May 21, 2013, 10:43 am
Last edit by: aacharya
Source: https://hub.united.com/en-us/News/Co...g-process.aspx
Pre-Boarding
Premier Access Boarding
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Pre-Boarding
- Customers with Disabilities
- Global Services
- Uniformed Military Personnel
- Families with Children Age Two and Under
Premier Access Boarding
- Group 1: Premier 1K, Premier Platinum, BusinessFirst, and First.
- Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle Seats (Aisle Seats on UA Express)
- Group 5 - Aisle Seats
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
United's Current Boarding Process (with Wiki) [Revised, May 2013]
Jan 11, 2013, 9:52 am
#931
Join Date: Dec 2006
Location: Silicon wasteland
Programs: UA 1KMM
Posts: 1,381
Jan 11, 2013, 10:01 am
#932
Join Date: Oct 2011
Location: NYC
Programs: UA GS, SPG Plat, National EC Executive (Replaced Hertz), Hertz PC (Retired)
Posts: 724
It would certainly clarify things if they made pre-boarding Group 1.
SFO-JFK yesterday was still a cluster...., even with the signs and new boarding announcements. People crowding the Group 1 line regardless of whether or not they were Group 1.
That said, that flight is almost always elite-heavy.
SFO-JFK yesterday was still a cluster...., even with the signs and new boarding announcements. People crowding the Group 1 line regardless of whether or not they were Group 1.
That said, that flight is almost always elite-heavy.
Jan 11, 2013, 10:14 am
#933
Join Date: May 2011
Posts: 5,814
Not that I expected anything, but I got my word in w/ UA and got a reply.
Dear xxxxxxx:
Thank you for contacting United Airlines. The details of your e-mail came to the attention of the United Airlines Executive Offices, and Mr. Jeff Smisek has requested that I respond on his behalf. I appreciate the time you took to let us know about your experience. I would also like to thank you for an opportunity to address your concerns. In an ongoing effort to improve upon the service we provide, your comments and suggestions are genuinely appreciated.
xxxxxxx, thank you for taking the time to share your concerns about our upcoming change in the boarding process. We certainly recognize the importance of customer satisfaction in this highly competitive industry and are aware of the impact one negative experience can have. Please know that customer feedback is an invaluable resource when evaluation our overall operations. We take your suggestions very seriously and I am committed to making sure they get forwarded to the appropriate department for internal review.
Please know your business and goodwill are never taken for granted by our airline, and we will strive always to meet your expectations of clean, safe and reliable air transportation coupled with exemplary customer service. Thank you for including United Airlines in your travel plans, and on behalf of my co-workers, we look forward to welcoming you aboard a future flight.
Regards,
<SNIP>
Executive Services, United Airlines
Corporate Customer Care
Thank you for contacting United Airlines. The details of your e-mail came to the attention of the United Airlines Executive Offices, and Mr. Jeff Smisek has requested that I respond on his behalf. I appreciate the time you took to let us know about your experience. I would also like to thank you for an opportunity to address your concerns. In an ongoing effort to improve upon the service we provide, your comments and suggestions are genuinely appreciated.
xxxxxxx, thank you for taking the time to share your concerns about our upcoming change in the boarding process. We certainly recognize the importance of customer satisfaction in this highly competitive industry and are aware of the impact one negative experience can have. Please know that customer feedback is an invaluable resource when evaluation our overall operations. We take your suggestions very seriously and I am committed to making sure they get forwarded to the appropriate department for internal review.
Please know your business and goodwill are never taken for granted by our airline, and we will strive always to meet your expectations of clean, safe and reliable air transportation coupled with exemplary customer service. Thank you for including United Airlines in your travel plans, and on behalf of my co-workers, we look forward to welcoming you aboard a future flight.
Regards,
<SNIP>
Executive Services, United Airlines
Corporate Customer Care
Jan 11, 2013, 10:45 am
#934
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,172
There is no such fail safe in this new cluster system.
I wish United would make their employees stick to the script and not freelance.
Last edited by iluv2fly; Jan 11, 2013 at 11:12 am Reason: merge
Jan 11, 2013, 10:50 am
#935
Join Date: Feb 2008
Location: LAX,SNA,CLD,SAN
Programs: UA PP/Marriott Platinum Elite/Hyatt Diamond/Avis Preferred/Hertz Presidential
Posts: 602
Silly... I think few people think that making a single post on FT would make an airline change a process.
It is not about this single change, but rather the overall devaluation of what MP once stood for, and yes many are leaving. To use you analogy, if my loyal friend decided that they like plating with Chase credit cards more than me, then I should evaluate who I spend my time with... and certainly who I spend my money on. No reason to spend more or go out of my way to fly UA... the love is not there any longer.
I expect there will be another devaluation of MP before JS is done, as he sees most elites has evil.
It is not about this single change, but rather the overall devaluation of what MP once stood for, and yes many are leaving. To use you analogy, if my loyal friend decided that they like plating with Chase credit cards more than me, then I should evaluate who I spend my time with... and certainly who I spend my money on. No reason to spend more or go out of my way to fly UA... the love is not there any longer.
I expect there will be another devaluation of MP before JS is done, as he sees most elites has evil.
Almost like the public employees who were promised pay raises or pensions and then states can't afford them any longer, they revolt with no sympathizers. Some left the workforce but most stayed after all that venting. 'They promised me a pension or a raise', 'they promised me'. LOL. Same for airline loyalty programs.
Jan 11, 2013, 10:56 am
#936
Used to be MBS PremExec
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,722
This thread made CNBC...
http://m.cnbc.com/us_news/100373004
Sorry for doing the mobile version.
