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UA's Micronesia Island Hopper - consolidated questions, advice, ....

Old Jun 30, 2016, 1:45 pm
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Last edit by: sonyeoshin
Best seat advice
See update in post 500
See update in post 690


Best seat on the Island Hopper .. {closed to new posts}

An Island Hopper [Micronesia] Definitive Guide on Where to Sit [UA B737] {this thread}

FAQs derived from findark's post (post #500)
What is the Island Hopper?

The Island Hopper is a United route between Honolulu and Guam, stopping at the islands of Majuro, Kwajaelin, Kosrae, Pohnpei, and Chuuk in between. The Island Hopper operates in both directions, and skips Pohnpei on certain days. You are allowed to get off the plane and "transit" at each stop except for Kwajaelin, which is a US Army base.

This route is similar to Alaska Airlines' "milk run" routes in rural Alaska. All of these routes serve as lifelines for the residents living in areas served by the routes, as the sole connection providing supplies and transportation to/from the rest of the world.

What is the Island Hopper schedule (as of 2024)?
UA154 (the full Hopper) departs Mon/Fri and flies HNL-MAJ-KWA-KSA-PNI-TKK-GUM.
UA155 (the full Hopper) departs Mon/Fri and flies GUM-TKK-PNI-KSA-KWA-MAJ-HNL.
UA132 departs Sun/Wed and flies HNL-MAJ-KWA-PNI-TKK-GUM (skips KSA).
UA133 departs Sun/Wed and flies GUM-TKK-PNI-KWA-MAJ-HNL (skips KSA).

UA193 (GUM-ROR-MNL) departs GUM on the evenings of Tue/Fri and flies GUM-ROR-MNL.

The Hopper arrives around 1800+1, so in order to do the entire flight without a stopover you would need to depart HNL on UA154 on Monday morning.


Should I experience the Hopper?

If you like hopping through short segments, with beautiful island views, as well as a constant parade of amazing cloudscape between islands, the Island Hopper may be for you!

Which direction (west or east) is better?

The prevailing wisdom here seems to be in favor of taking UA154 (HNL-GUM). findark did 155 from GUM to HNL, and I think there were some overlooked benefits. The eastbound Hopper has the advantage of doing all the fun stuff in the morning and afternoon when you're fresh and eager to enjoy. 14 hours onboard a 737 is a long time*, and doing it eastbound you can give in to the exhaustion and conk out for the final MAJ-HNL segment. Even the HNL arrival was actually not too bad - it's only 10:50pm Guam time, so if you head on to a hotel you're pretty much in line for a night's sleep.

The most notable downside of taking the Hopper eastbound is that you visit MAJ in darkness. We ran about 25m late the whole way, and it was full dark by the time we touched down in MAJ. Whichever way you go, don't do it on a Wednesday! Kosrae was my favorite island, and it would be a shame to miss it.

*And, I learned, while the flight mechanic hops off in MAJ and the pilots get to work in shifts, the cabin crew are on duty for the whole 14 hours. They were understandably a bit burnt out by the middle of MAJ-HNL, but were simply outstanding nonetheless - greeting kids and handing out wings as they boarded in MAJ.


What's with the plane configuration?

The Hopper is currently flown by a GUM subfleet 737-800 (currently Version 4 on the United website - Row 1 is set back several inches which yields fewer E+ seats). The seatmap is loaded as the "Asia local" 737 map, which looks roughly like a 737-700. Like with other "generic" maps, it will update to the full seatmap about 4 days before departure, when the additional rows will appear.

1AB are blocked for the augmented flight crew, who change places with the pilots in the cockpit at MAJ. 2AB are also blocked because the crew rest seats at 1AB will recline until almost touching row 2, and it is usually used for crew storage.

Where should I sit?

The key here is understanding approach and wind patterns, along with each airport's runway configuration. The following stops and runways are on the north side of their respective islands:

TKK (4/22), PNI (9/27), KSA (5/23)

The following stops have runways on the south side of their atolls:

KWA (6/24), MAJ (7/25)

The prevailing winds at this latitude blow from the east, so a typical landing goes from west to east (into the wind). Therefore, in order to have best views on final approach and initial takeoff, you want to be on the starboard (right, F) side for TKK, PNI, and KSA, and on the port (left, A) side for KWA and MAJ. If you are flying westbound, or you land backwards at any stop on the eastbound flight, then the flight may need to position into the approach, usually by overflying the island at higher altitude out to sea. In this case, both sides of the aircraft will get views, although the closer views belong to the "correct" side. In my case, we landed "backwards" on 22 at TKK, and used the regular 9, 5, 6, and 7 at the other stops.

