Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Jun 17, 2018, 4:06 pm
#1786
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,993
I had to un-check the "block pop-up windows" option on safari. Why on earth would I have to allow pop-windows for my united search to work?
I'm trying to figure out if I can allow it for just the united website and disallow for others as a general rule.
*UPDATE*
Now I'm getting the same error message even with the block pop up windows box un-checked. scratch head
I'm trying to figure out if I can allow it for just the united website and disallow for others as a general rule.
*UPDATE*
Now I'm getting the same error message even with the block pop up windows box un-checked. scratch head
Jun 17, 2018, 6:43 pm
#1787
Join Date: Sep 2005
Programs: UA Million Miler
Posts: 1,358
I'm having the same problem on two different computers (work laptop accessed in the office and home laptop accessed from home). As far as I know, I haven't changed any configuration parameters in the last 48 hours.
I just tried Internet Explorer (I usually use Chrome). Same result.
I just tried Internet Explorer (I usually use Chrome). Same result.
Last edited by WineCountryUA; Jun 17, 2018 at 6:54 pm Reason: merged update / consecutive posts by same member
Jun 18, 2018, 6:37 am
#1788
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
I'm having the same problem on two different computers (work laptop accessed in the office and home laptop accessed from home). As far as I know, I haven't changed any configuration parameters in the last 48 hours. I just tried Internet Explorer (I usually use Chrome). Same result.
A modern high-volume commerce site like United’s will work fine on the latest version of any modern browser, including Safari. Sure, there might be occasional display glitches as the developers tweak the HTML and CSS, but if you see a message saying your search has failed or the site just craps out on you, it’s the server that is to blame. As long as you keep your computer up to date, browser-based glitches are largely a thing of the past.
So why do folks on FT occasionally swear that switching from browser X to browser Y fixed the problem? Because server issues appear intermittent to the user. The next time you initiate a session, you probably hit a different machine in their cloud facility, one that might not be experiencing capacity problems or other issues. It’s a coincidence.
To sum up, United’s eCommerce problems are real, but in 99% of cases they have nothing to do with what browser you choose.
Jun 18, 2018, 1:56 pm
#1789
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,404
So why do folks on FT occasionally swear that switching from browser X to browser Y fixed the problem? Because server issues appear intermittent to the user. The next time you initiate a session, you probably hit a different machine in their cloud facility, one that might not be experiencing capacity problems or other issues. It’s a coincidence.
Jun 18, 2018, 2:36 pm
#1790
Join Date: Dec 2002
Location: Springfield,MO,USA
Programs: UA 1K MM, HH Diamond, Marriott Lifetime Titanium
Posts: 1,604
I've been trying to buy a simple domestic round trip for an hour. Tried 3 different browsers on 2 different PC's.
Error
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-260-1952; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
Jun 18, 2018, 2:40 pm
#1791
Join Date: Dec 2002
Location: Springfield,MO,USA
Programs: UA 1K MM, HH Diamond, Marriott Lifetime Titanium
Posts: 1,604
And now:
Service Unavailable
HTTP Error 503. The service is unavailable.
Jun 19, 2018, 7:42 am
#1792
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
(“This proves United doesn’t support Chrome! They must all be morons!”)Yes, those who can figure out how to scrub every scrap of United flotsam from their browser can occasionally fix a temporarily problem, but it’s much (much) more likely to be an intermittent server glitch requiring no user intervention except to wait, then try again.
It’s not your browser. It’s their servers.
Jun 19, 2018, 9:13 am
#1793
Join Date: May 2001
Location: RDU
Programs: UA Plat 2MM, Delta Gold, Hilton Gold, Marriott cardboard
Posts: 1,699
Still broken today. Crashes when I am just about to complete a ticket purchase.
Jun 19, 2018, 10:54 am
#1794
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,158
I was finally able to buy a ticket today, but first four searches crapped out.
Really poor experience.
Really poor experience.
Jun 19, 2018, 1:03 pm
#1795
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
...
Yes, those who can figure out how to scrub every scrap of United flotsam from their browser can occasionally fix a temporarily problem, but it’s much (much) more likely to be an intermittent server glitch requiring no user intervention except to wait, then try again....
Jun 19, 2018, 9:32 pm
#1796
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,404
rs on the UA site that indicated something didn't happen when in fact it really did.
Jul 3, 2018, 1:03 pm
#1797
Join Date: May 2012
Location: SJC
Programs: UA 1K/*G, AA, IHG Ambassador, Marriott Gold
Posts: 395
View Current Reservation
! We were not able to find any available seats meeting your requirements. You may modify your search criteria, or call 1-800-UNITED-1 (1-800-864-8331) within the U.S. or Canada; elsewhere contact your local United Reservations Office.
Shown at top when I view an existing reservation on united.com for which I already have seat assignments. I was just viewing the reservation, not changing seats.
Message does not appear when using United App on Android or IOS.
Shown at top when I view an existing reservation on united.com for which I already have seat assignments. I was just viewing the reservation, not changing seats.
Message does not appear when using United App on Android or IOS.
Jul 25, 2018, 3:59 pm
#1798
Join Date: Feb 2001
Location: Los Angeles, USA
Programs: UA Plat-2MM, Marriott Life Titanium, Hyatt something
Posts: 1,888
Please contact Mileageplus service center for assistance with your account
Apparently since yesterday a large number of accounts are affected by "Please contact Mileageplus service center for assistance with your account" when trying to log in on the website.
After talking to two representatives, the solution seems to be clearing the "united.com" cookies from your browser then log in. This will trigger your security questions and reset your account. There does not seem to be any need to change password or use another browser (both of which were suggested by other reps).
After talking to two representatives, the solution seems to be clearing the "united.com" cookies from your browser then log in. This will trigger your security questions and reset your account. There does not seem to be any need to change password or use another browser (both of which were suggested by other reps).
Aug 13, 2018, 10:42 pm
#1799
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
UA system glitchy tonight?
I'm getting all sorts of errors and weirdness when searching for awards tonight. Others seeing this?
Aug 13, 2018, 10:47 pm
#1800
Join Date: Dec 2000
Location: SFO
Programs: UA 1K,SPG Plat,
Posts: 1,091
yes I am. Trying to book some awards and it's glitching out. The phone agent is saying she's seeing the same issues on her end too.