Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Jan 28, 2019, 10:06 pm
#1936
Join Date: Mar 2018
Programs: United GS, Bonvoy Ambassador, Hertz PC
Posts: 33
After I click upgrade flights, there are two options: buy up or Miles; clicking the latter, I get the RPU or GPU options. However, the “continue” button is hidden. There is no way that I can complete this task. The other problem on the bottom of the picture is that some flights should be upgradable with RPU, such as HKG-GUM, but shown to be un-upgradable. Any similar recent experience? Thanks.
I'm having a similar issue with an itinerary I booked today. Did it eventually work for you?
Feb 12, 2019, 6:26 pm
#1937
Join Date: Mar 2000
Location: Napa Valley, IAH, SAN, and SMF.
Programs: UA Premier 1K
Posts: 204
Is there a bug on United.com?
I just went to book some flights for myself and spouse. After I chose the flights and went to identify who's flying, the drop-down box was blank. No one was listed as travelers I could choose from. So, I checked my profile, and yes, everyone is still there -- just not appearing as possible travelers when booking a flight. Is this happening to anyone else?
Feb 12, 2019, 6:34 pm
#1938
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Had you recently logged in with your passport? Often you appear to be logged in, but it's timed you out, and then all bets are off as to operability.
You could certainly call this a bug, but it's a broader one than your envisioning.
You could certainly call this a bug, but it's a broader one than your envisioning.
Feb 12, 2019, 6:36 pm
#1939
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
actually, there are many upon many!
David
David
Feb 12, 2019, 6:43 pm
#1941
Join Date: Apr 2007
Location: MFR
Programs: Alaska MVP, Hyatt Globalist
Posts: 714
To paraphrase an old baseball joke:
They found a website in their bug.
They found a website in their bug.
Feb 12, 2019, 7:55 pm
#1942
Join Date: Mar 2000
Location: Napa Valley, IAH, SAN, and SMF.
Programs: UA Premier 1K
Posts: 204
I had logged in w/ my Mileage Plus credentials about 2 minutes before, so I don’t think that was the issue. I’ll watch this thread to see if anyone else has the problem.
Feb 12, 2019, 8:15 pm
#1943
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,852
SOP for weird united.com issue -- log out, close all browser windows, clear all united.com cookies and try again -- resolves 95+% (guesstimate) of the issues.
Feb 12, 2019, 11:17 pm
#1944
Join Date: Dec 2007
Posts: 843
Just noticed with trips today, flight status is not updating instantaneously like it used to. I’m on my way home, and the flight I just got off of (off of which I just got?), UA1258, is still showing as “in flight.” Previously, as soon as I turned my cell phone on (while still taxiing off the runway), the status would say “landed” and it would change to “arrived” within a minute (at most) of arriving at the gate.
Feb 13, 2019, 8:35 pm
#1945
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,998
"Learn More" Upgrade Tab Won't Work
I just went back in my account after a couple of weeks of not looking and I can't get the button to take me to upgrade options. Instead, it takes me to the old website version of my itinerary where there is no upgrade option.
Last edited by zombietooth; Feb 13, 2019 at 8:44 pm
Feb 18, 2019, 10:02 am
#1946
Formerly UA Beta Insider
Company Representative, United Airlines
Company Representative, United Airlines
Join Date: Feb 2015
Location: Chicago, IL
Programs: United MileagePlus
Posts: 44
I just wanted folks to be aware, if you experience this problem:
Customers who are trying to change flights or make changes on current itineraries on both united.com and the mobile app are experiencing search errors. IT is working to fix the issue.
Customers who are trying to change flights or make changes on current itineraries on both united.com and the mobile app are experiencing search errors. IT is working to fix the issue.
Feb 18, 2019, 11:28 am
#1947
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Are you able to provide any updates on the inability to book Thai, TAP, and Singapore flights using United Award miles?
This is a major problem for travel to key areas not served by United...
It has been a month now...
https://www.flyertalk.com/forum/unit...sq-gone-5.html
Feb 18, 2019, 2:36 pm
#1948
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
EDIT: Nevermind -- back up and running now...
Likely just me, but I can't get united.com to load at all at the moment. Other websites are loading without any issues...
Likely just me, but I can't get united.com to load at all at the moment. Other websites are loading without any issues...
Feb 20, 2019, 11:02 am
#1949
Formerly UA Beta Insider
Company Representative, United Airlines
Company Representative, United Airlines
Join Date: Feb 2015
Location: Chicago, IL
Programs: United MileagePlus
Posts: 44
Just wanted to share that we have become aware of some issues with errors when trying to book award travel on All Nippon Airways (NH) using United.com or the mobile app. NH and UA are working to resolve the issue. In the interim, if you experience the error, please call in to book, as agents are able to book over the phone.
Doug
UA Digital Insider
Doug
UA Digital Insider
Feb 20, 2019, 12:38 pm
#1950
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,454
Just wanted to share that we have become aware of some issues with errors when trying to book award travel on All Nippon Airways (NH) using United.com or the mobile app. NH and UA are working to resolve the issue. In the interim, if you experience the error, please call in to book, as agents are able to book over the phone.
Doug
UA Digital Insider
Doug
UA Digital Insider
But perhaps you could clarify that UA is now blocking NH inventory from the website and app. And the phone agents cannot see NH inventory either. So it is only possible to check availability by searching in another program, such as Aeroplan.
Also, the phone agents have to call the help desk in order to actually ticket on NH.