You should absolutely have a window seat - why else are you here?! The best seats are therefore any window in the Business cabin (note that 1A and 2A are blocked), 7AF and 8AF in Economy Plus (10AF has a misaligned window but is okay, the missing window will kill you in 11 and then the wing really starts intruding), and anything nice and far behind the wing in Economy. In this vein, I declined an upgrade on GUM-TKK since only 2E was left, and we flew in 4A/7F, 2F/4A, 2F/3F, 3A/4A, 3A/4A, 2F/7F.


What can I do at the stops?

The best thing to do is get off the plane! You can take tarmac photos and get amazing close-ups of the plane. You will then be shepherded into the gate area, where there are restrooms (some lacking soap and/or towels) and often locals selling souvenirs and snacks. On our trip, the most substantial souvenirs were available at MAJ. If the flight is running late they will make an announcement requesting transfer pax to stay on the plane; however, as obviously savvy travelers who were along for the whole ride and could get on/off quickly with no bags to stow, we got absolutely no pushback from the purser whenever we went outside anyway.

If you do disembark, you are required to take all carry-on baggage with you. They conduct a security sweep onboard the aircraft and will remove unclaimed bags. As is mentioned many times in this thread, KWA is the exception - as it's a US Army base you cannot get off unless ticketed to there. On our flight, we were requested not to take photographs but were allowed to look out the window. I didn't see anything terribly interesting.

You can also use WiFi in the terminal/transit area when you disembark and at some stops you can get your passport stamped. MAJ, PNI, and KSA have confirmed free WiFi. Passport stamps have been confirmed at PNI, KSA, TKK without "exiting" just ask security about getting a stamp at these 3 airports and they should be able to accommodate you.

Should I check my bags?

Yes. As annoying as it was to wait ~10 minutes for our bags in HNL, it was a lot less annoying than having to haul them around each stop, and find bin space again once on board.


What is the food situation?

Going east is a slightly different meal schedule than west. GUM-TKK and KSA-KWA are coded Snack, and MAJ-HNL is Dinner. The first and last meals are reasonably substantial in J (think like a Breakfast and Dinner code) and somewhat small in Y (somewhat less than a meal in int'l Y - was six pieces of fruit and a muffin in the morning, followed by a turkey sandwich for dinner). The middle snack was just a pass of the snack basket up front; neither of us sat in Y that segment but I would guess they just offered almonds. Additionally, every segment they were offering J pax some packaged almonds.

My general verdict is if going the distance in Y, pack some snacks or buy them at the stops along the way. If you're in J then there's enough food for 14 hours of sitting.


And how about IFE?

Look outside! That's actually about all the IFE there is. The GUM fleet has no WiFi and only DirecTV. Note that DirecTV does not work outside of CONUS, so really it just has the 8-10 looping movies of DirecTV (slightly different movie set for an Asian audience). The movie loop resets at each stop, so unless you want to watch the first 1h30 of a movie six times, there's not much use to the IFE. It is at least free in Y. I brought a book and read it for the middle 20 minutes of each segment and until I fell sleep on MAJ-HNL.


Can I get an upgrade on the Hopper?

Empirically, yes! We were offered upgrades of 11/12 eligible segments; I declined a GUM-TKK upgrade to keep my window, and my companion's MAJ-HNL upgrade was eaten by UA IT (agent in MAJ apologized profusely but understandably wasn't going to remove the already-handed-out upgrades to the next 2 pax on the list).

In order to have any shot, however, you need to be able to split the direct flight into six segments. This generally cannot be done on a mileage ticket or a paid through fare, and would need to be done via multi-city ticketing if visiting an island. In my case, I spent a very long time getting an extremely wonderful pmCO agent who was able to hack my ticket together with 9 connections on the way home. As this is also the only way to choose different views for the different approach directions, I recommend asking for this rather than for upgrades. It causes quite the headache for UA systems, but in the end I felt like it was a huge benefit to fly pretty much all of it in J. Absolutely something I credit to the value of being 1K: I was able to ring the 1K desk many times to get agents to deal with the various hiccups that came along with a PNR that had eight tickets and at one point 36 segments attached to it.

