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UA Insider Update (Aaron Goldberg Replaces Shannon Kelly)

UA Insider Update (Aaron Goldberg Replaces Shannon Kelly)

Old Jan 15, 13, 4:34 pm
  #1  
Company Representative, United Airlines
Original Poster
 
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
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UA Insider Update (Aaron Goldberg Replaces Shannon Kelly)

Hi Everyone,

I wanted to let you know that beginning this week, you’ll be seeing a new ‘face’ under the UA Insider handle. Aaron Goldberg is our new Sr. Manager of Customer Experience, and a resident expert on the topics near and dear to those of you here. Like many of my co-workers, Aaron has been a long-time lurker in the United FlyerTalk forum. Also, like many of us, he’s a self-proclaimed ‘aviation nut’ and continues to be an avid flyer. I can’t think of a better person to be taking on this role, and participating on behalf of United. Like me, Aaron will be supported behind the scenes by familiar faces such as Carlos and Irina, and many of my colleagues and leaders that you’ve met over the years.

As for me, I have truly valued the opportunity to answer questions, share information and build direct relationships with many of you. While you may not see me here as often, rest assured that as I take on my new role of planning for united.com and our other eCommerce projects, I’ll be lurking on a regular basis.

I’m personally grateful for your passion and feedback over the years. Your ‘tough love’ is what continues to make us better. Please join me in welcoming Aaron to the FlyerTalk community.

Shannon Kelly
Director, eCommerce Planning & Delivery
United Airlines
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Old Jan 15, 13, 4:35 pm
  #2  
Company Representative, United Airlines
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Hi. Not sure what I’ve just gotten myself into.

Aaron Goldberg
Sr. Manager, Customer Experience
United Airlines
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Old Jan 15, 13, 4:36 pm
  #3  
 
Join Date: Mar 2005
Location: Seattle, WA
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Posts: 9,198
Thanks Shannon, and welcome Aaron. I hope Shannon has bequeathed you her helmet.
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Old Jan 15, 13, 4:37 pm
  #4  
 
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Shannon, thank you for your patience and invaluable assistance on FT.

Aaron, welcome to the community. Go out and get yourself a new flame suit
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Old Jan 15, 13, 4:38 pm
  #5  
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B'ruchim ha-ba-im (welcome!), Aaron!
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Old Jan 15, 13, 4:38 pm
  #6  
 
Join Date: Apr 2006
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Hello Aaron, thank you Shannon.

I hope you brought your flame-retardant computer set-up. Good luck!
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Old Jan 15, 13, 4:39 pm
  #7  
 
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Shannon, congratulations on your new role!! I look forward to watching united.com evolve under your steady guidance!

And Aaron - glad to have you on board! The yeoman's work that you & the team do make a HUGE impact when things go awry. Thank you in advance for all the hard work I'm sure you're going to be put through!

Thanks again for everything Shannon, and welcome aboard Aaron!
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Old Jan 15, 13, 4:41 pm
  #8  
 
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Welcome, Aaron!

Shannon, it has truly been a pleasure to interact with you and please allow me to offer big congratulations to you on your new position! UA is a better airline because of you. ^

Our tough love for Shannon is paired with a deep appreciation for the work she does and her efforts to keep us continually informed. Usually, if it's bad news, we're displeased with the message, but certainly not the messenger.

If anything, I think we're all very glad to have someone that will relay the message to the decision makers and who will, when warranted, fight on our behalf. Looking forward to communicating with you, Aaron!
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Old Jan 15, 13, 4:42 pm
  #9  
 
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Thanks for all your hard work Shannon, and best of luck with the new portfolio.

Aaron: welcome, and thanks for being foolish adventurous enough to brave the UA forum.
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Old Jan 15, 13, 4:42 pm
  #10  
 
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Originally Posted by UA Insider View Post
Hi. Not sure what I’ve just gotten myself into.

Aaron Goldberg
Sr. Manager, Customer Experience
United Airlines


Welcome to FT, good luck.

Last edited by FlyinHawaiian; Jan 15, 13 at 7:41 pm Reason: image violation
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Old Jan 15, 13, 4:42 pm
  #11  
 
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Originally Posted by SEA1K4EVR View Post
Thanks Shannon, and welcome Aaron. I hope Shannon has bequeathed you her helmet.
Helmet? Bah! Full body armor probably isn't even enough. Welcome - but realize that in your role you are representing a company that a LOT of us think has been consistently achieving new lows in the definition of customer relationship and customer respect so be ready for that.
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Old Jan 15, 13, 4:43 pm
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Shannon - Thanks for your insight and time over the years. You'll be missed!

Aaron - Welcome!
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Old Jan 15, 13, 4:45 pm
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Shannon, thank you so much for all that you've helped us with. It was so nice to meet you and Scott at one of the Houston mini-DOs. Good luck Aaron!
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Old Jan 15, 13, 4:49 pm
  #14  
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Shannon-
Thanks for your insight and regular updates and best of luck in your new role. We look forward to the improvements you will bring to .bomb. Though we often sarcastically use the word "enhancement" around here relating to FF benefits, I hope we see some true enhancements from your team's efforts to improve and update the UA website.

Aaron-
as pdx1M accurately said, there is a fair bit of angst towards UA on this board recently, much of it IMO is well deserved -- so suit up and get ready. one thing we appreciate here more than anything is transparency and honesty. even if we don't like what the company has to say, we receive bad news a lot better if it's open, honest, and forthright with a reasonable explanation. we look forward to hearing more from you!
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Old Jan 15, 13, 4:49 pm
  #15  
 
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Welcome Aaron!

Deep down, we flame because we love. And we love because we have Stockholm Syndrome... err... a deep and abiding passion for travel!
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