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UA's Micronesia Island Hopper - consolidated questions, advice, ....

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Old Jun 30, 2016, 1:45 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: thejaredhuang
Best seat advice
See update in post 500
See update in post 690


Best seat on the Island Hopper .. {closed to new posts}

An Island Hopper [Micronesia] Definitive Guide on Where to Sit [UA B737] {this thread}

FAQs derived from findark's post (post #500)
What is the Island Hopper?

The Island Hopper is a United route between Honolulu and Guam, stopping at the islands of Majuro, Kwajaelin, Kosrae, Pohnpei, and Chuuk in between. The Island Hopper operates in both directions, and skips Pohnpei on certain days. You are allowed to get off the plane and "transit" at each stop except for Kwajaelin, which is a US Army base.

This route is similar to Alaska Airlines' "milk run" routes in rural Alaska. All of these routes serve as lifelines for the residents living in areas served by the routes, as the sole connection providing supplies and transportation to/from the rest of the world.

What is the Island Hopper schedule (as of 1/14/19)?
UA154 (the full Hopper) departs HNL Mon/Fri and flies HNL-MAJ-KWA-KSA-PNI-TKK-GUM.
The shorter UA154 flies from HNL on Wed and does HNL-MAJ-KWA-PNI-TKK-GUM (skips KSA).
UA132 departs Sun and flies HNL-MAJ-KSA-PNI-TKK-GUM (skips KWA).

UA193 (GUM-ROR-MNL)departs GUM on the evenings of Tue/Fri and flies GUM-ROR-MNL.

The Hopper arrives around 1800+1, so in order to do the entire flight without a stopover you would need to depart HNL on UA154 on Monday morning.


Should I experience the Hopper?

If you like hopping through short segments, with beautiful island views, as well as a constant parade of amazing cloudscape between islands, the Island Hopper may be for you!

Which direction (west or east) is better?

The prevailing wisdom here seems to be in favor of taking UA154 (HNL-GUM). findark did 155 from GUM to HNL, and I think there were some overlooked benefits. The eastbound Hopper has the advantage of doing all the fun stuff in the morning and afternoon when you're fresh and eager to enjoy. 14 hours onboard a 737 is a long time*, and doing it eastbound you can give in to the exhaustion and conk out for the final MAJ-HNL segment. Even the HNL arrival was actually not too bad - it's only 10:50pm Guam time, so if you head on to a hotel you're pretty much in line for a night's sleep.

The most notable downside of taking the Hopper eastbound is that you visit MAJ in darkness. We ran about 25m late the whole way, and it was full dark by the time we touched down in MAJ. Whichever way you go, don't do it on a Wednesday! Kosrae was my favorite island, and it would be a shame to miss it.

*And, I learned, while the flight mechanic hops off in MAJ and the pilots get to work in shifts, the cabin crew are on duty for the whole 14 hours. They were understandably a bit burnt out by the middle of MAJ-HNL, but were simply outstanding nonetheless - greeting kids and handing out wings as they boarded in MAJ.


What's with the plane configuration?

The Hopper is currently flown by a GUM subfleet 737-800 (currently Version 4 on the United website - Row 1 is set back several inches which yields fewer E+ seats). The seatmap is loaded as the "Asia local" 737 map, which looks roughly like a 737-700. Like with other "generic" maps, it will update to the full seatmap about 4 days before departure, when the additional rows will appear.

1AB are blocked for the augmented flight crew, who change places with the pilots in the cockpit at MAJ. 2AB are also blocked because the crew rest seats at 1AB will recline until almost touching row 2, and it is usually used for crew storage.

Where should I sit?

The key here is understanding approach and wind patterns, along with each airport's runway configuration. The following stops and runways are on the north side of their respective islands:

TKK (4/22), PNI (9/27), KSA (5/23)

The following stops have runways on the south side of their atolls:

KWA (6/24), MAJ (7/25)

The prevailing winds at this latitude blow from the east, so a typical landing goes from west to east (into the wind). Therefore, in order to have best views on final approach and initial takeoff, you want to be on the starboard (right, F) side for TKK, PNI, and KSA, and on the port (left, A) side for KWA and MAJ. If you are flying westbound, or you land backwards at any stop on the eastbound flight, then the flight may need to position into the approach, usually by overflying the island at higher altitude out to sea. In this case, both sides of the aircraft will get views, although the closer views belong to the "correct" side. In my case, we landed "backwards" on 22 at TKK, and used the regular 9, 5, 6, and 7 at the other stops.