The first five Hopper segments (going east) are CPU eligible; MAJ/HNL requires a GPU. We had GPUs on our reservation and did a mixture of advance clearing and clearing at the gates in the islands (where amazingly enough they had the new J BPs waiting!).


Where to stay and what to do in GUM and HNL?

I think this depends on lot on which way you're going. Flying east, we arrived in GUM around 11pm (maximizing time in Tokyo, but not crazy enough for the 2am arrival), and spent the night at the Days Inn Tamuning. It was at the very bottom of my quality standards, but quite affordable and with 9h45 of total ground time all in the dark I did not want to pay double for a beachfront property I would never enjoy.

In HNL, I took up the excellent recommendation in this thread of the Best Western Plaza Honolulu. It was the cheapest of the few airport hotels in HNL. Having cleared customs by 3:45 (we arrived late), it was off to bed quickly. The arrival is only ~11pm Guam time, so I highly recommend going straight to a bed on arrival in HNL. Afterwards, we took advantage of the 24h connect rule to spend the whole day in HNL before continuing on home to SFO. We were pretty exhausted after another redeye home, but the beach time in Hawaii was well worth it, especially after being taunted by all the beautiful mid-Pacific islands.

Big Metal Bird Episode 8: Island Hopper - 2018
Originally Posted by COEWR2587
They just did a video in the Micronesia island hopper flight which is pretty interesting
https://youtu.be/TPueM5OF1Wc
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UA's Micronesia Island Hopper - consolidated questions, advice, ....

Old Mar 26, 2016, 11:49 pm
  #286  
 
Join Date: Jul 2011
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Originally Posted by jiangning
Is it possible to select seat by segment,i.e., different seat for each segment?
If on a single ticket I believe you are booked to a given seat. For upgrades one seat has to be available for all segments flown.
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Old Mar 27, 2016, 3:10 pm
  #287  
 
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Took the Island Hopper west last week. A few key points:

CRITICAL FACT: You must check in for UA 154 >75 minutes before the HNL-MAJ segment even if you are not checking bags.

We learned this in the most devastating, painful way when we arrived at 6:13am for our 7:25am departure from Honolulu with carry-on only bags and were denied check-in. I was astonished. We begged, we pleaded, we tried literally everything we could think of and the supervisor manning the gate refused to help us. The rest of the UA staff were so sorry but couldn't do anything to countermand her. She cleared five standbys and didn't help us. We heard she had one passenger checked in that no-showed, and she removed her from the manifest, but she still wouldn't help us. After over a year of planning (including working hard to split segments, and hoping an RPU would clear which it did for all but one segment), it was truly devastating. Don't let this be you.

We had tried to check in the night before online as we always do, but the system said we had to do it at the airport. I called UA to make sure everything was fine and UA said yes, we just had to check in at the airport. We fly all the time and it never occurred to us that we'd need to be there at any particular time.

Have to give major kudos to everyone else at United aside from the one supervisor. They spent about nine hours all together with us at the airport and on the phone to rebook us two days later - super complicated. We were able to re-split the re-booked Island Hopper, and they manually gave us R where possible. We arrived 2.5 hours early the day of the flight which was good as it took about an hour to just check us in, because the record at this point was so damaged. We were at the 90 minute point as they'd been laboring to check us in for an hour and I literally thought we might miss the window a second time.

We got two CPUs along the way by asking politely (both agents said they do not normally clear CPUs along the way for transiting passengers) and so it was only one segment from HNL-MNL that didn't get upgraded - very lucky and we were very grateful for everyone's help. Managed to get stamps on our passports pretty much everywhere and took some great photos. The crew on 154 was fabulous.

The Island Hopper is truly unique and we were delighted to take it, but compensating for the changes cost us a good amount of money, took many hours of many people's time, caused us to skip a number of planned activities, and more than halved the time at our final destination where we'd planned a lot with friends.

We made the best of it but it was remarkable how much 3 minutes screwed things up. Again, don't let it be you.

