Abnormal MP Account Balances After 1/1/2013?
Jan 2, 2013, 8:00 pm
#32
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,341
My account currently shows about 19.7K more RDM than I should have. And "Show All Activity" shows about 40K more than that... but it's not internally consistent.
I tend to concur with previous posters' guess that the computer has incorrectly recalculated bonus miles from flights throughout 2012 using my current status. Since I was Plat (75% bonus) throughout 2012, flew about 100K miles, and am now 1K (100% bonus), the 20K difference is about right (some of my EQM are COS bonus and credit card spend).
If that explanation is true, then everyone who kept the same status throughout 2012 and now (i.e., perennial 1Ks) should see no change. Any data points contradicting that?
And, sadly... 100% odds that this gets fixed and the miles go away.
I'm crying inside... 
P.S. I did fly on 12/30, FWIW...
I tend to concur with previous posters' guess that the computer has incorrectly recalculated bonus miles from flights throughout 2012 using my current status. Since I was Plat (75% bonus) throughout 2012, flew about 100K miles, and am now 1K (100% bonus), the 20K difference is about right (some of my EQM are COS bonus and credit card spend).
If that explanation is true, then everyone who kept the same status throughout 2012 and now (i.e., perennial 1Ks) should see no change. Any data points contradicting that?
And, sadly... 100% odds that this gets fixed and the miles go away.
I'm crying inside... P.S. I did fly on 12/30, FWIW...
Jan 3, 2013, 8:39 am
#36
Join Date: Jan 2003
Location: Portland, OR
Posts: 290
I tend to concur with previous posters' guess that the computer has incorrectly recalculated bonus miles from flights throughout 2012 using my current status. Since I was Plat (75% bonus) throughout 2012, flew about 100K miles, and am now 1K (100% bonus), the 20K difference is about right (some of my EQM are COS bonus and credit card spend).
EDIT: also, everything before 3/3 is listed as a positive and negative number, effectively negating them out? (separate line items)
Last edited by jonk; Jan 3, 2013 at 8:52 am
Jan 3, 2013, 11:02 am
#38
Join Date: Jan 2012
Location: Tampa, Florida
Programs: UA 1K, AA EXP, Starwood Plat, HHonors Diamond, Hyatt Diamond, Avis PC, Hertz PC
Posts: 19
30K extra miles for me as well. I remember United running a promotion a while back where you could earn up to 30K miles for flying so many times in a given time period. I'm wondering if these extra miles could be a result of that promo. I remember them crediting my account before and then taking the miles back because they credited them too soon. Any one else remember this?
It was called "Map my Dreams" and it ran back in July. Although it seems like they would have already credited my account with this miles by now...
Email I received from United this summer:
"We will update the "Map Your Dreams" mileage bonuses
Dear Chad Z___,
We routinely audit our flight offers to ensure they are accurately crediting bonus award miles. During a recent audit we discovered that our system had started to award bonuses for the "Map Your Dreams" offer prematurely and, in some cases, incorrectly.
To ensure that we credit accounts accurately, we removed the bonus miles that had been awarded so far. When the offer ends on July 15, 2012, we will validate all participating member accounts and award the correct number of miles by July 28, 2012. Please note that the final number of bonus miles credited to your account may be different from the number we removed. Also, only tickets purchased on or after April 15, 2012, are eligible for the offer. See full terms and conditions.
This update will not affect your base flight miles, Premier Qualifying Miles or Premier Qualifying Segments.
We apologize for this system error and any inconvenience it may cause. "
It was called "Map my Dreams" and it ran back in July. Although it seems like they would have already credited my account with this miles by now...
Email I received from United this summer:
"We will update the "Map Your Dreams" mileage bonuses
Dear Chad Z___,
We routinely audit our flight offers to ensure they are accurately crediting bonus award miles. During a recent audit we discovered that our system had started to award bonuses for the "Map Your Dreams" offer prematurely and, in some cases, incorrectly.
To ensure that we credit accounts accurately, we removed the bonus miles that had been awarded so far. When the offer ends on July 15, 2012, we will validate all participating member accounts and award the correct number of miles by July 28, 2012. Please note that the final number of bonus miles credited to your account may be different from the number we removed. Also, only tickets purchased on or after April 15, 2012, are eligible for the offer. See full terms and conditions.
This update will not affect your base flight miles, Premier Qualifying Miles or Premier Qualifying Segments.
We apologize for this system error and any inconvenience it may cause. "
Last edited by hangingchad; Jan 3, 2013 at 11:08 am
Jan 3, 2013, 1:06 pm
#39
Suspended
Join Date: Jun 2012
Programs: UA PP, AA, DL, BA, CX, SPG, HHonors
Posts: 2,002
30K extra miles for me as well. I remember United running a promotion a while back where you could earn up to 30K miles for flying so many times in a given time period. I'm wondering if these extra miles could be a result of that promo. I remember them crediting my account before and then taking the miles back because they credited them too soon. Any one else remember this?
It was called "Map my Dreams" and it ran back in July. Although it seems like they would have already credited my account with this miles by now...
It was called "Map my Dreams" and it ran back in July. Although it seems like they would have already credited my account with this miles by now...
Did your status increase between 2012 and 2013 ?
Jan 3, 2013, 8:33 pm
#40
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Posting error
Hi Everyone,
As some of you have noticed, and have assumed correctly, a glitch in our system ended up awarding some members bonus award miles that were not expected or earned. Specifically, the extra miles were incorrectly credited to members who earned a higher Premier status in the last part of 2012. In these instances, we applied the higher Premier bonus miles percentage for all flights in 2012, instead of applying it to just the flights that were taken after the higher status was reached. We’re working to correct this and we expect to complete the recalculations by early next week. As always, thanks for the feedback.
Shannon
As some of you have noticed, and have assumed correctly, a glitch in our system ended up awarding some members bonus award miles that were not expected or earned. Specifically, the extra miles were incorrectly credited to members who earned a higher Premier status in the last part of 2012. In these instances, we applied the higher Premier bonus miles percentage for all flights in 2012, instead of applying it to just the flights that were taken after the higher status was reached. We’re working to correct this and we expect to complete the recalculations by early next week. As always, thanks for the feedback.
Shannon
Jan 3, 2013, 10:09 pm
#42
Join Date: Jan 2003
Location: Portland, OR
Posts: 290