Nov 17, 2018, 9:56 am
Last edit by: WineCountryUA
B18 United Club Terminal 1, Concourse B, near Gate B18 **has reopened**
B6 United Club Terminal 1, Concourse B, near Gate B6 5:45 a.m. - 7:45 p.m. **Limited food, but getting increasingly better. Note the reduced operating hours.**
C16 United Club Terminal 1, Concourse C, near Gate C16 **Open as of May 24, 2021 with limited bar service and packaged snacks**
F8 United Club Terminal 2, Concourse F, across from Gate F8 **Opened as of 30 June 2021**
United Polaris lounge - Eligible customers are welcome Terminal 1, C concourse, near Gate C18.
ORD Polaris lounge -- Reviews, Experiences, Q&A, ..
One-Time Passes can now be redeemed at all {ORD} UC location within capacity constraints. Customers are encouraged to use the clubs in B and F concourses as the C concourse club is currently under partial construction, with limited space.
Related: International T5 ORD partner *G lounges
Archive thread: Discussion of the United Clubs at ORD {Archive}
B6 United Club Terminal 1, Concourse B, near Gate B6 5:45 a.m. - 7:45 p.m. **Limited food, but getting increasingly better. Note the reduced operating hours.**
C16 United Club Terminal 1, Concourse C, near Gate C16 **Open as of May 24, 2021 with limited bar service and packaged snacks**
F8 United Club Terminal 2, Concourse F, across from Gate F8 **Opened as of 30 June 2021**
United Polaris lounge - Eligible customers are welcome Terminal 1, C concourse, near Gate C18.
ORD Polaris lounge -- Reviews, Experiences, Q&A, ..
One-Time Passes can now be redeemed at all {ORD} UC location within capacity constraints. Customers are encouraged to use the clubs in B and F concourses as the C concourse club is currently under partial construction, with limited space.
Related: International T5 ORD partner *G lounges
Archive thread: Discussion of the United Clubs at ORD {Archive}
Discussion of the United Clubs at ORD
May 28, 2019, 3:24 pm
#76
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,900
Goes to show -- UA has engendered much skepticism with its cuts under the guise of improvements in recent years. Instead of being excited for whatever they might do to improve the F club, I worry they're going to 'enhance' away the phone booths or perhaps the hot food prep kitchen.
May 28, 2019, 4:55 pm
#77
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,442
I"m trying to be positive here. the F lounge was one of the first developed using the new style sheet. There are indeed a few things that look a little worn, so maybe they really are just upping their game and taking care of this. This would indicate a real change from the days when one or more of the urinals in the old clubs were always covered with a black trash bag - I really don't remember a point in time where they all worked at the same time.
The club is also heavy on the gold, which has been de-emphasized with each successive year of new/renovated club openings. I don't expect any major changes, but it is funny how this, a "new" club is actually up for a refresh... time flies!
May 28, 2019, 6:10 pm
#78
Join Date: Sep 2002
Location: Heading to Costco for more popcorn...
Programs: UA 1K 2MM Flier, SPG Plt, Hilton Dia
Posts: 8,461
May 28, 2019, 6:27 pm
#79
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
My wife tried the Coke Freestyle machine at B6 and did not like what came out of it. We like the B6 but the F8 is also good and convenient for our flights home. I think that, if I would suggest to stop at B6 when we come back from our international long hauls, my wife would say that it doesn't take much more time to make a run to the Polaris Lounge.
Jun 3, 2019, 2:21 pm
#80
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
IIRC correctly, it wasn't in the original email about the refresh. But I stumbled across on the website they expect it to open back up Tomorrow (Tuesday):
Chicago O'Hare closure
Beginning Tuesday, May 28, the United Club location in Terminal 2, Concourse F, across from Gate F8 will be closed for maintenance. It will reopen Tuesday, June 4. During this time, you can visit our other locations in Terminal 1 near Gates B6, B18 or C16. Space may be limited at these locations. We apologize for any inconvenience.
Jun 3, 2019, 3:01 pm
#81
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,155
Thanks that is not good news. Freestyle belongs everywhere...or at least self serve Coke machines.
B6 is the best of the ORD UC options. Polaris is on a different tier level altogether. Of course I would choose that over the UC.
Jun 20, 2019, 5:47 am
#83
Join Date: Apr 2003
Posts: 154
Question - I have a United Club pass that came with my credit card that expires in a couple weeks. I am flying Austrian Air out of Terminal 5 today. As Terminal 5 and Terminals 1/2 aren't connected, will they let me through security at Terminal 1 or 2 with a ticket that departs from Terminal 5 so I can go to the United Club?
Jun 20, 2019, 5:59 am
#84
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
Question - I have a United Club pass that came with my credit card that expires in a couple weeks. I am flying Austrian Air out of Terminal 5 today. As Terminal 5 and Terminals 1/2 aren't connected, will they let me through security at Terminal 1 or 2 with a ticket that departs from Terminal 5 so I can go to the United Club?
