Mar 14, 2020, 10:54 am
Last edit by: WineCountryUA
This is an archive thread, the active thread is Pricing & Speed Performance of UA in-flight Wifi
Pricing appears to be based upon the sector length, with a new purchase required for each sector.
Due to the nature of the satellite system, high latency is to be expected when using the system.
Here's the list of specific UA planes that have wifi.
And here's the overview from united.com.
Subscriptions are now offered which allow for unlimited wifi on flights
Pricing appears to be based upon the sector length, with a new purchase required for each sector.
Due to the nature of the satellite system, high latency is to be expected when using the system.
Here's the list of specific UA planes that have wifi.
And here's the overview from united.com.
Subscriptions are now offered which allow for unlimited wifi on flights
Pricing & Speed Performance of UA in-flight Wifi {Archive}
Jul 2, 2017, 7:35 pm
#362
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It was over $30 on both of my recent TPACs and until yesterday it's been averaging $5/hour or more on my domestic segments the past few months. I would only buy at those prices if I had a work crisis. Not so much the $$, just hate being gouged.
Jul 3, 2017, 4:04 pm
#363
Join Date: Jan 2013
Location: BOS
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Agreed. I wonder if they've found that this exorbitant price is the threshold between maximizing profit and minimizing complaints? If so, it may push me over to B6 once my current booked flights are over. Somehow they manage to keep wifi fast and free for all.
Jul 3, 2017, 4:07 pm
#364
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At that price point, most takers will be those who can charge it to work. And they may be less likely to request a refund.
Jul 3, 2017, 4:39 pm
#365
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
It's a pity that, as always with UA, IMO they've failed to include overall satisfaction as a metric in their equation. Dozens of travelers per flight finding that wifi is exorbitant isn't exactly a customer-friendly move.
Jul 3, 2017, 5:37 pm
#366
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
Took more than an hour for the internet on UAL715 IAH-IAD to start working today. Local webserver was fine, but anything connecting to the internet was screwed despite saying "Internet available".
Jul 3, 2017, 5:43 pm
#367
Join Date: Jul 2012
Location: SF Bay Area, CA
Posts: 337
$19.99 on SFO-IAD and speed was abysmal for the entire flight. The only thing that seemed to work occasionally was email and the flight information page.
Jul 3, 2017, 6:16 pm
#368
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
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Posts: 67,129
Request a refund via the United.com refunds page. The times I've had particularly poor wifi performance, I've always requested and received a refund.
Jul 3, 2017, 6:24 pm
#369
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
UA is in the same situation now, mostly pending a hardware upgrade set to start in the next couple months and run into early 2018 that should significantly improve service.
Jul 4, 2017, 8:47 am
#370
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Flying EWR-SAN tomorrow. First time I will be flying this route and internet access would be nice. Is it better to buy on gogoair.com beforehand or wait on board to buy access? I am seeing a price of $19 for an all-day pass on gogoair.com.
Jul 4, 2017, 8:57 am
#371
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
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Always better to buy beforehand if you're certain the route is covered by Gogo. Roughly half price. But again, only if the equipment onboard is Gogo's.
Jul 4, 2017, 9:59 am
#372
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
That route will NOT have service from Gogo. You're flying on a 737 that will have the ViaSat satellite service. Buy on board is the only option.
Jul 4, 2017, 11:49 am
#373
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
$24.99 (!) on this mornings 777 SFO-EWR. Abysmal speed and frequent connection problems.
for this insane pricing a marginal reliabilty improvement would be nice.
for this insane pricing a marginal reliabilty improvement would be nice.
Jul 19, 2017, 9:36 am
#374
Join Date: Nov 2006
Posts: 29
Flight's WiFi Provider?
I'm flying to BOS-HKG tomorrow and trying to track down who is providing wifi. On my last transcon I thought I'd received an email indicating GoGo was the provider, but I haven't received anything for this trip.
Is there anyway to tell in advance who is providing the service for the following flights?
UA207 - BOS-SFO
UA869 - SFO-HKG
Is there anyway to tell in advance who is providing the service for the following flights?
UA207 - BOS-SFO
UA869 - SFO-HKG
Jul 19, 2017, 9:57 am
#375
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
I'm flying to BOS-HKG tomorrow and trying to track down who is providing wifi. On my last transcon I thought I'd received an email indicating GoGo was the provider, but I haven't received anything for this trip.
Is there anyway to tell in advance who is providing the service for the following flights?
UA207 - BOS-SFO
UA869 - SFO-HKG
Is there anyway to tell in advance who is providing the service for the following flights?
UA207 - BOS-SFO
UA869 - SFO-HKG
Gonna be a couple months until those HW upgrades begin, unfortunately.