Why Did My CPU (Upgrade) Not Clear?
Jan 19, 2013, 12:15 pm
#76
Join Date: Nov 2007
Location: EWR
Programs: UA 1K (2.7 million miler)
Posts: 100
There is an hour to go for the EWR-HKG flight. I was sixth in the upgrade line with just one seat open. I asked if there is a cash option to upgrade and they just sold me the last seat for 1199. Welcome to the new United and forget about your SWUs. It's cold, hard cash now.
Jan 19, 2013, 12:23 pm
#77
Join Date: Jun 2008
Location: Seattle, WA
Programs: UA 1K - National Executive.
Posts: 150
There is an hour to go for the EWR-HKG flight. I was sixth in the upgrade line with just one seat open. I asked if there is a cash option to upgrade and they just sold me the last seat for 1199. Welcome to the new United and forget about your SWUs. It's cold, hard cash now.
Jan 19, 2013, 12:33 pm
#78
Join Date: Nov 2007
Location: EWR
Programs: UA 1K (2.7 million miler)
Posts: 100
Jan 19, 2013, 12:39 pm
#79
Join Date: Jun 2008
Location: Seattle, WA
Programs: UA 1K - National Executive.
Posts: 150
i'm not sure what SWUs are... but I mean if you're 1k, 6th on the list, and going for 8k miles.. you're on a popular flight.. nothing United can do. lol
Jan 20, 2013, 9:43 pm
#81
Join Date: Nov 2011
Location: USA
Programs: UA 1K, Marriott Platinum Plus
Posts: 166
May 28, 2013, 5:32 pm
#82
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
R5 R8 on a MARRIED SEGMENT flight 68 hours from now. PP, this should have cleared a few hours ago (T-72).
So, I cancelled my afternoon meetings at the office, pressed "1" on my speed dial for United Airlines, and began jotting down all the excuses in the world (vary by rep) until I received one that convinced me enough to stop calling. It all came down to my name.
Supervisor at web support says she is reviewing a FAQ document and this issue occurs when a name in the reservation does not match exactly with UA profile name. In my case, reservation is missing "Mr." She added it. And it wasn't complete Bravo Sierra, she did add "Mr" and sent me a new e-receipt to prove it. Without this, she says, I will be bypassed on the CPU list.
Next step: Wait for the next sweet of upgrades tomorrow, presumeably I'll clear before the Golds if this was truly the issue.
So, I cancelled my afternoon meetings at the office, pressed "1" on my speed dial for United Airlines, and began jotting down all the excuses in the world (vary by rep) until I received one that convinced me enough to stop calling. It all came down to my name.
Supervisor at web support says she is reviewing a FAQ document and this issue occurs when a name in the reservation does not match exactly with UA profile name. In my case, reservation is missing "Mr." She added it. And it wasn't complete Bravo Sierra, she did add "Mr" and sent me a new e-receipt to prove it. Without this, she says, I will be bypassed on the CPU list.
Next step: Wait for the next sweet of upgrades tomorrow, presumeably I'll clear before the Golds if this was truly the issue.
May 28, 2013, 5:40 pm
#83
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,640
Supervisor at web support says she is reviewing a FAQ document and this issue occurs when a name in the reservation does not match exactly with UA profile name. In my case, reservation is missing "Mr." She added it. And it wasn't complete Bravo Sierra, she did add "Mr" and sent me a new e-receipt to prove it. Without this, she says, I will be bypassed on the CPU list.
explains a lot about my current problems and potentially why i have not been upgraded on a ticket booked via concur in an eternity (certainly since 3/3 save one flight that was rebooked on the phone with UA, and one on the battle field).
so if my name on my UA profile is "mr. donald r. duck", but i book with a OTA as "donald duck" or even "donald r. duck" and my UAMP number, this will not work for the purposes of CPU (at least according to this rep)?
if so that is not only completely assanine but also excessively frustrating. i have no idea how I am going to get concur to work the same way as .bomb.
please report back.
