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Consolidated: Is united.com or parts of it down? And other UA website issues

Old Feb 23, 2014, 1:05 pm
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Please use/update this wiki with current problems/issues accessing or using United's website.

https://uptime.com/united.com


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Consolidated: Is united.com or parts of it down? And other UA website issues

Old Jul 26, 2023, 7:22 pm
  #301  
 
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Originally Posted by Irazabul
I had to delete all my United cookies under the privacy settings and then it started working again.
i tried that and incognito mode, no luck.
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Old Jul 26, 2023, 7:23 pm
  #302  
 
Join Date: May 2019
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Originally Posted by seigex
i tried that and incognito mode, no luck.
actually I deleted all cookies for all websites. Their may be another site that affects it. Not sure tho.
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Old Jul 26, 2023, 10:40 pm
  #303  
 
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Originally Posted by malgudi
Star alliance upgrade request broken
Is it just me?
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Old Jul 26, 2023, 11:03 pm
  #304  
 
Join Date: Feb 2018
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Working fine for me on Safari.
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Old Jul 27, 2023, 8:49 am
  #305  
 
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Originally Posted by Irazabul
actually I deleted all cookies for all websites. Their may be another site that affects it. Not sure tho.
I tried this, worked for one search, then back to white screen. Looking at the JavaScript console, there are some variables that the code is looking for that are empty causing the javascript to fail, leading to the white screen. Either way, United needs to fix their website.
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Old Jul 27, 2023, 8:50 am
  #306  
 
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Originally Posted by IADdelayed
Working fine for me on Safari.
I still get the white screen on Safari as well. Also Edge.
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Old Jul 28, 2023, 1:27 pm
  #307  
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Searching for award one-way in business, but no business column appears in the results. Just econ and prem econ. Website.
Tried multiple city pairs / dates.

Anyone else having issues?
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Old Jul 28, 2023, 1:35 pm
  #308  
 
Join Date: Apr 2021
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Originally Posted by goodeats21
Searching for award one-way in business, but no business column appears in the results. Just econ and prem econ. Website.
Tried multiple city pairs / dates.

Anyone else having issues?
Funny enough I also had this problem looking for awards SJU-TYO. Could only get Premium Economy flights to price. Reported here: https://www.flyertalk.com/forum/35443108-post2684.html
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Old Jul 28, 2023, 1:50 pm
  #309  
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Originally Posted by JALsnipe
Funny enough I also had this problem looking for awards SJU-TYO. Could only get Premium Economy flights to price. Reported here: https://www.flyertalk.com/forum/35443108-post2684.html
Interesting. Did it resolve itself for you? Able to search correctly now?
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Old Jul 28, 2023, 2:15 pm
  #310  
 
Join Date: Apr 2021
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Originally Posted by goodeats21
Interesting. Did it resolve itself for you? Able to search correctly now?
This particular route is still broken for me in both the regular and the old search, but other more traditional routes from the US work.
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Old Jul 28, 2023, 3:41 pm
  #311  
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Something like this is reported every so often (once a year?) for cash fares. At the start of search, are you selecting Business / First? Try selecting economy, Business / first will still show (but Refundable Business/First will not for cash fares)

Cannot book Business / First fare "Not Available" (inventory exists) very frustrating
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Old Aug 4, 2023, 12:22 pm
  #312  
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After being pretty stable for weeks, I am now having to re-select Expert Mode multiple times daily over the past couple days. Ugh!
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Old Aug 4, 2023, 12:26 pm
  #313  
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Originally Posted by goodeats21
After being pretty stable for weeks, I am now having to re-select Expert Mode multiple times daily over the past couple days. Ugh!
Have you purchased tickets recently? I've found that after making sure to deselect the pre-checked "Update your MP account with this information" box for each passenger during the ticket purchase process I've n🥰t had expert mode go away.
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Old Aug 4, 2023, 1:16 pm
  #314  
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UA has never been good with this ... but how on earth are they coming up with this math

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Old Aug 4, 2023, 1:46 pm
  #315  
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Originally Posted by Xyzzy
Have you purchased tickets recently? I've found that after making sure to deselect the pre-checked "Update your MP account with this information" box for each passenger during the ticket purchase process I've n🥰t had expert mode go away.
Interesting. Yes, have been buying numerous tickets over the past couple days. Will keep this in mind and try it out.
Thanks.
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