Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Dec 27, 2017, 5:45 pm
#1606
FlyerTalk Evangelist
Join Date: Nov 2013
Location: Los Angeles
Posts: 12,597
Just checked a reservation via the app and got "data services unavailable". I have no trouble getting data on my phone right now.
Dec 27, 2017, 6:06 pm
#1607
Join Date: Jan 2016
Location: Tel Aviv (TLV), Chicago (ORD)
Programs: United Premier 1K, Starwood/Marriott Gold
Posts: 248
App not working.
Dec 27, 2017, 6:12 pm
#1608
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Nothing doing via app or web for me, so called regarding a rez I placed earlier today. Rep was able to see it just fine, so just temporary front-end type of stuff in all likelihood...
Dec 27, 2017, 6:16 pm
#1609
Join Date: Sep 2001
Location: SFO
Programs: UA1k3.00mm;AAex-EXP;Hy Glob;Acc Plt;HH Dia;Onyx Plt;Mar LT Tit;IHG DiAm;RR P;RRA G;BW D;Hcom G
Posts: 2,759
Dec 27, 2017, 6:19 pm
#1610
Join Date: Dec 2016
Posts: 578
Seeing the same issues on app and website for my parents. Hopefully this is resolved soon!
Edit: Seems to be resolved on the website for me
Edit: Seems to be resolved on the website for me
Last edited by eeflyer; Dec 27, 2017 at 6:36 pm
Dec 27, 2017, 7:41 pm
#1611
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Dec 28, 2017, 1:45 am
#1612
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
FWIW both are working fine for me, but I am using the UK site for the web at least. Whether that directs to a different server or is just a skin I have no clue, but everything is up and running for me. Maybe on a laptop try selecting the UK site next time and see what happens?
Jan 10, 2018, 8:35 am
#1613
Join Date: Oct 2003
Location: Greensboro, NC
Programs: UA Million Miler,Hyatt-Globalist, Marriott Platinum, Club Carlson, National-Exec.
Posts: 635
Consolidated: Is united.com or parts of it down? And other UA website issues
I logged on to United site this morning everything looked fine. 30 minutes later when I tried again to book a ticket. I cannot login and it says Contact United Service Center.
Anyone else seeing the same issue?
Thanks
Anyone else seeing the same issue?
Thanks
Jan 10, 2018, 8:36 am
#1614
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,450
Yes... seems like MP user authentication is down. Also affecting phone number recognition. It's happened from time to time but IME usually resolved quickly. A pain if you're trying to do something right now though.
Jan 10, 2018, 8:36 am
#1615
Join Date: May 2004
Location: US
Programs: UA Lifetime Gold, IHG Gold, Marriott Gold
Posts: 973
Unable to log in at United.com
Unable to log in. Is it happening to others. I tried to log in for mine and my other family member accounts. It is asking me to contact Member Services.
Jan 10, 2018, 8:37 am
#1616
Join Date: Jun 2016
Programs: UA 1K, National Executive Elite, Marriott Gold, Hertz President's Circle
Posts: 65
Yes I'm currently experiencing this as well.
Jan 10, 2018, 8:38 am
#1617
Join Date: Sep 2009
Location: IAH & PHL
Programs: United Premier Silver
Posts: 326
Anyone else seeing this when trying to access UA.com?
I was in the process of booking a few flights and I keep getting the error message. Even when I shut the site down and try to get back in
I was in the process of booking a few flights and I keep getting the error message. Even when I shut the site down and try to get back in
Error
We’re sorry, but united.com was unable to complete your request.
- Please try again later or contact Web Support in the U.S. and Canada at 1-888-491-6573, in the U.K. at 0800 028 5003 or elsewhere at the local phone number.
Jan 10, 2018, 8:38 am
#1618
Join Date: Oct 2009
Location: EUG BKK
Programs: Zero Status Nexus
Posts: 432
Same situation here while trying to book an award flight.
Update: I was able to complete the award booking on my phone.
Update: I was able to complete the award booking on my phone.
Last edited by JetSetDave; Jan 10, 2018 at 8:49 am Reason: Update
Jan 10, 2018, 8:41 am
#1619
Join Date: Jul 2013
Location: Kaiserslautern
Programs: UA G 1.9MM, HH Diamond, Global Entry
Posts: 439
same here, cannot log in. Message says call customer service. I called and it did not recognize my phone as usual. Put me on hold with the normal customer service, not 1K desk.
Jan 10, 2018, 8:41 am
#1620
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 641
I think it's an IT thing. I had the same issue, kept idly pushing the login button while on hold, and it eventually was fine. Is now slow, but working.
Edit : erroring out on the homepage now. Def an IT issue
Edit : erroring out on the homepage now. Def an IT issue