Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
#1831
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,067
When I searched using GPUs for upgrade, the entire Business cabin was grayed out on flights where R space wasn’t available, but would show when R space was available. Also, the column for the Business Fare was missing entirely. Sometimes I’ll split fares with a P purchase in one direction but use a GPU for the other if R is available. The only way to see the business seat map is to select business/first for your search. This is still happening tonight and it is making planning very difficult. Web support was not helpful at all.
#1832
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
UA website currently shows zero award inventory between any two airports in the world, on all dates, in all cabins.
"We were not able to find any available seats meeting your requirements."
Now THAT'S a devaluation.
(Doesn't have anything to do with one's browser - tried multiple browsers on multiple computers).
"We were not able to find any available seats meeting your requirements."
Now THAT'S a devaluation.
(Doesn't have anything to do with one's browser - tried multiple browsers on multiple computers).
#1833
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,346
UA website currently shows zero award inventory between any two airports in the world, on all dates, in all cabins.
"We were not able to find any available seats meeting your requirements."
Now THAT'S a devaluation.
(Doesn't have anything to do with one's browser - tried multiple browsers on multiple computers).
"We were not able to find any available seats meeting your requirements."
Now THAT'S a devaluation.
(Doesn't have anything to do with one's browser - tried multiple browsers on multiple computers).
#1834
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Still seeing nothing to anywhere. Hmmm.
Ah - it looks like it's the "Advanced Search" page (which is what I always use) that's broken. The exact same search parameters using the main page yields normal results.
ETA: Actually, it looks like the "Flexible dates" option is what makes it fail..searches also fail if I use the "Caelendar Shop" option from the main page search. Pretty buggy...
Last edited by nwflyboy; Oct 10, 2018 at 11:43 am
#1835
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,136
I was checking many routes - including 1 seat in coach from ORD to EWR next September, which I figured shouldn't be too difficult (just as a test). Whole system showed nothing on any route I tried, US, Europe, everywhere. Lemme try again...
Still seeing nothing to anywhere. Hmmm.
Ah - it looks like it's the "Advanced Search" page (which is what I always use) that's broken. The exact same search parameters using the main page yields normal results.
ETA: Actually, it looks like the "Flexible dates" option is what makes it fail..searches also fail if I use the "Caelendar Shop" option from the main page search. Pretty buggy...
Still seeing nothing to anywhere. Hmmm.
Ah - it looks like it's the "Advanced Search" page (which is what I always use) that's broken. The exact same search parameters using the main page yields normal results.
ETA: Actually, it looks like the "Flexible dates" option is what makes it fail..searches also fail if I use the "Caelendar Shop" option from the main page search. Pretty buggy...
#1836
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,574
#1837
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,866
I know that but that's not the issue I'm having as I'm already logged in-it's when I then click to view my account details, I'm asked to re-log in as opposed to having my account summary simply display
#1838
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,327
I think I just broke United.com. I've been using it for a few hours to piece together a complex award ticket (multi-city, three cities) and it was working fine until 20 minutes ago. Now whenever I search for a multi-city award I get a "this page encountered an error". The error happens on multiple browsers and whether I'm signed in or not.
While I'm sure "I" didn't break it, it is broken right now.
At the same time they just changed the MileagePlus activity web page to be a refreshed look again. So United is rolling out changes to its website before the Thursday rush is even over. Ridiculous.
My award ticket is for departure tomorrow. And I don't want to spend an hour on the phone with an agent trying to piecemeal this together so I guess I'll have to wait until they decide to fully bring the website back up.
-RM
While I'm sure "I" didn't break it, it is broken right now.
At the same time they just changed the MileagePlus activity web page to be a refreshed look again. So United is rolling out changes to its website before the Thursday rush is even over. Ridiculous.
My award ticket is for departure tomorrow. And I don't want to spend an hour on the phone with an agent trying to piecemeal this together so I guess I'll have to wait until they decide to fully bring the website back up.
-RM
#1839
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,315
Yes, checking in for a flight last night it was behaving oddly with a mix of the old and the new, and the unexplained.
#1840
Suspended
Join Date: Jun 2018
Posts: 102
I think I just broke United.com. I've been using it for a few hours to piece together a complex award ticket (multi-city, three cities) and it was working fine until 20 minutes ago. Now whenever I search for a multi-city award I get a "this page encountered an error". The error happens on multiple browsers and whether I'm signed in or not.
While I'm sure "I" didn't break it, it is broken right now.
At the same time they just changed the MileagePlus activity web page to be a refreshed look again. So United is rolling out changes to its website before the Thursday rush is even over. Ridiculous.
My award ticket is for departure tomorrow. And I don't want to spend an hour on the phone with an agent trying to piecemeal this together so I guess I'll have to wait until they decide to fully bring the website back up.
-RM
While I'm sure "I" didn't break it, it is broken right now.
At the same time they just changed the MileagePlus activity web page to be a refreshed look again. So United is rolling out changes to its website before the Thursday rush is even over. Ridiculous.
My award ticket is for departure tomorrow. And I don't want to spend an hour on the phone with an agent trying to piecemeal this together so I guess I'll have to wait until they decide to fully bring the website back up.
-RM
#1841
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,275
- log in to united.com
- click View [MileagePlus] Account
- new look MileagePlus account appears for 1 second
- page to log in reappears
#1842
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,866
#1843
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Also seeing rampant errors here when searching for international award tickets. About 90% of my searches this morning end with “We were not able to find any available seats meeting your requirements,” and when the search does work on the very same route, space is abundant. Frustrating.
#1844
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,446
Bizarrely after booking one SFO-LAS and moving on to another SFO-LAS, united.com suddenly charging for exit row/E+ for GS guys... why
#1845
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,752
Anyone else having issues with UA limiting the number of searches you can do? This has been happening for the past couple weeks when logged in and doing rapid searches for R availability. After the 4th or 5th search, I get an error (or access denied page) which causes me to go back to the homepage and start again.
Quite annoying. Attached is an example of the pop-up I've been getting.
Quite annoying. Attached is an example of the pop-up I've been getting.