Silver lining to the above / additional tip: we would've had to change plans either way. Our original Island Hopper made it all the way to Chuuk without accruing more than 20 minutes in delays, but then the people sat there in Chuuk for 5.5 hours until a rescue plane came. We would've missed our connection and had to overnight in Guam when we finally got there. I think we'd have probably skipped Manila and tried to wait it out in Guam for the nonstop to Hong Kong in the evening. So, things would've gone wrong either way. Be flexible!
jimbob likes this.

Last edited by WineCountryUA; Mar 27, 2016 at 3:43 pm Reason: merging consecutive posts by same member
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Old Mar 27, 2016, 11:02 pm
  #288  
 
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Can I have some hand holding please? All my past redemptions were small-time, like easy one-ways on HA and DL. I'm already based in HNL, so at the starting point already. Travelers are myself and spouse. A few questions about this flight, if you care to entertain them.

1) I've read UA lets you do 2 open jaws and 1 stopover on one reward ticket. Can I do this on any of the 5 stops en route to GUM? I'm also aware if the flight is a paid revenue ticket you can stop as many times as you like, but at $1300 one way per person I'd rather redeem (even if just for Y). And the going rate is 60,000 miles on Star Alliance one way? I read it was going for much less in the past...

2) At the other end of the flight, I've been to GUM for work, and would rather visit a more pristine island near by that's less rekt by humans. Any recommendations like Saipan that's just a short hop away?

3) En route, any recommendations on islands to stay on, pass by? If so, what hotels should I stay at if available? Have lots of available points on Marriott, SPG, Wyndham.

4) How do I get back to HNL? My understanding is Island Hopper comes back from GUM to HNL by night, so you can't see anything anyway which just makes it a long unpleasant flight where you're made to deplane often. GUM to HNL direct is not particularly interesting, can I practically go by Taiwan (TPE -> HNL on CI) or Okinawa or Kyushu in Japan (FUK -> HNL on DL)?
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Old Mar 28, 2016, 3:27 am
  #289  
 
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Originally Posted by msp3
3) En route, any recommendations on islands to stay on, pass by? If so, what hotels should I stay at if available? Have lots of available points on Marriott, SPG, Wyndham.

4) How do I get back to HNL? My understanding is Island Hopper comes back from GUM to HNL by night, so you can't see anything anyway which just makes it a long unpleasant flight where you're made to deplane often. GUM to HNL direct is not particularly interesting, can I practically go by Taiwan (TPE -> HNL on CI) or Okinawa or Kyushu in Japan (FUK -> HNL on DL)?
Can't speak for the first two but on the last two:

3) You cannot deplane on KWA unless you have military clearance or are going to Ebeye island which has no tourism whatsoever (and from what I hear, lacks clean running water and other basic necessities). I stayed a night in MAJ on United's dime when UA154 broke down and was put up in the Lojkar apartels. Not sure if they have a website but they have a Facebook page with a phone number. There's also the Robert Reimers which I hear is good, we didn't stay there but we ate in their Tide Table restaurant which is the best restaurant on MAJ, and the pilots stayed at the Reimers hotel. Not sure if there are any major chain properties on these islands.

4) The eastward UA155 is daylight for most of its run GUM-TKK-PNI-KSA-KWA, sun sets around MAJ, darkness MAJ-HNL, so it's daylight most of the way...you just get back to HNL at like 2 or 3 AM.
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Old Mar 28, 2016, 8:05 am
  #290  
 
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Originally Posted by msp3
Can I have some hand holding please? All my past redemptions were small-time, like easy one-ways on HA and DL. I'm already based in HNL, so at the starting point already. Travelers are myself and spouse. A few questions about this flight, if you care to entertain them.

1) I've read UA lets you do 2 open jaws and 1 stopover on one reward ticket. Can I do this on any of the 5 stops en route to GUM? I'm also aware if the flight is a paid revenue ticket you can stop as many times as you like, but at $1300 one way per person I'd rather redeem (even if just for Y). And the going rate is 60,000 miles on Star Alliance one way? I read it was going for much less in the past...
Yes, you can do the stopover at one of the islands, but be mindful of the Island Hopper's schedule for when you want to resume. This post has some booking strategies you might find helpful (there's a discussion of the stopover, open jaw, and potentially a nested flight).

