Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Nov 10, 2018, 1:43 pm
#1876
Join Date: May 2010
Location: SFO
Programs: UA MM, Marriott LT Plat
Posts: 264
Anybody else having issues with reservations? When looking for either a one way EWR-SFO or RT SFO-EWR for next week the system returns an error message:
Another data point: When I type in "sfo" the usual "full location" pops up and I click it in. When I type in "ewr" or "EWR" the system does not seem to recognize it. I have to type in "new york" and then the full location pops up for me to click.
Weird.
The app has no problems with it...
We are unable to process your request. Please see the message below for details.
- No flight schedule could be retrieved using your search criteria. Please use the form below to start a new search.
Another data point: When I type in "sfo" the usual "full location" pops up and I click it in. When I type in "ewr" or "EWR" the system does not seem to recognize it. I have to type in "new york" and then the full location pops up for me to click.
Weird.
The app has no problems with it...
Nov 10, 2018, 5:09 pm
#1877
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,427
Then an hour later it all of sudden recognizes that yes, SFO really is an airport in San Francisco.
Nov 10, 2018, 7:00 pm
#1878
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,451
Anybody else having issues with reservations? When looking for either a one way EWR-SFO or RT SFO-EWR for next week the system returns an error message:We are unable to process your request. Please see the message below for details.
Another data point: When I type in "sfo" the usual "full location" pops up and I click it in. When I type in "ewr" or "EWR" the system does not seem to recognize it. I have to type in "new york" and then the full location pops up for me to click.
Weird.
The app has no problems with it...
- No flight schedule could be retrieved using your search criteria. Please use the form below to start a new search.
Another data point: When I type in "sfo" the usual "full location" pops up and I click it in. When I type in "ewr" or "EWR" the system does not seem to recognize it. I have to type in "new york" and then the full location pops up for me to click.
Weird.
The app has no problems with it...
Nov 13, 2018, 10:45 am
#1879
Join Date: May 2010
Location: SFO
Programs: UA MM, Marriott LT Plat
Posts: 264
Hi fumje-
I tried both the new home page quick search and the advanced search. Several times.
In the FWIW category... It's working today.
I tried both the new home page quick search and the advanced search. Several times.
In the FWIW category... It's working today.
Nov 30, 2018, 8:17 am
#1880
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,318
Seat Assignements missing on website but shown on APP
My itinerary of four flights. 3 out of 4 flights were missing seat assignments although I had reserved seats at ticketing.
APP shows all seat assignments for all 4 flights.
My assigned seats are shown as occupied on the website
I don't want to lose my seat assignments. Anyone experienced the same issue?
APP shows all seat assignments for all 4 flights.
My assigned seats are shown as occupied on the website
I don't want to lose my seat assignments. Anyone experienced the same issue?
Nov 30, 2018, 12:12 pm
#1881
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,394
I've had brief website glitches to this effect.. if your seat still shows as assigned through all reasonable channels, and at least one channel shows you in that seat, I would not worry about it. Are you able to re-assign yourself the correct seat on the website?
Nov 30, 2018, 4:57 pm
#1882
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
My itinerary of four flights. 3 out of 4 flights were missing seat assignments although I had reserved seats at ticketing.
APP shows all seat assignments for all 4 flights.
My assigned seats are shown as occupied on the website
I don't want to lose my seat assignments. Anyone experienced the same issue?
APP shows all seat assignments for all 4 flights.
My assigned seats are shown as occupied on the website
I don't want to lose my seat assignments. Anyone experienced the same issue?
Dec 2, 2018, 11:16 am
#1883
Join Date: Aug 2018
Location: STL
Programs: UA Plat
Posts: 72
Trying to log into the site today and all I get is the wheel of death spiral. Been going on all morning. Anyone else having any luck getting logged in via the website? App seems fine, I just prefer the website when I need to research flights.
Dec 2, 2018, 12:55 pm
#1884
Join Date: Feb 2011
Location: SCE, GRU
Programs: UA MP Premier Gold (Life), Hyatt Explorer, Various other hotel FS pgms
Posts: 195
I am also having issues late morning and into the mid-afternoon EST. White screens instead of the home page using Chrome; waiting and waiting to load flight info using IE. I only want to change a flight in early January, so not an urgent matter, yet. It is frustrating.
Dec 2, 2018, 6:43 pm
#1885
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,108
Can't get upgrades to apply online right now. Had to call in for one on a mixed ticket (Y outbound, J return), and the agent took care of it.
Now trying another which is Y both ways, and .bomb still just bombs out with "Error" and suggests I call. Trying to use RPUs...
Now trying another which is Y both ways, and .bomb still just bombs out with "Error" and suggests I call. Trying to use RPUs...
Dec 3, 2018, 12:52 pm
#1886
Join Date: Mar 2014
Programs: 1K
Posts: 220
Stopped working on Safari - just won't load.
Can't select seats online, but can on app
Have never successfully done a SDC on website
Applying RPU/GPU on website has never worked
Have to reload page to login, or else it just says "loading" (see image)
Autofill login icon (down arrow) impossible to see on Safari
... just ranting in case .bomb people are watching this thread.
Can't select seats online, but can on app
Have never successfully done a SDC on website
Applying RPU/GPU on website has never worked
Have to reload page to login, or else it just says "loading" (see image)
Autofill login icon (down arrow) impossible to see on Safari
... just ranting in case .bomb people are watching this thread.
Dec 3, 2018, 1:17 pm
#1887
Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,071
Dec 3, 2018, 3:40 pm
#1888
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,108
This one is annoying and happens to me all the time in Chrome and Firefox... I have to refresh the page every single time, or it just sits on "loading..." and never offers the sign in button. At least the fix is just to refresh, vs. the really annoying "clear all your UA cookies & re-enter your security questions" bug to be able to log in.
Dec 4, 2018, 4:26 pm
#1889
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,615
Help.... I think I brought UA's flight search engine down.
All of a sudden, I can't see any flights....no mileage award flights, no revenue flights. It doesn't matter if I'm signed it or not, Nada. I tried using Chrome instead of Safari. I deleted cookies, I tried with the app on my iPhone.. I've tried a bunch of common destinations like EWR-SFO, and EWR-LHR. I've tried a variety of dates. I was doing a lot of search for various award combinations...I must of overloaded UA's servers,...
I get the following message
I get the following message
We are unable to process your request. Please see the message below for details.
- We were not able to find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada; elsewhere contact your local United Reservations Office.