You should absolutely have a window seat - why else are you here?! The best seats are therefore any window in the Business cabin (note that 1A and 2A are blocked), 7AF and 8AF in Economy Plus (10AF has a misaligned window but is okay, the missing window will kill you in 11 and then the wing really starts intruding), and anything nice and far behind the wing in Economy. In this vein, I declined an upgrade on GUM-TKK since only 2E was left, and we flew in 4A/7F, 2F/4A, 2F/3F, 3A/4A, 3A/4A, 2F/7F.


What can I do at the stops?

The best thing to do is get off the plane! You can take tarmac photos and get amazing close-ups of the plane. You will then be shepherded into the gate area, where there are restrooms (some lacking soap and/or towels) and often locals selling souvenirs and snacks. On our trip, the most substantial souvenirs were available at MAJ. If the flight is running late they will make an announcement requesting transfer pax to stay on the plane; however, as obviously savvy travelers who were along for the whole ride and could get on/off quickly with no bags to stow, we got absolutely no pushback from the purser whenever we went outside anyway.

If you do disembark, you are required to take all carry-on baggage with you. They conduct a security sweep onboard the aircraft and will remove unclaimed bags. As is mentioned many times in this thread, KWA is the exception - as it's a US Army base you cannot get off unless ticketed to there. On our flight, we were requested not to take photographs but were allowed to look out the window. I didn't see anything terribly interesting.

You can also use WiFi in the terminal/transit area when you disembark and at some stops you can get your passport stamped. MAJ, PNI, and KSA have confirmed free WiFi. Passport stamps have been confirmed at PNI, KSA, TKK without "exiting" just ask security about getting a stamp at these 3 airports and they should be able to accommodate you.

Should I check my bags?

Yes. As annoying as it was to wait ~10 minutes for our bags in HNL, it was a lot less annoying than having to haul them around each stop, and find bin space again once on board.


What is the food situation?

Going east is a slightly different meal schedule than west. GUM-TKK and KSA-KWA are coded Snack, and MAJ-HNL is Dinner. The first and last meals are reasonably substantial in J (think like a Breakfast and Dinner code) and somewhat small in Y (somewhat less than a meal in int'l Y - was six pieces of fruit and a muffin in the morning, followed by a turkey sandwich for dinner). The middle snack was just a pass of the snack basket up front; neither of us sat in Y that segment but I would guess they just offered almonds. Additionally, every segment they were offering J pax some packaged almonds.

My general verdict is if going the distance in Y, pack some snacks or buy them at the stops along the way. If you're in J then there's enough food for 14 hours of sitting.


And how about IFE?

Look outside! That's actually about all the IFE there is. The GUM fleet has no WiFi and only DirecTV. Note that DirecTV does not work outside of CONUS, so really it just has the 8-10 looping movies of DirecTV (slightly different movie set for an Asian audience). The movie loop resets at each stop, so unless you want to watch the first 1h30 of a movie six times, there's not much use to the IFE. It is at least free in Y. I brought a book and read it for the middle 20 minutes of each segment and until I fell sleep on MAJ-HNL.


Can I get an upgrade on the Hopper?

Empirically, yes! We were offered upgrades of 11/12 eligible segments; I declined a GUM-TKK upgrade to keep my window, and my companion's MAJ-HNL upgrade was eaten by UA IT (agent in MAJ apologized profusely but understandably wasn't going to remove the already-handed-out upgrades to the next 2 pax on the list).

In order to have any shot, however, you need to be able to split the direct flight into six segments. This generally cannot be done on a mileage ticket or a paid through fare, and would need to be done via multi-city ticketing if visiting an island. In my case, I spent a very long time getting an extremely wonderful pmCO agent who was able to hack my ticket together with 9 connections on the way home. As this is also the only way to choose different views for the different approach directions, I recommend asking for this rather than for upgrades. It causes quite the headache for UA systems, but in the end I felt like it was a huge benefit to fly pretty much all of it in J. Absolutely something I credit to the value of being 1K: I was able to ring the 1K desk many times to get agents to deal with the various hiccups that came along with a PNR that had eight tickets and at one point 36 segments attached to it.

The first five Hopper segments (going east) are CPU eligible; MAJ/HNL requires a GPU. We had GPUs on our reservation and did a mixture of advance clearing and clearing at the gates in the islands (where amazingly enough they had the new J BPs waiting!).


Where to stay and what to do in GUM and HNL?

I think this depends on lot on which way you're going. Flying east, we arrived in GUM around 11pm (maximizing time in Tokyo, but not crazy enough for the 2am arrival), and spent the night at the Days Inn Tamuning. It was at the very bottom of my quality standards, but quite affordable and with 9h45 of total ground time all in the dark I did not want to pay double for a beachfront property I would never enjoy.