-MBS, typing from his iPhone
http://m.cnbc.com/us_news/100373004
Sorry for doing the mobile version.
-MBS, typing from his iPhone
Jan 11, 2013, 11:03 am
#937
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
This is a giant rant thread with everyone complaining about UA in general from devaluing MP and UA to give me back my old BP groups. Of course the intention here is to voice your displeasure with UA on the new BP procedure or other problems with MP. With that said, and I said for years and years on this forum is the entitlement for 'what you think' the program should do for us is not important to UA. Revenue is more important than loyalty. I fly UA all the time, they have good days and bad days and I keep showing up. Manage your expectations and you'll be fine.
Jan 11, 2013, 11:04 am
#938
Join Date: May 2011
Posts: 5,814
This thread made CNBC...
http://m.cnbc.com/us_news/100373004
Sorry for doing the mobile version.
-MBS, typing from his iPhone
http://m.cnbc.com/us_news/100373004
Sorry for doing the mobile version.
-MBS, typing from his iPhone
Jan 11, 2013, 11:12 am
#939
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
This is a giant rant thread with everyone complaining about UA in general from devaluing MP and UA to give me back my old BP groups. Of course the intention here is to voice your displeasure with UA on the new BP procedure or other problems with MP. With that said, and I said for years and years on this forum is the entitlement for 'what you think' the program should do for us is not important to UA. Revenue is more important than loyalty. I fly UA all the time, they have good days and bad days and I keep showing up. Manage your expectations and you'll be fine.
Maybe the next leadership team will find a better, more fiscally rewarding balance.
Jan 11, 2013, 11:31 am
#940
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,551
For elites that have experienced the new system, any sense of whether more elites are checking bags to avoid the mess? Notice a lot more gate checking in first or E+?
Until this works itself through or we move on to the next boarding process, I will be tempted to check (extremely rare for me, even on vacation) if flying direct to an airport where baggage claim is quick (since as Gold I still get a free priority bag).
Still withholding judgement until I live it, but still mainly concerned about overhead space which is the entire point of priority boarding to me.
Until this works itself through or we move on to the next boarding process, I will be tempted to check (extremely rare for me, even on vacation) if flying direct to an airport where baggage claim is quick (since as Gold I still get a free priority bag).
Still withholding judgement until I live it, but still mainly concerned about overhead space which is the entire point of priority boarding to me.
Jan 11, 2013, 11:33 am
#941
Join Date: Jun 2011
Location: Colorado
Programs: United MM (formerly 1K), Marriott Lifetime Gold
Posts: 551
Agreed. Have lost count of the number of times 10 or more non-uniformed military personnel board a flight out of DEN to IAD.
Jan 11, 2013, 11:45 am
#942
Join Date: Aug 2006
Location: Los Angeles, CA
Posts: 522
I've always been curious, why do US airlines have this idea of boarding Military (active & retired) first? It seems i kind off oddly American thing.
I understand these people risk their lives to defend our country, and that is amazing.
But every country has air forces and marines that defend their nation, I don't think Australia, the UK, Germany, France, Japan etc do this military boarding thing do they?
And there are another amazing professions out there: doctors who transplant organs, firefighters, old ager carers. Cancer doctors, doctors in the ER literally saving lives every day. Scientists inventing HIV drugs. Are we saying military's job is more meaningful?
And if it's just to show respect to the people that serve the nation, do these people also get seated at restaurants first? Do they get to skip lines at Disneyland?
Just seems odd that airlines seem to be the only ones that give these poodle special treatment, and only the US.
It it just an accepted thing here? (Sorry, I am Australian living in the US 8 years - so maybe I am missing some significant history or culture thing)
I understand these people risk their lives to defend our country, and that is amazing.
But every country has air forces and marines that defend their nation, I don't think Australia, the UK, Germany, France, Japan etc do this military boarding thing do they?
And there are another amazing professions out there: doctors who transplant organs, firefighters, old ager carers. Cancer doctors, doctors in the ER literally saving lives every day. Scientists inventing HIV drugs. Are we saying military's job is more meaningful?
And if it's just to show respect to the people that serve the nation, do these people also get seated at restaurants first? Do they get to skip lines at Disneyland?
Just seems odd that airlines seem to be the only ones that give these poodle special treatment, and only the US.
It it just an accepted thing here? (Sorry, I am Australian living in the US 8 years - so maybe I am missing some significant history or culture thing)
Jan 11, 2013, 11:53 am
#943
Join Date: Jul 2005
Programs: United 1K
Posts: 26
Absolutely on point. We appreciate our armed forces personnel but it shows no disrespect to leave this out of an airline boarding process.
Jan 11, 2013, 11:55 am
#944
Join Date: Aug 2006
Location: Los Angeles, CA
Posts: 522
How about
Group 1: Military, Disabled, Small Children
Group 2: Global Services, 1K
Group 3: Platnium, Gold
Group 4: Silver + Club Card holders (the $400 a years card)
Group 5, 6, 7: Everyone else
Group 1: Military, Disabled, Small Children
Group 2: Global Services, 1K
Group 3: Platnium, Gold
Group 4: Silver + Club Card holders (the $400 a years card)
Group 5, 6, 7: Everyone else
Jan 11, 2013, 11:55 am
#945
Join Date: Jan 2013
Location: Chicago
Programs: UA-gld HH-gld Marriot-gld Hertz-Pres Circle
Posts: 48
This thread made CNBC...
http://m.cnbc.com/us_news/100373004
Sorry for doing the mobile version.
-MBS, typing from his iPhone
http://m.cnbc.com/us_news/100373004
Sorry for doing the mobile version.
-MBS, typing from his iPhone