, and I'm truly sorry.
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Old May 30, 13, 8:34 pm
  #93  
 
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Originally Posted by KevinB View Post
As a quick update, I received the following from Customer Care. I'm not sure if things will really be taken care of at the UC Level, but I appreciate the email from United. I'm satisfied that they are handling the issue.

Thank you for taking the time to contact us and let us know how we've
been performing lately. Please excuse the delay in my response.

Please accept my apologies for the disappointing travel experience you
had with us recently in Washington Dulles. I was sorry to learn of the
conflicting information that you received from the agents at the United
Club near gate C8 who advised you that the Club was an "International"
Club. Your email has been shared with the Station Operations Manager in
Dulles for internal review with the agents working the morning of May
26, 2013. From what you describe, this isn't the way we want to treat
our best customers, and I'm truly sorry.
An appropriate first response from Customer Care...Now you deserve a response from the IAD Station Ops Manager!
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Old May 30, 13, 8:50 pm
  #94  
 
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Rest assured, the IAD Station Operations Manager will promptly delete the email.
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Old May 30, 13, 9:43 pm
  #95  
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Originally Posted by Condition One View Post
Rest assured, the IAD Station Operations Manager will promptly delete the email.
Or the dragons will set it on fire.
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Old May 30, 13, 10:24 pm
  #96  
 
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Originally Posted by kevinb View Post
Your email has been shared with the Station Operations Manager in Dulles for internal review with the agents working the morning of May 26, 2013. From what you describe, this isn't the way we want to treat our best customers, and i'm truly sorry. [/i][/center]
sorry my a$$---how's bout an extension on the expiration of the UC card for a few months?
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Old May 31, 13, 12:04 am
  #97  
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Originally Posted by LilAbner View Post
sorry my a$$---how's bout an extension on the expiration of the UC card for a few months?
To what end? More capricious abuse?
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Old May 31, 13, 9:00 am
  #98  
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Originally Posted by LilAbner View Post
sorry my a$$---how's bout an extension on the expiration of the UC card for a few months?
Just the fact they responded in a semi-coherent way is a good sign. I see all kinds of people who say they never hear back from Customer Service... I doubt I'll hear from the IAD manager... but you can bet every time I'm through IAD, I'm going to stop in and say hi to my favorite moat dragon(s)... and ask them if they remember that their UC isn't international...
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Old May 31, 13, 9:02 am
  #99  
 
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Originally Posted by LilAbner View Post
sorry my a$$---how's bout an extension on the expiration of the UC card for a few months?
They don't do this - by policy. On the one hand, this is ripe for abuse. On the other, Jeff already has your money - why should he provide the service?
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Old May 31, 13, 9:39 am
  #100  
 
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Originally Posted by 1KPath View Post
An appropriate first response from Customer Care...Now you deserve a response from the IAD Station Ops Manager!
That is a great response. It would be awesome of the station manager responds.
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Old May 31, 13, 6:23 pm
  #101  
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Originally Posted by KevinB View Post
As a quick update, I received the following from Customer Care. I'm not sure if things will really be taken care of at the UC Level, but I appreciate the email from United. I'm satisfied that they are handling the issue.
Read the email again.

Does that say Customer Care or United Club?
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Old May 31, 13, 7:52 pm
  #102  
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Originally Posted by garykung View Post
Read the email again.

Does that say Customer Care or United Club?
It was Customer Care. Why?
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Old Jun 1, 13, 7:47 am
  #103  
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Originally Posted by KevinB View Post
The woman at the front desk was busy, so one of the agents at the counter called me over, and asked where I was flying. I told her LAX, and she told me that "this is an International United Club" and turned me away. She didn't scan my electronic Boarding Pass, or ask for my United Club Card.
The cyborgs were clearly in the wrong. However, you may have innocently triggered their friend or foe programming by 1) Answering her question about were you were going. It's none of the cyborg's business; and 2) Having a boarding pass in hand instead of a membership card and photo ID. A boarding pass screams: I'm a non-member trying to get in on status and international travel!

Not that there's anything wrong with that, but if you're a member, show your membership card, don't answer questions, and don't take no for an answer.
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Old Jun 1, 13, 7:58 am
  #104  
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Originally Posted by RNE View Post
The cyborgs were clearly in the wrong. However, you may have innocently triggered their friend or foe programming by 1) Answering her question about were you were going. It's none of the cyborg's business; and 2) Having a boarding pass in hand instead of a membership card and photo ID. A boarding pass screams: I'm a non-member trying to get in on status and international travel!

Not that there's anything wrong with that, but if you're a member, show your membership card, don't answer questions, and don't take no for an answer.
Had the dragon bothered to screen his BP that wouldn't have mattered.
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Old Jun 1, 13, 8:20 am
  #105  
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Originally Posted by dsquared37 View Post
Had the dragon bothered to screen his BP that wouldn't have mattered.
But why be subject to their bothering? Getting what you're due is your responsibility, not theirs. Don't give them a chance to "not bother." Present your membership card and a photo ID, and shut up.
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