In HNL, I took up the excellent recommendation in this thread of the Best Western Plaza Honolulu. It was the cheapest of the few airport hotels in HNL. Having cleared customs by 3:45 (we arrived late), it was off to bed quickly. The arrival is only ~11pm Guam time, so I highly recommend going straight to a bed on arrival in HNL. Afterwards, we took advantage of the 24h connect rule to spend the whole day in HNL before continuing on home to SFO. We were pretty exhausted after another redeye home, but the beach time in Hawaii was well worth it, especially after being taunted by all the beautiful mid-Pacific islands.

Big Metal Bird Episode 8: Island Hopper - 2018
Originally Posted by COEWR2587
They just did a video in the Micronesia island hopper flight which is pretty interesting
https://youtu.be/TPueM5OF1Wc
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UA's Micronesia Island Hopper - consolidated questions, advice, ....

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Old May 5, 2018, 1:07 pm
  #616  
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Originally Posted by PaxALotl
Is there any way to drop that $500 surcharge? I am not sure how you access the fare template (or what that is, really) but it wouldn't be so hard to alter the trip to originate in SFO, LAX, etc.
It's a template which is supposed to get picked up by basically every fare which allows GUM-HNL as part of a US-Asia routing. Their templating is not perfect, but I think it would take quite a bit of work to find a fare that doesn't have it. I managed ICN-SFO last year without it, but that required using the ex-ICN fare, and since the template now includes UA132/133, there clearly has been another round of fixing recently.
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Old May 7, 2018, 6:04 am
  #617  
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Originally Posted by PaxALotl
Is there any way to drop that $500 surcharge? I am not sure how you access the fare template (or what that is, really) but it wouldn't be so hard to alter the trip to originate in SFO, LAX, etc.
Originally Posted by findark
It's a template which is supposed to get picked up by basically every fare which allows GUM-HNL as part of a US-Asia routing. Their templating is not perfect, but I think it would take quite a bit of work to find a fare that doesn't have it. I managed ICN-SFO last year without it, but that required using the ex-ICN fare, and since the template now includes UA132/133, there clearly has been another round of fixing recently.
Right. The template is just that -- a bare-bones set of fare rules that are supposed to be used by the United pricing department for TPAC fares. Think of it as a fill-in-the-blanks approach to writing the fare rules.

Now, UA isn't particularly good at fare rules. They often choose complicated, fragile ways to write the rules when there are more effective options available. As findark notes, when they first added the second set of Hopper flights -- UA 132/133 -- they forgot to update their template, so it was possible to route onto those flights -- but not the original, UA 154/155 flight numbers -- without a surcharge. (They could have avoided this... but why give them any ideas?

As for how to see them -- only the people who write UA fares would be able to see the templates themselves, but if you look at the fare rules, you can quickly see that they all look very similar. So, you can either look up fares via a system like ExpertFlyer, or just search on United.com and read the fare rules during the purchase flow (they're linked from the price confirmation screen). And, if you find something without the Hopper surcharge, book it -- and then please come update the thread to let people know.
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Old May 8, 2018, 2:00 pm
  #618  
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a cheaper way to book a ticket on island hopper

Hi guys,
I know that among us are some crazy avgeeks and I am pretty sure that already someone from FT flew onboard the island hopper... I will be in SF in November for a couple of days and I am very tempted to fly all the way to Guam with UA Island Hoper. I tried dozens of combinations on ITA Matrix but I found nothing that will lower the price to around 1300-1800usd for a return ticket.
Do you know some tricks for this specific route? I can start the trip from Hawaii, but I see that ITA shows same price even if I start and end the trip in SF... Obvious the cheaper tickets are via NRT... but I want this specific flight...
Thank you!

Last edited by WineCountryUA; May 8, 2018 at 2:15 pm Reason: Moved to Hopper thread
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Old May 8, 2018, 2:15 pm
  #619  
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Originally Posted by GBobon
Do you know some tricks for this specific route?
There isn't a trick for Island Hopper, because of the practical monopoly on the route with the demand.

FWIW - you can use miles. Also, a big IF - if you are a UA elite, you can try and see if UA is willing to do SDC for you.
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Old May 8, 2018, 2:16 pm
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When I rode the flight a couple years ago, I booked a multi-city (originated in North America), including HNL-HKG with the Island Hopper connecting to GUM-HKG (that flight isn’t daily, so you have to pick the specific day of the week the connection works). This priced out as a round-trip North America-Asia, which at the time was $700-800 in Y (overnight in HNL was less than 24 hours).