There may now be an airside shuttle connecting T3 & T5. Worth inquiring about. T1-T2-T3 are connected airside. Otherwise plan lots of time for usually chuck full security checkpoint at T5 with no TSA-Pre.
Jun 20, 2019, 6:06 am
#85
Join Date: Apr 2003
Posts: 154
Thanks for the great tips! Looks like if we go to T3 we can take a bus and avoid going through security at T5.
https://www.flychicago.com/ohare/myf...s/default.aspx
https://www.flychicago.com/ohare/myf...s/default.aspx
Jun 20, 2019, 6:13 am
#86
Join Date: Jun 2014
Programs: UA MM
Posts: 4,104
Thanks for the great tips! Looks like if we go to T3 we can take a bus and avoid going through security at T5.
https://www.flychicago.com/ohare/myf...s/default.aspx
https://www.flychicago.com/ohare/myf...s/default.aspx
Jun 20, 2019, 7:15 am
#87
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 946
The T1-T5 TTB started operating last week and does indeed pick up at B1. Pax will need passport and international BP in order to board. Service ends around 830 or 9pm.
Jun 23, 2019, 8:27 pm
#88
Join Date: Jun 2008
Posts: 2,202
Am I allowed to vent here...
At the UA F Club now. Dozens of flights delayed significantly due to weather. The UC is still quite busy, but it closes at 10 and she made it clear that it closes at 10. Been here since 8:30 or so...the small food bar closest to the escalators was being cleared when I came in. No refills at the larger food bar. Staff walking around cleaning up as if they are leaving at 10 also (just looks towards me while I am still comfortably ensconced in a chair).
I understand that there can not be unlimited hours, but for days like this, some extension of time should be considered.
At least Enterprise is holding an agent until I arrive to pickup my rental, even though arrival is after its closing time!
End of vent and back to your regularly scheduled program.
At the UA F Club now. Dozens of flights delayed significantly due to weather. The UC is still quite busy, but it closes at 10 and she made it clear that it closes at 10. Been here since 8:30 or so...the small food bar closest to the escalators was being cleared when I came in. No refills at the larger food bar. Staff walking around cleaning up as if they are leaving at 10 also (just looks towards me while I am still comfortably ensconced in a chair).
I understand that there can not be unlimited hours, but for days like this, some extension of time should be considered.
At least Enterprise is holding an agent until I arrive to pickup my rental, even though arrival is after its closing time!
End of vent and back to your regularly scheduled program.
Jun 23, 2019, 9:39 pm
#89
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217
Am I allowed to vent here...
At the UA F Club now. Dozens of flights delayed significantly due to weather. The UC is still quite busy, but it closes at 10 and she made it clear that it closes at 10. Been here since 8:30 or so...the small food bar closest to the escalators was being cleared when I came in. No refills at the larger food bar. Staff walking around cleaning up as if they are leaving at 10 also (just looks towards me while I am still comfortably ensconced in a chair).
I understand that there can not be unlimited hours, but for days like this, some extension of time should be considered.
At least Enterprise is holding an agent until I arrive to pickup my rental, even though arrival is after its closing time!
End of vent and back to your regularly scheduled program.
At the UA F Club now. Dozens of flights delayed significantly due to weather. The UC is still quite busy, but it closes at 10 and she made it clear that it closes at 10. Been here since 8:30 or so...the small food bar closest to the escalators was being cleared when I came in. No refills at the larger food bar. Staff walking around cleaning up as if they are leaving at 10 also (just looks towards me while I am still comfortably ensconced in a chair).
I understand that there can not be unlimited hours, but for days like this, some extension of time should be considered.
At least Enterprise is holding an agent until I arrive to pickup my rental, even though arrival is after its closing time!
End of vent and back to your regularly scheduled program.
Jun 24, 2019, 8:17 am
#90
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,052
I also remember many an evening in the RCC being held open late due to WX delays. Sadly, I think this is a thing of the past in general as opposed to being UA-specific.
I don't know how the contract for employees worked before (i.e. if they were UA employees or not) but the level of turnover I now see in staff intimates that the third party they use now is not exactly the best job out there for the front-line employees. I do remember RCC bartenders that I saw when I was a kid still being on 10-15-20 years later. Now I generally expect bartenders to turn over in 2-3 years tops at hubs like ORD.
I don't know how the contract for employees worked before (i.e. if they were UA employees or not) but the level of turnover I now see in staff intimates that the third party they use now is not exactly the best job out there for the front-line employees. I do remember RCC bartenders that I saw when I was a kid still being on 10-15-20 years later. Now I generally expect bartenders to turn over in 2-3 years tops at hubs like ORD.