Changes to O/ON coming Feb. 1, 2013
#106
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,990
I think this change will be slightly positive for people who never book F rewards and often book C or Y rewards. Any GM/Silver/Gold that books an F seat:
1. Will have less miles available to them for other reward bookings.
2. Will NOT be sitting in a C or Y seat.
Personally, I wouldn't spend the extra miles on F in almost all cases.
1. Will have less miles available to them for other reward bookings.
2. Will NOT be sitting in a C or Y seat.
Personally, I wouldn't spend the extra miles on F in almost all cases.
#107
Join Date: Jun 2005
Posts: 4,645
... 1. Good availability of GF saver fares is one of the main perks of MP and one of the reasons many FF continue to stick with UA.
...
I'm beginning think UA management is really stupid. You would have thought that they would have learned after the screw ups back in March, but no.... they still think so poorly of the intelligence of their best "loyal" customers that they believe they can deprecate the MP program benefits with no ill effect on our willingness to continue to fly and spend money with UA.
...
I spent $100k on UA last year after turning down the AA status match offer, but to be honest, but there is a limit to my patience.
...
I'm beginning think UA management is really stupid. You would have thought that they would have learned after the screw ups back in March, but no.... they still think so poorly of the intelligence of their best "loyal" customers that they believe they can deprecate the MP program benefits with no ill effect on our willingness to continue to fly and spend money with UA.
...
I spent $100k on UA last year after turning down the AA status match offer, but to be honest, but there is a limit to my patience.
There is only one thing left after UA was replaced with CO that I felt was a benefit: easy and generous access to saver awards at fair prices. In fact, I recently had to get home quickly from DEL, and I was able to get F space on UA from NRT-SFO on a few hours notice. It was the one and only moment in the last year when I felt a sense of happiness in dealing with UA. There is not one single interaction, out of hundreds of hours on the phone, on email, on the web site, and in airport/aircraft situations, when I felt anything other than disappointment from what's left of this company - except that single moment when I pressed a button, booked F at a fair price, and got home quickly. Now, it seems even that is gone.
Last edited by iluv2fly; Jan 3, 2013 at 9:09 pm Reason: merge
#108
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,990
Totally agree.
There is only one thing left after UA was replaced with CO that I felt was a benefit: easy and generous access to saver awards at fair prices. In fact, I recently had to get home quickly from DEL, and I was able to get F space on UA from NRT-SFO on a few hours notice. It was the one and only moment in the last year when I felt a sense of happiness in dealing with UA. There is not one single interaction, out of hundreds of hours on the phone, on email, on the web site, and in airport/aircraft situations, when I felt anything other than disappointment from what's left of this company - except that single moment when I pressed a button, booked F at a fair price, and got home quickly. Now, it seems even that is gone.
There is only one thing left after UA was replaced with CO that I felt was a benefit: easy and generous access to saver awards at fair prices. In fact, I recently had to get home quickly from DEL, and I was able to get F space on UA from NRT-SFO on a few hours notice. It was the one and only moment in the last year when I felt a sense of happiness in dealing with UA. There is not one single interaction, out of hundreds of hours on the phone, on email, on the web site, and in airport/aircraft situations, when I felt anything other than disappointment from what's left of this company - except that single moment when I pressed a button, booked F at a fair price, and got home quickly. Now, it seems even that is gone.
#109
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
However this new O / ON rule is not all bad. Lets face it. UA is a business and if it helps them maximize profits more power to them. I' use GPU's to get from NRT-SFO-JFK a few times a year and count on O class to be avail. If I'm gonna buy business and not get upgraded to first I'm better off either buying business on SQ or even just buying first. But it won't be on UA. I'm sure I'm not alone. From a business stand point it does make more sense to have more pax in first that upgraded from biz then those on award seats. That said its only a smart move if UA still has at least a few O award seats avail in keeping with the "spirit" of the airline THST says it has the best award availability. It seems most FTers use awards in F on foreign airlines anyway so I doubt this will really hurt anyone here.
#110
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
For me I do a lot of discretionary travel on O/ON so if there is reduced availability, it means I travel less on UA (not the end of the world but a little inconvenient) and I spend less on UA. I've got a couple million SQ KF miles so I'll probably end up flying quite a lot more on SQ especially since they now offer saver awards for suites.
#111
Join Date: Dec 2011
Location: NYC
Posts: 1,393
For me I do a lot of discretionary travel on O/ON so if there is reduced availability, it means I travel less on UA (not the end of the world but a little inconvenient) and I spend less on UA. I've got a couple million SQ KF miles so I'll probably end up flying quite a lot more on SQ especially since they now offer saver awards for suites.
#112
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
The whole R / RN thing is a joke. I have NEVER seen a seat avail in RN unless it was avail in R as well.
However this new O / ON rule is not all bad. Lets face it. UA is a business and if it helps them maximize profits more power to them. I' use GPU's to get from NRT-SFO-JFK a few times a year and count on O class to be avail. If I'm gonna buy business and not get upgraded to first I'm better off either buying business on SQ or even just buying first. But it won't be on UA. I'm sure I'm not alone. From a business stand point it does make more sense to have more pax in first that upgraded from biz then those on award seats. That said its only a smart move if UA still has at least a few O award seats avail in keeping with the "spirit" of the airline THST says it has the best award availability. It seems most FTers use awards in F on foreign airlines anyway so I doubt this will really hurt anyone here.