On paid ticket stopovers are governed by the fare rules. When I went, I booked from New York to Hong Kong via LAX, Honolulu for the Island Hopper, and Manila and it was governed by an EWR-MNL fare rule that allowed 2 stopovers at $100 each, none in Guam.

As for how many miles, that'll depend on your routing too. Booking HNL-GUM on the Island Hopper one-way is 25k United miles in saver. If you're seeing 60k for HNL-GUM I suspect you're being routed HNL-NRT-GUM which you don't want.

2) At the other end of the flight, I've been to GUM for work, and would rather visit a more pristine island near by that's less rekt by humans. Any recommendations like Saipan that's just a short hop away?
The flight crew on 154 universally agreed that Palau was the most beautiful place any of them had ever been, FWIW. Manila wasn't far away and can be useful if you're booking a paid flight as it seemed to be on sale, and opened options for an ultimate destination of Hong Kong for us (via Cathay). Seoul and Tokyo were others we looked at.

3) En route, any recommendations on islands to stay on, pass by? If so, what hotels should I stay at if available? Have lots of available points on Marriott, SPG, Wyndham.
Going strictly by looks from above, Pohnpei looked the most interesting. Kosrae - which we missed when we were rebooked to Wednesday's flight which doesn't stop there - got a nice writeup in this article that interested me. I think I a lot will depend on if you're a diver.

4) How do I get back to HNL? My understanding is Island Hopper comes back from GUM to HNL by night, so you can't see anything anyway which just makes it a long unpleasant flight where you're made to deplane often. GUM to HNL direct is not particularly interesting, can I practically go by Taiwan (TPE -> HNL on CI) or Okinawa or Kyushu in Japan (FUK -> HNL on DL)?
I wouldn't do the Island Hopper on the way back, especially if you did it on the way there. For us we continued on, as I noted, so we returned on the HKG-EWR nonstop. If you're looking to see somewhere else, we looked at the UA schedule to see where UA continued on after Guam. It can get tricky if Guam isn't allowed as a stopover which is why we went with Manila, which allowed us to book a segment on Cathay to get to HK.
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Old Mar 28, 2016, 10:35 am
  #291  
 
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Originally Posted by adcer
Took the Island Hopper west last week. A few key points:

CRITICAL FACT: You must check in for UA 154 >75 minutes before the HNL-MAJ segment even if you are not checking bags.

We learned this in the most devastating, painful way when we arrived at 6:13am for our 7:25am departure from Honolulu with carry-on only bags and were denied check-in. I was astonished.
We nearly had the same experience 2 weeks ago - arrived at the counter at 6:08, and complications in issuing our boarding passes meant that they were ready to force us to wait until the next one. Fortunately, we were able to talk them into finishing the check-in process.

Originally Posted by msp3
3) En route, any recommendations on islands to stay on, pass by?
Based on views from the plane and terminal, KSA was by far the prettiest place I've ever seen in my life.

Last edited by PVDtoDEL; Mar 28, 2016 at 10:41 am
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Old Mar 28, 2016, 11:41 am
  #292  
 
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Originally Posted by adcer
Took the Island Hopper west last week. A few key points:

CRITICAL FACT: You must check in for UA 154 >75 minutes before the HNL-MAJ segment even if you are not checking bags.
Wow, is the 75 minutes documented anywhere? UA.com says 60 minutes for HNL and I'd be livid if they pulled that on me.

I checked in at about T-80 myself.

Originally Posted by msp3
1) I've read UA lets you do 2 open jaws and 1 stopover on one reward ticket. Can I do this on any of the 5 stops en route to GUM? I'm also aware if the flight is a paid revenue ticket you can stop as many times as you like, but at $1300 one way per person I'd rather redeem (even if just for Y). And the going rate is 60,000 miles on Star Alliance one way? I read it was going for much less in the past...

2) At the other end of the flight, I've been to GUM for work, and would rather visit a more pristine island near by that's less rekt by humans. Any recommendations like Saipan that's just a short hop away?
You can definitely take advantage of open jaws and stopovers and pay the rate for the short-hops to fill in the open jaws to check out several islands.