May 28, 2013, 5:41 pm
#84
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
R5 R8 on a MARRIED SEGMENT flight 68 hours from now. PP, this should have cleared a few hours ago (T-72).
So, I cancelled my afternoon meetings at the office, pressed "1" on my speed dial for United Airlines, and began jotting down all the excuses in the world (vary by rep) until I received one that convinced me enough to stop calling. It all came down to my name.
Supervisor at web support says she is reviewing a FAQ document and this issue occurs when a name in the reservation does not match exactly with UA profile name. In my case, reservation is missing "Mr." She added it. And it wasn't complete Bravo Sierra, she did add "Mr" and sent me a new e-receipt to prove it. Without this, she says, I will be bypassed on the CPU list.
Next step: Wait for the next sweet of upgrades tomorrow, presumeably I'll clear before the Golds if this was truly the issue.
So, I cancelled my afternoon meetings at the office, pressed "1" on my speed dial for United Airlines, and began jotting down all the excuses in the world (vary by rep) until I received one that convinced me enough to stop calling. It all came down to my name.
Supervisor at web support says she is reviewing a FAQ document and this issue occurs when a name in the reservation does not match exactly with UA profile name. In my case, reservation is missing "Mr." She added it. And it wasn't complete Bravo Sierra, she did add "Mr" and sent me a new e-receipt to prove it. Without this, she says, I will be bypassed on the CPU list.
Next step: Wait for the next sweet of upgrades tomorrow, presumeably I'll clear before the Golds if this was truly the issue.
May 28, 2013, 6:30 pm
#85
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
fascinating if true.
explains a lot about my current problems and potentially why i have not been upgraded on a ticket booked via concur in an eternity (certainly since 3/3 save one flight that was rebooked on the phone with UA, and one on the battle field).
so if my name on my UA profile is "mr. donald r. duck", but i book with a OTA as "donald duck" or even "donald r. duck" and my UAMP number, this will not work for the purposes of CPU (at least according to this rep)?
if so that is not only completely assanine but also excessively frustrating. i have no idea how I am going to get concur to work the same way as .bomb.
please report back.
explains a lot about my current problems and potentially why i have not been upgraded on a ticket booked via concur in an eternity (certainly since 3/3 save one flight that was rebooked on the phone with UA, and one on the battle field).
so if my name on my UA profile is "mr. donald r. duck", but i book with a OTA as "donald duck" or even "donald r. duck" and my UAMP number, this will not work for the purposes of CPU (at least according to this rep)?
if so that is not only completely assanine but also excessively frustrating. i have no idea how I am going to get concur to work the same way as .bomb.
please report back.
May 28, 2013, 7:08 pm
#86
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,042
May 28, 2013, 7:34 pm
#87
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
May 29, 2013, 6:02 am
#88
Join Date: Jan 2002
Programs: HH Diamond, Marriott lifetime Plt, UA 1MM
Posts: 919
A bit of a generalization. in the last 6 months my last three longhaul trip trips, 2 to Europe and one to EZE, used my SWU's successfully on all legs.
May 29, 2013, 6:29 am
#89
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,594
Did you confirm the UGs at booking or after T-100? I've had 100% success getting GPU's to clear at booking, but I'm well under 50% otherwise.
May 29, 2013, 9:16 am
#90
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
Update: T-47 hours
-Name on reservation not matching that on UA profile - was corrected yesterday. Waited for next sweep this morning, no upgrade.
But it doesn't appear anyone's upgrades processed on either segment, both showing booked 13/24 and 14/24 which is similar to yesterday.
-Called today, UA agent says, "the honest answer is...we don't know why these problems happen." .Com agent says, "Upgrade should have happened, I will put in a priority message" to the technology team to review this.
-Name on reservation not matching that on UA profile - was corrected yesterday. Waited for next sweep this morning, no upgrade.
But it doesn't appear anyone's upgrades processed on either segment, both showing booked 13/24 and 14/24 which is similar to yesterday.
-Called today, UA agent says, "the honest answer is...we don't know why these problems happen." .Com agent says, "Upgrade should have happened, I will put in a priority message" to the technology team to review this.