Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
#1951
Join Date: Dec 2010
Posts: 2,652
Trying to search calendar award availability and have been told by the .com support desk, non-stop partner awards can not be searched. What?
Checking " Show only nonstop flight availability " brings up the following message instantly:
What am I supposed to do? Run 100 EF alerts?
For clarification, this is for NZ space AKL-IAH/SFO/ORD
Checking " Show only nonstop flight availability " brings up the following message instantly:
We are unable to process your request. Please see the message below for details.
- We were not able to find any available seats meeting your requirements.
What am I supposed to do? Run 100 EF alerts?
For clarification, this is for NZ space AKL-IAH/SFO/ORD
#1952
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,413
I am able to use the calendar for search for NZ space... if there is nothing to route below the calendar you will see that message but the calendar still works (at least for me). What date and class are you looking for? NZ I space is very rare.
#1954
Join Date: Dec 2010
Posts: 2,652
It's a unicorn award, I already know that but just to know that the calendar works, I'm looking for any Y or J until EOC on any of those 3 routes. It appears impossible to navigate that without clicking on every single day.
#1955
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Join Date: Nov 2014
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I have no problem using the 30-day award calendar on those routes, although I do not see any X or I space based on my cursory search -- only UA metal options on the days that AKL-SFO operates.
#1956
Join Date: Dec 2010
Posts: 2,652
if you try a route UA metal doesn't operate, you will get an error when you click nonstop. Unless NZ is blocking space from UA again, or UA won't book it like other partners currently.
#1957
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I guess what I'm saying is that I am able to use the calendar to search e.g. AKL-ORD; I just don't find any award inventory. I know that NZ I space is extremely rare so it's absolutely plausible that there is none, and IIRC that is likely for X also.
#1958
A FlyerTalk Posting Legend
Join Date: Apr 2013
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Yes, while it may be difficult to tell the difference between "no inventory available" and "inventory blocked," they are conceptually different even though the end result is the same.
#1959
Join Date: Dec 2010
Posts: 2,652
Unless you are taking the "error" for granted to supersede looking at the calendar.
#1960
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Join Date: Nov 2014
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This is what I see. I can click the arrows on the calendar and it will load a new date range. It does not show any award availability, but I believe it is accurately indicating that UA does not see I space on NZ AKL-ORD (although as Kacee says you can't tell whether that's legitimate or a bug). Checking "with stops" gives me options on days where UA operates AKL-SFO, since I can fly that in JN.
#1961
Join Date: Dec 2010
Posts: 2,652
Well now I know why you think I'm crazy. This is what I see and all the results are false positives.
You must have a different search path than I do because I can't replicate your result. I'm going in from the home page. Advanced search doesn't get your result either.
(No I'm not looking for business in April, just trying to get to your result page)
You must have a different search path than I do because I can't replicate your result. I'm going in from the home page. Advanced search doesn't get your result either.
(No I'm not looking for business in April, just trying to get to your result page)
#1962
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Join Date: Apr 2013
Location: PHX
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It looks like perhaps you're still accessing an older version of the website search tool. My search result matches findark's. The most obvious difference is yours has a dialog box for "nonstop" flights; mine has one for "with stops."
#1963
Join Date: Dec 2010
Posts: 2,652
Every search result format is the same which is why I called UA .com support which was no help.
#1964
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Join Date: Apr 2013
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#1965
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
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Posts: 14,413
Well now I know why you think I'm crazy. This is what I see and all the results are false positives.
You must have a different search path than I do because I can't replicate your result. I'm going in from the home page. Advanced search doesn't get your result either.
(No I'm not looking for business in April, just trying to get to your result page)
You must have a different search path than I do because I can't replicate your result. I'm going in from the home page. Advanced search doesn't get your result either.
(No I'm not looking for business in April, just trying to get to your result page)