You may want to check and see if there are some good fares connecting from the Island Hopper to various Asian destinations, keeping in mind both the limited frequency of some of those flights (specific days of the week) and the departure times (may not all offer connections from UA154).
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Old May 8, 2018, 2:30 pm
  #621  
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@rmadisonwi, thank you for the tip. Unfortunately I will be roughly 5 days in SF and my return to Europe is from there as well. I made a quick search on UA website but for some reason the routing with island hopper doesnt show up, even for SFO-GUM route.
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Old May 8, 2018, 2:33 pm
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Originally Posted by GBobon
@rmadisonwi, thank you for the tip. Unfortunately I will be roughly 5 days in SF and my return to Europe is from there as well. I made a quick search on UA website but for some reason the routing with island hopper doesnt show up, even for SFO-GUM route.
You’d probably have to do multi-city and search SFO-HNL and HNL-GUM (or HNL-HKG or wherever) separately.
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Old May 8, 2018, 2:38 pm
  #623  
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Originally Posted by rmadisonwi
You’d probably have to do multi-city and search SFO-HNL and HNL-GUM (or HNL-HKG or wherever) separately.
This. Also, as noted earlier in this thread, UA has been writing a $500 surcharge into their TPAC fares for Hopper travel, so it may not be possible to get the price as low as it once was (without taking a chance on SDC, which would probably ignore that rule but you'd be relying on the good graces of inventory and the United app).
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Old May 8, 2018, 2:58 pm
  #624  
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Originally Posted by jsloan
This. Also, as noted earlier in this thread, UA has been writing a $500 surcharge into their TPAC fares for Hopper travel, so it may not be possible to get the price as low as it once was (without taking a chance on SDC, which would probably ignore that rule but you'd be relying on the good graces of inventory and the United app).
IME the exterior segments (MAJ/HNL and GUM/TKK) frequently sell out, so SDC is a risky proposition. $1,300 r/t a/i is not a bad price at all from SFO.

Last edited by findark; May 8, 2018 at 3:24 pm
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Old May 8, 2018, 3:10 pm
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Yea I'm not seeing anything like that from SFO, LAX, or DEN. With the $500 surcharge, I was able to put together this slightly wacky itinerary for 2k. Not terrible considering that my ultimate 'need' is to spend 5 weekdays on the ground in Manila. So, a flight like that would take a DEN-MNL flight which would typically be around $1300 (for a convenient flight) and adds $700 to get an overnight in GUM and HNL (which I would enjoy) plus the hopper.

But, that's all in economy and the worlds worst mileage run. Still, I'm considering it just for the hell of it!
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Old May 8, 2018, 10:07 pm
  #626  
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Originally Posted by PaxALotl
But, that's all in economy and the worlds worst mileage run. Still, I'm considering it just for the hell of it!
It is even worse when UA credits the Island Hopper as GUM-HNL nonstop rather than segment by segment.
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Old May 8, 2018, 10:12 pm
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Originally Posted by garykung
It is even worse when UA credits the Island Hopper as GUM-HNL nonstop rather than segment by segment.
Yea, although I am mostly a long-haul guy, so segments don't really matter to me. But still, as mileage runs go it's pretty crappy.
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Old May 8, 2018, 10:30 pm
  #628  
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Originally Posted by PaxALotl
Yea, although I am mostly a long-haul guy, so segments don't really matter to me. But still, as mileage runs go it's pretty crappy.
Well, except that you should expect to get the PQM for HNL-GUM nonstop, rather than the individual legs added together. That's how UA credits direct flights (a single flight number, regardless of enroute stops). Assuming you have status (and get the 500 mile minimum), you miss out on about 1100 PQM, depending upon which day you travel on and thus which islands you hit.
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Old May 9, 2018, 5:38 am
  #629  
 
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Originally Posted by jsloan
Well, except that you should expect to get the PQM for HNL-GUM nonstop, rather than the individual legs added together. That's how UA credits direct flights (a single flight number, regardless of enroute stops). Assuming you have status (and get the 500 mile minimum), you miss out on about 1100 PQM, depending upon which day you travel on and thus which islands you hit.
Just booked EWR-HNL-GUM-NRT-EWR, with <24 hr overnights in HNL and GUM in late June. After ticketing, I called Web support and asked them to see if they could split up the individual segments HNL-GUM (so I could book different seats to get the best views), and while they could, it would substantially increase the ticket price. I've tried to HUACA and have gotten the same answer. They blame TKK-GUM, which they said is more expensive than the other segments when booked individually vs HNL-GUM direct. May try again at check-in to see if I get a different result.
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Old May 10, 2018, 2:23 pm
  #630  
 
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I was able to split GUM-HNL into individual segments during the call to correct schedule change which put me on direct GUM-HNL flight.

Couple of questions:
Do RPUs ever clear in advance for GUM-MAJ segments? I travel in late Aug. I assume i need to burn only one RPU.
Do I need to worry about scanning boarding passes at TKK etc. since technically its a connection, not a stop? Do take a risk of having my itinerary cancelled midway if I do not scan the BP at TKK?

Thank you!
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