However this new O / ON rule is not all bad. Lets face it. UA is a business and if it helps them maximize profits more power to them. I' use GPU's to get from NRT-SFO-JFK a few times a year and count on O class to be avail. If I'm gonna buy business and not get upgraded to first I'm better off either buying business on SQ or even just buying first. But it won't be on UA. I'm sure I'm not alone. From a business stand point it does make more sense to have more pax in first that upgraded from biz then those on award seats. That said its only a smart move if UA still has at least a few O award seats avail in keeping with the "spirit" of the airline THST says it has the best award availability. It seems most FTers use awards in F on foreign airlines anyway so I doubt this will really hurt anyone here.
2) If you are paying for business and your options on United to UG to first are decreasing then it makes ever more sense to book the carrier with the best business product. That will not be United most of the time.
3) Even when the option to UG on United from J to F was at its peak there were numerous other reasons that high yield pax were willing to fly United's usually inferior international product. Nowadays United has the inferior product and very few incentives for high yield pax to concentrate bookings on United flights.
#113
Join Date: Jun 2005
Posts: 4,645
In the long run, there will be less and less F.
Not sure if we really have priority in C?
My experience, oddly, has been that F saver is much more readily available than C saver. Now that is no longer true, it means that saver space is simply harder to find in any premium cabin.
Not sure if we really have priority in C?
My experience, oddly, has been that F saver is much more readily available than C saver. Now that is no longer true, it means that saver space is simply harder to find in any premium cabin.
#114
Join Date: Oct 2005
Programs: UA1K, BA GLD
Posts: 227
For me this is a change I actually like. Thanks United, i think this is the right move.
For those who are not bound by government restrictions and with the quality of service the only reason to chose United over a *A partner (or in fact any foreign airline) is an access to upgrades, am I wrong?
As somebody who usually buys discounted C on intl flights there are two cases when I choose to fly UA: either I upgrade to F (usually a better option on overnight flights compared with competition, though I still choose competition C for daytime flights) or I travel with a companion who buys a Y ticket and I can upgrade them to C to travel together. The latter case is a rarity.
When UA eliminated dedicated upgrade bucket for C->F upgrades it became almost impossible to confirm upgrade in advance. More over since UA never opens award space on heavily booked flights it meant that upgrade is only available when non-upgradable Z class is also available. With a Z class ticket I fly anything but United. The result: I flew just one UA long-haul segment since August. It looks like now UA might get more of my business. Good for both of us.
For those who are not bound by government restrictions and with the quality of service the only reason to chose United over a *A partner (or in fact any foreign airline) is an access to upgrades, am I wrong?
As somebody who usually buys discounted C on intl flights there are two cases when I choose to fly UA: either I upgrade to F (usually a better option on overnight flights compared with competition, though I still choose competition C for daytime flights) or I travel with a companion who buys a Y ticket and I can upgrade them to C to travel together. The latter case is a rarity.
When UA eliminated dedicated upgrade bucket for C->F upgrades it became almost impossible to confirm upgrade in advance. More over since UA never opens award space on heavily booked flights it meant that upgrade is only available when non-upgradable Z class is also available. With a Z class ticket I fly anything but United. The result: I flew just one UA long-haul segment since August. It looks like now UA might get more of my business. Good for both of us.
#115
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
At least as far as I have observed, It's very rare that a non-Z C pax can't get upgraded into GF. Maybe not in advance, but certainly at check-in or the gate. As long as the probability is almost certain, who cares whether it happens at the gate or in advance.
Also, while the UG list for F often appears quite long, it is mostly non-revs who are prioritized below anyone trying to use miles or an instrument.
Also, while the UG list for F often appears quite long, it is mostly non-revs who are prioritized below anyone trying to use miles or an instrument.
#116
Join Date: Feb 2011
Location: SFO
Programs: UA 1K
Posts: 106
I understand why they're doing it though. UA would like to have as many seats in F supported by some type of underlying revenue rather than purely by miles. The folks with mountains of miles to burn, no matter how obtained, can now just fight it out or buy Standard awards, seems to be part of the message. (At least UA allows Standard awards on partners, if one is so inclined.)
In 10 years we might see it go back the other way once again. And in the nearer term, maybe you will see F and J products improve inline with higher revenue from them.
#117
Join Date: Mar 2002
Location: SEA, WAS, PEK
Programs: UA 3K UGS 3MM
Posts: 2,176
^
#118
Join Date: Apr 2010
Location: IAH
Programs: UA/CO-GS/PPlat,AA-Gold,SPG-Plat,Hilton-Diamond,Marriott-Plat,Hertz-Pres_Circe
Posts: 824
#119
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
ON was also screwing up inventory from another perspective. On some flights, UA undersells the F cabin in order to oversell the J cabin. On such flights, UA cannot publish ON because of the risk that the ON space would get taken by an award traveler thereby adding to the overall load of the flight. Before, UA could publish NF on such flights.
#120
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,847
ON was also screwing up inventory from another perspective. On some flights, UA undersells the F cabin in order to oversell the J cabin. On such flights, UA cannot publish ON because of the risk that the ON space would get taken by an award traveler thereby adding to the overall load of the flight. Before, UA could publish NF on such flights.