Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Jun 7, 2017, 10:33 pm
#1351
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Grazie Gold Lounge
Programs: UA-2MM; GalacticXpress-Irridium
Posts: 10,332
Having same issue - kept getting error that I was using a pin for password. Did not work with Chrome browser but did with Firefox. Had to reset password again. Wound up clearing cookies then deleting Chrome and reinstalling. Seems to be working now.
Jun 8, 2017, 8:18 am
#1352
Join Date: Apr 2008
Location: RDU
Posts: 5,228
I don't think you should have to do any of that. I'm convinced it's United's problem. It's ridiculous that we have to jump through hoops like this.
Jun 8, 2017, 4:09 pm
#1353
Join Date: May 2004
Location: SFO sometimes
Programs: UA 1K, AA gold, A3 gold
Posts: 1,634
Jun 8, 2017, 9:07 pm
#1354
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,385
It's a day later and I'm locked 
ut yet again, same as before.
ut yet again, same as before.
Jun 10, 2017, 8:50 pm
#1355
Join Date: Dec 2008
Location: PVR/CLE
Programs: UA 1MM
Posts: 282
This didn't used to be difficult !
Sorry if this is mentioned up thread somewhere.
I am trying to change a one way ticket PVR-IAH to a few days later.
I can't see how to do it on the app, finally get thru the password prance on the main website to get logged in, and find my reservation.
I check the ONE box (what flight would you like to change?) and the next page continues to tell me I need to select a flight.
After a half dozen attempts I came to the experts here at FT.
What am I doing wrong? Can someone help?
TIA
I am trying to change a one way ticket PVR-IAH to a few days later.
I can't see how to do it on the app, finally get thru the password prance on the main website to get logged in, and find my reservation.
I check the ONE box (what flight would you like to change?) and the next page continues to tell me I need to select a flight.
After a half dozen attempts I came to the experts here at FT.
What am I doing wrong? Can someone help?
TIA
Jun 10, 2017, 10:08 pm
#1356
Join Date: Apr 2016
Location: EWR/LHR/SFO
Programs: UA 1K 1MM
Posts: 574
Revenue or award ticket? "Change Flights" within the reservation page of the site is a notorious mess, and the app doesn't have this functionality. Sorry to say you may be best off calling in to get it changed.
Jun 10, 2017, 10:39 pm
#1357
Join Date: Dec 2008
Location: PVR/CLE
Programs: UA 1MM
Posts: 282
Revenue
Thx
Thx
Jun 12, 2017, 7:19 am
#1358
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 823
Anyone else seeing the below error when trying to use mystatus.united.com ?
Jun 12, 2017, 8:04 am
#1359
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,157
Jun 12, 2017, 12:48 pm
#1361
Join Date: Dec 2007
Programs: CO
Posts: 34
I have the same problem. Can logon to mobile but not PC web browser. Yes I've reset my password.
EDIT: Changed password again, have the same problem. Getting a weird error message. I'm not using a PIN or username or email. I'm using my Mileage Plus number ABC12345.
When I called website support to unlock my account, they were not exactly helpful. The woman sent me an email with a password reset link that didn't work. She almost immediately hung up the call. It was awkward.
I don't think you should have to do any of that. I'm convinced it's United's problem. It's ridiculous that we have to jump through hoops like this.
EDIT: Changed password again, have the same problem. Getting a weird error message. I'm not using a PIN or username or email. I'm using my Mileage Plus number ABC12345.
When I called website support to unlock my account, they were not exactly helpful. The woman sent me an email with a password reset link that didn't work. She almost immediately hung up the call. It was awkward.
I don't think you should have to do any of that. I'm convinced it's United's problem. It's ridiculous that we have to jump through hoops like this.
Last edited by McHugh; Jun 12, 2017 at 12:50 pm Reason: Edited for clarity
Jun 12, 2017, 3:09 pm
#1362
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 823
Jun 12, 2017, 7:39 pm
#1363
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Was having award search troubles the past day or two where it would show fine in the initial search and then if I moved to a date on the calendar it would populate no flights/info and have the red error message at the top.
Jun 12, 2017, 10:27 pm
#1364
Join Date: Mar 2012
Posts: 159
password no longer working on browser - ok with app
about 2 weeks ago, my password on united.com stopped working. it was "autosaved" so I know I didn't enter it wrong. I called UA web support, they sent me an email to reset it, and I was back online (chose a different password). but every time a password is required (after however long it logs you out), it would still say "the account information you entered is not valid. PINs are no longer accepted if you have upgraded your account security, and usernames and emails are currently not accepted. If you've forgotten any of your information, please use any of the links below for help."
1) I am not using a username, or PIN. I am using my MP # and password
2) If I reset the password (now I do it online), I am able to log in (and choose the same password), but as soon as the login expires and I try to re-login, I receive the same message as above. I have to keep re-setting the password.
3) It does not seem to be device or browser related. I receive the same message on my home PC (brand X windows 10), or work laptop (brand Y windows 7), on Chrome (which saves passwords), Firefox (which deletes history, passwords every time it closes/starts) and Edge.
so what gives? the app is not affected.
Web support is unable to help. I emailed 1Kvoice who said they'd look into it (still waiting). Am I the only one having this problem?
1) I am not using a username, or PIN. I am using my MP # and password
2) If I reset the password (now I do it online), I am able to log in (and choose the same password), but as soon as the login expires and I try to re-login, I receive the same message as above. I have to keep re-setting the password.
3) It does not seem to be device or browser related. I receive the same message on my home PC (brand X windows 10), or work laptop (brand Y windows 7), on Chrome (which saves passwords), Firefox (which deletes history, passwords every time it closes/starts) and Edge.
so what gives? the app is not affected.
Web support is unable to help. I emailed 1Kvoice who said they'd look into it (still waiting). Am I the only one having this problem?
Jun 13, 2017, 4:34 am
#1365
Join Date: Dec 2016
Posts: 4
My reset is not quite as bad.
Apple IOS using Chrome logs my account out within minutes even in mid-purchase and search.
Must re-enter the account number and full password each time because it will not accept the truncated user id saved.
On the second note - received an Apple update on the app on June 12th that requires re-entry of the password after a max time of one hour.
I looked for a way to set the app password for longer than one hour but cannot find it.
This would be okay if I were to swipe close the app but if I don't swipe it closed, I want to remain logged in.
I have not had a chance to send an inquiry to web support.
Apple IOS using Chrome logs my account out within minutes even in mid-purchase and search.
Must re-enter the account number and full password each time because it will not accept the truncated user id saved.
On the second note - received an Apple update on the app on June 12th that requires re-entry of the password after a max time of one hour.
I looked for a way to set the app password for longer than one hour but cannot find it.
This would be okay if I were to swipe close the app but if I don't swipe it closed, I want to remain logged in.
I have not had a chance to send an inquiry to web support.
Last edited by MCOLAXHNL; Jun 13, 2017 at 4:37 am Reason: Typo