Reason for cancellations, baggage allowance after downgrade.
#1
Original Poster
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,644
Reason for cancellations, baggage allowance after downgrade.
My Flight UA6314 SAN-MMH for March 14 has been cancelled.
Agent over the phone alleged "weather". I find that unbelievable, given that California is having wonderful weather and these small aircrafts don't go too far.
1. Where to find online what the official reason for cancellation is?
2. I had upgraded to First (offered at online check-in) to take advantage of the free checked bags and paid $49. Now I am in coach to SFO, then on First to MMH. I am afraid that airport agent in SAN will try to make me pay for my checked bags. Can she? Phone agent assured me I should not be charged for checking bags, since I was booked in first when the irrops occured. Otherwise, how do I ask for a refund of my $49 if I am forced to pay baggage fee at airport?
3. Can I get on the upgrade list for the flight to SFO?
4. If in fact it was some other reason that entitles some sort of compensation (I am losing my lift ticket for example), should I ask for it at the airport? or...????
Sorry if this has been asked somewhere else, I don't come to this forum very often, not elite with UA.
Thanks,
Agent over the phone alleged "weather". I find that unbelievable, given that California is having wonderful weather and these small aircrafts don't go too far.
1. Where to find online what the official reason for cancellation is?
2. I had upgraded to First (offered at online check-in) to take advantage of the free checked bags and paid $49. Now I am in coach to SFO, then on First to MMH. I am afraid that airport agent in SAN will try to make me pay for my checked bags. Can she? Phone agent assured me I should not be charged for checking bags, since I was booked in first when the irrops occured. Otherwise, how do I ask for a refund of my $49 if I am forced to pay baggage fee at airport?
3. Can I get on the upgrade list for the flight to SFO?
4. If in fact it was some other reason that entitles some sort of compensation (I am losing my lift ticket for example), should I ask for it at the airport? or...????
Sorry if this has been asked somewhere else, I don't come to this forum very often, not elite with UA.
Thanks,
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,004
Flight from LAX to SAN 10:30pm was cancelled last night, so no plane this morning in SAN. What was weather in LAX and SAN around that time? Fog?
If one of your legs is in First, you should not be charged for bag. My guess (I could be wrong) is that you are already on standby list for 1st to SFO, but it could have already been full at this time.
You will not be compensated for lift ticket.
Happy (ski) trails, nonetheless!
If one of your legs is in First, you should not be charged for bag. My guess (I could be wrong) is that you are already on standby list for 1st to SFO, but it could have already been full at this time.
You will not be compensated for lift ticket.
Happy (ski) trails, nonetheless!
Last edited by IAH-OIL-TRASH; Mar 14, 2013 at 8:57 am
#3
Original Poster
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,644
Thanks! Fog...I guess that is right.
But isn't there a source on line to find reasons for delay?
AA has it in the AAcargo webpage.
By the way, the phone agent was EXTREMELY rude, was not based in US and just wanted to book me on a next day flight, and said that's all she had. Only after I went to kayak and found available flights for sale and started giving her suggestions, she started to check for other options. I know it is not the elite line and I am used to the EXP desk of AA but...I accept the lack of knowledge, not the rudeness.
But isn't there a source on line to find reasons for delay?
AA has it in the AAcargo webpage.
By the way, the phone agent was EXTREMELY rude, was not based in US and just wanted to book me on a next day flight, and said that's all she had. Only after I went to kayak and found available flights for sale and started giving her suggestions, she started to check for other options. I know it is not the elite line and I am used to the EXP desk of AA but...I accept the lack of knowledge, not the rudeness.
#4
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#6
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Join Date: Jun 2005
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SFO tends to have big fog problems. It doesn't shut the airport down, it limits it's capacity. The local flights tend to fare the worst when this happens. I'm one state over and still have troubles with SFO's fog messing with flights.
#7
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I think the fog problem might've actually been in SAN. I know sometime in the last couple of days someone posted because they took off from SFO for SAN and diverted to LAX due to fog - and wanted to know why they took off "knowing they would have to divert."
#8
Join Date: Aug 2010
Location: STL
Programs: AA, UA Gold, SPG, Marriott Gold
Posts: 120
Flight 838 NRT - SFO was cancelled for March 15. No reason given. Everything looks good weather wise. What is up? Incoming plan is in the air and on time.
Do they just cancel long hauls due to capacity? Stuck in coach now from business. This sucks.
Do they just cancel long hauls due to capacity? Stuck in coach now from business. This sucks.
#9
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Join Date: Sep 2003
Location: Honolulu Harbor
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no
It's also faulty to assume 838 from BKK is same plane continuing to SFO. 837 from SFO shows cancelled today (14th). That might be the missing plane. Not sure. One route eastbound looks to suffer on the 15th ex-NRT, and SFO looks to be the loser.
It's also faulty to assume 838 from BKK is same plane continuing to SFO. 837 from SFO shows cancelled today (14th). That might be the missing plane. Not sure. One route eastbound looks to suffer on the 15th ex-NRT, and SFO looks to be the loser.
Last edited by IAH-OIL-TRASH; Mar 14, 2013 at 8:23 pm
#10
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#12
Join Date: Aug 2006
Location: SAN
Programs: UA1K
Posts: 310
We've had quite a bit of fog in SAN this week and the late night flights are usually the ones affected in these situations. IME they'll hold inbound flights if they haven't left yet to see if the fog will lift before cancelling. Flights en-route are usually diverted to LAX and, depending on the number of distressed passengers, a late night bus bridge to SAN.
#13
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Join Date: Nov 2007
Location: Los Angeles
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