Palau is just incredible, one of the most beautiful places I've been to. There are TRs on my site, though per my understanding of forum rules I can't link to them.
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Old Mar 28, 2016, 3:27 pm
  #293  
 
Join Date: Mar 2007
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Originally Posted by ctownflyer
Originally Posted by adcer
Took the Island Hopper west last week. A few key points:

CRITICAL FACT: You must check in for UA 154 >75 minutes before the HNL-MAJ segment even if you are not checking bags.
Wow, is the 75 minutes documented anywhere? UA.com says 60 minutes for HNL and I'd be livid if they pulled that on me.
Livid was definitely the word when the shock wore off -- especially as we watched one by one as the supervisor confirmed standbys, up to 5. It was truly bizarre.

I haven't seen it documented anywhere. It wasn't in our confirmation email. United's page here says:
Minimum check-in and boarding requirements for international flights

For nonstop international flights from airports in the U.S., excluding some flights from Honolulu, Hawaii, customers and bags must complete check in at least 60 minutes prior to scheduled departure time and customers must be at the gate at least 30 minutes prior to scheduled departure time. For flights to the Federated States of Micronesia and the Marshall Islands from Honolulu, Hawaii, customers must check their bags at least 75 minutes before departure.
Point 1: we didn't have bags to check and made that explicitly clear, so this doesn't seem applicable.

Point 2: this text seems to be new. It is there now, and it's there in Google's cache which is dated Mar 24, 2016 22:12:16 GMT, and it's there on the Internet Archive's cache dated Mar 24, 2016 22:45:18. But in the prior Internet Archive snapshot, Sept 6, 2015, 03:34:40, that text doesn't appear.

If I was a conspiracy theorist, I'd say that text went up there for the first time four days ago on March 24, which was 3 days after our originally scheduled flight, and occurred because it took pretty much every available United employee at HNL and on the phone to fix what happened (exaggerating, but only slightly), and I'm sure corporate heard about it.

Edit: nope. It was there at least in February (thanks to an FTer): http://www.flyertalk.com/forum/unite...e-yow-ewr.html

But nevertheless, as I said, it isn't applicable. We weren't checking bags.

Edit 2: the UA contract of carriage includes this nugget:
Within the Federated States of Micronesia, Republic of the Marshall Islands, Caracas, Venezuela,
and Lagos, Nigeria, Passengers must complete check-in, check baggage and obtain a boarding pass
at least 90 minutes (1 hour, 30 minutes) prior to scheduled departure.
Again, I think not on point. We were not within FSM/RSI. We were within HNL.

Edit 3: Sigh. I think this is what got us. From the Contract of Carriage:
RULE 5 CANCELLATION OF RESERVATIONS

D) Check-In Time Limits - UA has the right to cancel reservations (whether or not confirmed), deny boarding and/or refuse the acceptance of checked baggage of any Passenger who fails to present himself/herself within the applicable check-in time limit for Passengers and/or Baggage.

2) All non-stop International flights (including flights departing Guam and St. Thomas, U.S. Virgin Islands):
a) Passenger must complete the purchase of the ticket(s), check-in, check baggage, and obtain a boarding pass at least 60 minutes prior to scheduled departure.
EXCEPTIONS:
(i) At Dublin, Ireland, Lima, Peru, and for all international flights departing from Honolulu, U.S.,
Passengers must complete check-in, check baggage and obtain a boarding pass at least 75 minutes
(1 hour, 15 minutes) prior to scheduled departure.
(ii) Within the Federated States of Micronesia, Republic of the Marshall Islands, Caracas, Venezuela,
and Lagos, Nigeria, Passengers must complete check-in, check baggage and obtain a boarding pass
at least 90 minutes (1 hour, 30 minutes) prior to scheduled departure.
Edit 4: Although, that appears in the most recent Contract of Carriage. It does not appear in the revision when we bought the tickets. And the contract says, "Except as otherwise provided within specific fare rules, transportation is subject to the Contract of Carriage and charges in effect on the date on which the Ticket is issued." So there you go. Maybe this is all new.

Last edited by adcer; Mar 28, 2016 at 4:53 pm
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Old Mar 28, 2016, 3:33 pm
  #294  
 
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Originally Posted by adcer
and I'm sure corporate heard about it.
I'd be surprised, lots of glitches happen every day. And i'd be even more surprised if they cared.

