Kacee

Stranded in an airport for six whole hours? The horror!

milepig

Not to mention waiting 5 hours for the bags. That's faster than any recovery time I've ever experienced, and I'd be praising SQ for this, not dinging them.

Sterndogg

When in doubt call MP back...could take multiple calls and agents but you might get lucky and receive the flight credit. Granted this is prior to the merger back in 2011 but flew on LX (ZRH-BOS) which was booked via a 3rd party travel agent and mapped into a non-mileage accruing class (K). Agent at MP was gracious enough to count the EQMs anyway after explaining the situation. It took three or four calls but worth the effort.

mid

I didn't have any awareness that their policy had changed. This was my first experience on SQ.

And to be honest with you, if my bags had arrived with me, if I had been placed in the seat upgrade that I paid for before they diverted me through LHR, if SQ had more people in FRA to rebook people instead of hand-writing tickets and making people stand on-line for four hours to get re-booked, I would probably be less angry. Disappointed, but less angry.

As it stands, the whole experience was sub-par. You don't get points for *almost* doing everything right. Even if you take away the fact they they flew an A380-800 from JFK with body-damage only to then decide that the plane was not flight-worthy for FRA-SIN, there were a lot of opportunities for them to handle this better.

All you 1K's/GS that are used to the airlines kissing your rear when the in-flight entertainment doesn't work would be well advised to keep your snickering comments to yourself. Those of us who by corporate policy MUST take the cheapest fare, in economy, for flights that take us to the other side of the world, don't enjoy traveling on the cheap. Your attitude reeks of "let them eat cake" entitlement.

For brevity's sake I didn't recount the entire episode and all the problems I encountered.

If you think I'm the kind of person who complains endlessly about poor travel experiences, I'd encourage you to fly 100,000 miles in my seat. Check your privilege.

davidviolin

I completed a trip on LH last week, in the receipt it says under "class" "Y". Still have not received credit for one of the flights. Trip completed 6 days ago. One of the flights were credited a day after, but the other not. Should I be concerned?

ballerinajz

Hi,

I am about to book a round trip on SQ . their website is showing " Economy (H) Flexi Saver outbound trip and Economy (W) Flexi Saver return trip" are under the "cabin class" column.

Is the "cabin class" same as the Purchased fare class (United term) ? or ticket class? i called Singapore Airlines and one agent said the "cabin class" and fare class are the same and all the economy seat will have a boarind pass "Y". I need to make sure the agent was correct.

I will get PQM if it is the Purchased fare class.

Thanks.

kluau88

Cabin class and purchase fare class are the same so you should get PQM at 100% if you credit to UA MP.

artvandalay

IMO, SQ is one of the best airlines in the world, particularly for their service. Based on your initial tragic experience, and the fact that you hardly ever complain "about poor travel experiences..." why would you fly them again?

emcampbe

SQ, IIRC, like most carriers, print Y in the boarding pass if you are sitting in the economy cabin. Doesn't matter the fare class.

As for earning miles, you'll have to check the new, post-March award charts with the fare class info you posted above, however, IME, anything in flexi saver (and flexi), their top two fare groups, earn 100% on UA, at least before March they did. In fact, believe that anything that earned 100% on SQ also did (again, before March), on UA (and other partners) and anything earning <100% on SQ earned 0 on UA.

martinsin

Correction - to most destinations in Asia Flexi Saver is H class and gives you 50% of flown miles on UA MP. Economy saver is Q class and gives you 0 miles on UA MP.

SQ fares are substantially higher than other carriers because of their perceived better quality. Absolute nonsense. You can get better food and a better variety on most budget carriers. You can get a lot more seat space for a lot less $ on most budget carriers. Even the timing / frequency is equivalent or better.
And then they are asking me to spend $100+ more to get 50% of flown miles. For what? An award ticket that has higher fuel surcharges than any budget airline fare ticket? They think we are all stupid.
Loyalty and mileage accrual are a thing of the past. There are better ways to spend your hard earned $, if you are still collecting miles you are wasting your (or someone else's) money.

milepig

I'd love some examples. What BUDGET airline has better food more legroom and higher frequency for less money on the same routes flown by SQ??

emcampbe

If you read my post which you responded to, I did mention that I was referring to pre-March 1 earnings, and to check the new table. In fact, H did earn 100% prior to then. It still earns 100% PQM, and yes, 50% RDM. I'm not sure what "most destinations in Asia" refer to, but my experience was ex-India, and the flights I took in flexi saver booked into W, not H. Q has never earned mileage, and is not part of flexi saver, IIRC, its usually the highest fare class I've seen for purchase that doesn't earn mileage.

I'm going to go with milepig - which budget airline is better than SQ? If better, you only mean cheaper, sure, there are lots. Anything else, I'm not sure. The differences are not worth it. I'd rather pay a bit more for a better experience and get the lounge access, etc. that makes the trip more comfortable for me than pay less, have to pay fees for everything including bags and a can of coke. I understand there are folks where the budget carriers work and make sense, and that's great for them. I personally don't see them as a very good value proposition.

GordonGordon

I'd love some examples. What BUDGET airline has better food more legroom and higher frequency for less money on the same routes flown by SQ?? x 2

UA_Flyer

I recently flew on SQ W fare, and received 50% RDM and 100% PQM in my UA account. This is consistent with the policy post March 1, 2015.

bmwe92fan

There really aren't any that any normal person would want to fly - in fact I have a hard time coming up with any Regional airline in that area I even feel safe on - which is why I pay - and others - more to fly on SQ and CX - I used to fly Garuda but all indonesian airlines scare me more now - and there are some decent carriers like dragon air - but I would never put them in the same league as SQ....