Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Feb 21, 2019, 10:03 pm
#1966
Join Date: Dec 2010
Posts: 2,652
Oh, I see what's going on. I don't click "Calendar Shop" -- instead I do a normal search and then manipulate the 7-day calendar into the month calendar. I can replicate your results -- if the result of the asynchronous query to update the award calendar returns no results, it seems like the error handling displays an error ("we could not find any seats") but does not update the calendar to be blank. I would recommend searching the other way, although technically the error would indicate there is zero award availability in either month on the nonstop route.
And thank you both for your patience. That's a much easier search. Still surprised there isn't a single economy award on 3 routes form now until EOC. Which makes me wonder if there is a bug/block going on.
Feb 22, 2019, 9:55 am
#1967
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
You should try LHR-CHC ! I went through that website nonsense but gave up and paid in the end.
Feb 22, 2019, 12:28 pm
#1968
Formerly UA Beta Insider
Company Representative, United Airlines
Company Representative, United Airlines
Join Date: Feb 2015
Location: Chicago, IL
Programs: United MileagePlus
Posts: 44
The issue with ANA award availability has been resolved. You should be able to once again book those on United.com or in the mobile app.
Doug
Doug
Mar 12, 2019, 6:58 am
#1969
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,998
Can't Load UA's Page With Safari
Firefox works fine. Anyone else having this problem? It's been going on for about a week.
Mar 12, 2019, 8:29 pm
#1970
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
I use use safari and hasn’t been a problem for me to access the site or login. I haven’t completed a booking, but did purchase a farelock on Friday night, and did view my itineraries, etc. in the last couple of days.
Try clearing your cookies?
Mar 12, 2019, 8:33 pm
#1971
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Mar 13, 2019, 11:37 am
#1972
Join Date: Dec 2015
Programs: UA 1K
Posts: 90
Sent this to web support yesterday.
The main web page no longer shows My Trips after logging in. (And provided them the confirmation number).
Their response was:
Thank you for contacting United.com Web Support.
Please accept our apologies for the delay in this response.
We apologize for the inconvenience this may have caused you.
I have accessed and reviewed your MileagePlus account. I show your reservation, confirmation number xxxxx, in your MileagePlus account, under the current tab.
May we suggest trying to access your account via a different web browser to see if this resolves the issue.
What tab are they referring to?
I know how to get to it through Reservations, ......
I sent back a screenshot showing them my current reservations are not showinh in My Trips. No response.
This was in Chrome. I also tried IE with same result.
The main web page no longer shows My Trips after logging in. (And provided them the confirmation number).
Their response was:
Thank you for contacting United.com Web Support.
Please accept our apologies for the delay in this response.
We apologize for the inconvenience this may have caused you.
I have accessed and reviewed your MileagePlus account. I show your reservation, confirmation number xxxxx, in your MileagePlus account, under the current tab.
May we suggest trying to access your account via a different web browser to see if this resolves the issue.
What tab are they referring to?
I know how to get to it through Reservations, ......
I sent back a screenshot showing them my current reservations are not showinh in My Trips. No response.
This was in Chrome. I also tried IE with same result.
Last edited by roxie; Mar 13, 2019 at 11:46 am
Mar 13, 2019, 11:48 am
#1973
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
Sadly it may well be the clear history, cookies, cache. rubbish in the yard, Belgians in the Congo, trick. rather tedious.
Mar 14, 2019, 5:00 am
#1974
Join Date: Aug 2010
Location: JAX
Programs: United Lifetime 1K, Global Service, Marriott LTTE, Hyatt GLobalist, AA MM,Hertz PC, Global Entry
Posts: 110
Web Site
Anyone else having trouble with the web site today?
Cant get into reservations to see receipts.
Cant get into reservations to see receipts.
Mar 14, 2019, 5:04 am
#1975
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
Looks like someone else (at the very least) has similar issues: Consolidated: Is united.com or parts of it down? And other UA website issues
(it's working fine here with Firefox)
(it's working fine here with Firefox)
Mar 14, 2019, 5:06 am
#1976
Join Date: Dec 2014
Location: Haze gray and underway
Programs: UA 1K 2MM, HH Diamond, Marriott 'clink clink' Titanium
Posts: 1,784
No website problems here.
App issues at peak times are something else.
App issues at peak times are something else.
Mar 14, 2019, 5:15 am
#1977
Join Date: Aug 2010
Location: JAX
Programs: United Lifetime 1K, Global Service, Marriott LTTE, Hyatt GLobalist, AA MM,Hertz PC, Global Entry
Posts: 110
Thanks, will keep trying
Mar 15, 2019, 12:17 am
#1978
Join Date: Jun 2018
Posts: 376
Sent this to web support yesterday.
The main web page no longer shows My Trips after logging in. (And provided them the confirmation number).
...
I sent back a screenshot showing them my current reservations are not showinh in My Trips. No response.
This was in Chrome. I also tried IE with same result.
The main web page no longer shows My Trips after logging in. (And provided them the confirmation number).
...
I sent back a screenshot showing them my current reservations are not showinh in My Trips. No response.
This was in Chrome. I also tried IE with same result.
The TripPlan functionality that I complained about several months ago in this thread is still broken, although there has now been some 'progress'; instead of sending you to the top of the United website, it now sends you to an 'error' page.
Rather strangely, I have discovered that when I login under my partner's account on the same computer, his reservations show up on the front page. So perhaps it is some glitch affecting certain accounts?
Last edited by under2100; Mar 15, 2019 at 12:28 am
Mar 15, 2019, 1:08 am
#1979
Join Date: Jun 2018
Posts: 376
Also, I just noticed that on the 'My Account' page, https://www.united.com/en/us/account , if I scroll to the bottom, all my upcoming trips are missing, so I think it's a United website issue, not my computer
My trips missing
My trips missing
Mar 15, 2019, 2:30 am
#1980
Join Date: Mar 2016
Posts: 41
My partner , who is hopefully flying from Heathrow this morning, reports the Check-in system is down at the airport. He says the queue is moving but slowly now at 8:45 GMT.
Last edited by BSAChris; Mar 15, 2019 at 2:45 am