But it sucks, sorry it happened to you.
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Old Mar 28, 2016, 4:25 pm
  #295  
 
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Just on a cruise that did Ponepei and Truk, so I am looking forward to going back to both to dive.
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Old Mar 28, 2016, 5:03 pm
  #296  
 
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Originally Posted by ctownflyer
Wow, is the 75 minutes documented anywhere? UA.com says 60 minutes for HNL and I'd be livid if they pulled that on me.
Yes, it's hidden in a paragraph of text on the UA website.

https://www.united.com/web/en-US/con...s/default.aspx
For nonstop international flights from airports in the U.S., excluding some flights from Honolulu, Hawaii, customers and bags must complete check in at least 60 minutes prior to scheduled departure time and customers must be at the gate at least 30 minutes prior to scheduled departure time. For flights to the Federated States of Micronesia and the Marshall Islands from Honolulu, Hawaii, customers must check their bags at least 75 minutes before departure.
My eyes glazed over this text and only looked at the table, which lists HNL as 60 minutes. I only found it when I read more carefully after they almost denied me boarding.
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Old Mar 28, 2016, 5:11 pm
  #297  
 
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Posts: 108
Originally Posted by PVDtoDEL
My eyes glazed over this text and only looked at the table, which lists HNL as 60 minutes. I only found it when I read more carefully after they almost denied me boarding.
You'd be forgiven for your eyes glazing over -- I've been poring through documents this afternoon. But that requirement only requires "customers must check their bags at least 75 minutes before departure."

The only thing I can find about checking in, period, appears to be in the Contract of Carriage:
RULE 5 CANCELLATION OF RESERVATIONS

D) Check-In Time Limits - UA has the right to cancel reservations (whether or not confirmed), deny boarding and/or refuse the acceptance of checked baggage of any Passenger who fails to present himself/herself within the applicable check-in time limit for Passengers and/or Baggage.

2) All non-stop International flights (including flights departing Guam and St. Thomas, U.S. Virgin Islands):
a) Passenger must complete the purchase of the ticket(s), check-in, check baggage, and obtain a boarding pass at least 60 minutes prior to scheduled departure.
EXCEPTIONS:
(i) At Dublin, Ireland, Lima, Peru, and for all international flights departing from Honolulu, U.S., Passengers must complete check-in, check baggage and obtain a boarding pass at least 75 minutes (1 hour, 15 minutes) prior to scheduled departure.
(ii) Within the Federated States of Micronesia, Republic of the Marshall Islands, Caracas, Venezuela, and Lagos, Nigeria, Passengers must complete check-in, check baggage and obtain a boarding pass at least 90 minutes (1 hour, 30 minutes) prior to scheduled departure.
And this was added very recently. We booked our tickets 9/30/2015 and I found the Contract of Carriage which was revised Aug 25, 2015 on the Internet Archive. It does not have that language, so it's not applicable to us.
adcer is offline  
Old Mar 28, 2016, 6:22 pm
  #298  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,694
I wonder why the policy was changed?

It's definitely UAs fault for not letting you know about the change. They should've sent out emails to everyone booked on UA154. Then again that's probably beyond their IT capabilities.
ctownflyer is offline  
Old Mar 29, 2016, 9:44 pm
  #299  
 
Join Date: Dec 2002
Location: Eden Prairie, MN, USA
Posts: 219
So I'm booked on the 5-stop HNL-GUM route next month.

As a US passport holder, do I need any visas or anything for UA to allow me on this flight? I realize I won't be leaving the airports at the 5 stops.

(I'm pretty sure not, just want to verify.) Thx.
DealsRock is offline  
Old Mar 30, 2016, 5:54 am
  #300  
 
Join Date: Apr 2003
Location: Orlando
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Posts: 1,386
Originally Posted by DealsRock
So I'm booked on the 5-stop HNL-GUM route next month.

As a US passport holder, do I need any visas or anything for UA to allow me on this flight? I realize I won't be leaving the airports at the 5 stops.

(I'm pretty sure not, just want to verify.) Thx.
No Visas required. However last year when we took the Hopper from HNL to GUM, the ticket counter agent at HNL insisted that my partner needed an ESTA to enter Guam even though she was a Green Card Holder (permanent resident) and lives in the USA. Eventually a UA supervisor overruled him and we just got our boarding passes before the cut off time. So the UA ticket counter agents can be difficult to deal with at times.
OrlandoFlyer is offline  

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