Disappearing Reservations
Feb 15, 2013, 6:52 pm
#1
Original Poster
Join Date: Oct 2007
Posts: 437
Disappearing Reservations
Arrived to the airport early today, so decided to have a few drinks at our local neighborhood United Club. Checking the seat map on my phone, I noticed my seat appears to be unoccupied. Further examination suggested that the seat next to me, which was supposed to be occupied by Mrs. Z, was free as well.
A quick stroll to the CSR verified that both our reservations - we are on different PNRs - have been completely wiped. The agent said this is the 5th time he encountered this phenomenon today. Took him 15 minutes, but looks like we're back on the flight - for now.
Did this happen to anyone else?
A quick stroll to the CSR verified that both our reservations - we are on different PNRs - have been completely wiped. The agent said this is the 5th time he encountered this phenomenon today. Took him 15 minutes, but looks like we're back on the flight - for now.
Did this happen to anyone else?
Feb 15, 2013, 6:57 pm
#2
Join Date: Jan 2013
Location: SNA/LAX
Programs: UA Platinum, Star Alliance Gold, Asia Miles, Hilton HHonors Gold, Hyatt Discoverist, Emerald Club.
Posts: 525
Arrived to the airport early today, so decided to have a few drinks at our local neighborhood United Club. Checking the seat map on my phone, I noticed my seat appears to be unoccupied. Further examination suggested that the seat next to me, which was supposed to be occupied by Mrs. Z, was free as well.
A quick stroll to the CSR verified that both our reservations - we are on different PNRs - have been completely wiped. The agent said this is the 5th time he encountered this phenomenon today. Took him 15 minutes, but looks like we're back on the flight - for now.
Did this happen to anyone else?
A quick stroll to the CSR verified that both our reservations - we are on different PNRs - have been completely wiped. The agent said this is the 5th time he encountered this phenomenon today. Took him 15 minutes, but looks like we're back on the flight - for now.
Did this happen to anyone else?
Feb 15, 2013, 7:00 pm
#3
Original Poster
Join Date: Oct 2007
Posts: 437
The agent said that had we tried to board the plane with a nonexistent reservation it "would have been ugly".
Feb 15, 2013, 7:21 pm
#5
Join Date: Oct 2012
Location: SNA
Programs: UA Gold, Marriott Gold
Posts: 239
Happened to me last March.
Tried to check a bag for a 2 segment TCON and the kiosk denied me!!!
... showed the agent the 2 BPs I had printed at OLCI and he just shook his head. It took him and another PMUA agent about 20 minutes to get the flights rebooked. The bulkhead seats I had reserved were long gone, so I got the pleasure of occupying middle seats in E- for 6 hours.
Tried to check a bag for a 2 segment TCON and the kiosk denied me!!!
... showed the agent the 2 BPs I had printed at OLCI and he just shook his head. It took him and another PMUA agent about 20 minutes to get the flights rebooked. The bulkhead seats I had reserved were long gone, so I got the pleasure of occupying middle seats in E- for 6 hours.
Feb 15, 2013, 8:27 pm
#6
Join Date: Jun 2006
Location: SJC/SFO
Programs: UA lifetime gold; Hilton Gold; Marriott/SPG Plat; Hyatt Discoverist
Posts: 2,954
Can you imagine how lousy is your IT infrastructure when something like this happens. Can you imagine if Bank of America would "loose" my savings account "by mistake";
Feb 15, 2013, 9:30 pm
#8
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
