Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Denied drink service, "you've been reported to the CO"

Denied drink service, "you've been reported to the CO"

Old Dec 8, 12, 8:43 pm
  #1  
Original Poster
 
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,102
Denied drink service, "you've been reported to the CO"

Flying sfo-ORD Friday on an ex-co bird. Though I would treat myself for a hard week of work and used 20k miles for the upgrade...

No PDB, nuts came out after FA's had their dinner. Rude service (no names, actually generally incompetent as well as orders were mixed up..)
...
The real issue came after dinner. I rang my call bell and asked for a Baileys (a few hours to go and a drink before bedtime..). I waited... Them waited a little more.. And then they blocked the passage through for the cap to use the lav.. Oh we'll not getting that drink any time soon..

Waited.. Cap finishes and CO comes out and chats with the three FAs (yes, 3...) on the other side of the cart..

This (well 5 mins later) was the point at which I got annoyed, which was a mistake. I rang my call bell (2nd mistake) the co finished up and went back to the flight deck replacing the fa in there...

Here I make my third mistake, I complained, saying "I did ask for a drink from you colleague some time a go" at which point I was informed "she though you have had enough" to which I answered, "what is her name I would like to file a complaint ".. And I got the "we do not give out that kind of information sir, and you have been reported to the CO"

Well that did shut me up.. I was quite flabbergasted and, frankly no longer felt said drink (amusingly the FA was now correct, after that exchange I had had enough!)

The FA's continued to talk in the cabin and , honest to goodness, point.. I wished I was in Y at that point..

Now was I sober? No.. I had had a few glasses of wine with dinner, was I abusive, ill mannered, boisterous or in anyway affecting the comfort of my fellow passengers? No..

Of cause I have questioned this myself in the last 24 hours and have since send a customer feedback email using united's system..

The inconsistency of service across UA is staggering. My flight in Y to SFO was awesome, so good in fact I sought out the purser and gave her one of my appreciation cards as I know that are valued..

Just passed gold with UA the flight before, 70,000 with UA, 100,000s with qantas and never had this happen..

Work has a contract with UA so voting with my feet is not an option, I will however never use miles to upgrade again.. As far as I am concerned now First is a more comparable seat and that is it.. Anything above this is a bonus...

Thanks for reading my rant..
cyclogenesis is offline  
Old Dec 8, 12, 8:56 pm
  #2  
 
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,644
Originally Posted by cyclogenesis View Post
Now was I sober? No.. I had had a few glasses of wine with dinner, was I abusive, ill mannered, boisterous or in anyway affecting the comfort of my fellow passengers? No..
You answered your own question by asking yourself if you were sober. Let me introduce you to FAR 121.575:
Sec. 121.575 — Alcoholic beverages.
(a) No person may drink any alcoholic beverage aboard an aircraft unless the certificate holder operating the aircraft has served that beverage to him.

(b) No certificate holder may serve any alcoholic beverage to any person aboard any of its aircraft who—

(1) Appears to be intoxicated;

(2) Is escorting a person or being escorted in accordance with 49 CFR 1544.221; or

(3) Has a deadly or dangerous weapon accessible to him while aboard the aircraft in accordance with 49 CFR 1544.219, 1544.221, or 1544.223.

(c) No certificate holder may allow any person to board any of its aircraft if that person appears to be intoxicated.

(d) Each certificate holder shall, within five days after the incident, report to the Administrator the refusal of any person to comply with paragraph (a) of this section, or of any disturbance caused by a person who appears to be intoxicated aboard any of its aircraft.

http://www.risingup.com/fars/info/part121-575-FAR.shtml

If it were me, I'd let the sleeping dog lay. Part (3)(d) isn't something I would want to happen to me becuase I was unahppy with thoutcom of myself attempting to have them break (b)(1).

As you can see, she is just as required to follow up (I bet she didn't beyond the FO) as she was to not serve you. So other than the overall lack of service, being told that she had followed up with the next up the food chain offended you. You were the one who pushed the point after being (properly by your own admission no longer in a sober state) refused service.

Last edited by fastair; Dec 8, 12 at 9:02 pm
fastair is offline  
Old Dec 8, 12, 8:58 pm
  #3  
Original Poster
 
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,102
Ok.. By not sober I meant I, say for instance would not be able to operate a vehicle.. I was not intoxicated..
This is my error in nomenclature (what is sober?)
cyclogenesis is offline  
Old Dec 8, 12, 9:00 pm
  #4  
 
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,586
*cough* DYKWIA *cough*
dparkinson is offline  
Old Dec 8, 12, 9:06 pm
  #5  
Suspended
 
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,693
Not sober = intoxicated.
Doc Savage is offline  
Old Dec 8, 12, 9:07 pm
  #6  
Original Poster
 
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,102
Really? I am a long way from a dykwia.. Wow.. Let me make this clear it was the reaction to the complaint and the threat (yes! I hear you fairstar.. Once she said the whole reporting thing I freaked out.. And forgot about bringing it up with any of the crew anymore.. )

So if you were in the same situation what would you do?

Again let me be clear, this was about what I perceive to be poor service.. Or perhaps my perceptions are incorrect.. If so it is good I have this forum to inform me of this..
cyclogenesis is offline  
Old Dec 8, 12, 9:07 pm
  #7  
 
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,644
Originally Posted by cyclogenesis View Post
Ok.. By not sober I meant I, say for instance would not be able to operate a vehicle.. I was not intoxicated..
This is my error in nomenclature (what is sober?)
Iy state, that is called "intoxicated" The letters DUI or DWI stand for "driving whunder th influence" or "driving while intoxicated". To split hairs on th definition of intoxicated/not sober, under the influence. The deffinition (and not a legal dictionary mind you, just a dictionary.com search for "intoxicated" is "affected by a substance that intoxicates; drunk; inebriated" If you were not sober and could not operate a vehicle, my guess is that you were "affected by a substance", therefore you were intoxicated, and therfore could no longer legally be served (and in fact, could not legally be boarded on an aircraft if you appeaed to the agents as such either.)

Me, I'd let in blow over. What can you possibly gain from this would be at most minimal. What could you possibly lose here? Much more. Now you could factor in the weighted probabilities of the various outcomes, and their values and determine a weighted risk vs reward model, but for me that is too mouch work. You have already admitted (and very traceable) that you were under the influence an didn't easily take no for an answer, got offended when se tld you that she followed up after you followed up. It may not have been pleasantor even polite, but dealing with SOME (not all) intoxicated peoplpe in small tunes miles above the gorund is never an easy thing to do. No ammount of "online trainiing simulations" can prepare a person fort he actual thing in such a circumstance. Gladly, the flight attendant most likely doesn't have lots of practice and as such, her tact may not have been up to your satisfaction. But getting cut of is rarely a fulfilling exerience.

No major harm either way, so let it go and move on. Nothing to gain here.

Last edited by fastair; Dec 8, 12 at 9:14 pm
fastair is offline  
Old Dec 8, 12, 9:09 pm
  #8  
Original Poster
 
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,102
Originally Posted by Doc Savage View Post
Not sober = intoxicated.
Apologies, then I was sober (I took it in the AA terms as I have been sober x months etc...)

So what is a word for having a BAC greater than, say 0.05 ?

Originally Posted by fastair View Post
Iy state, that is called "intoxicated" The letters DUI or DWI stand for "driving whunder th influence" or "driving while intoxicated". To split hairs on th definition of intoxicated/not sober, under the influence. The deffinition (and not a legal dictionary mind you, just a dictionary.com search for "intoxicated" is "affected by a substance that intoxicates; drunk; inebriated" If you were not sober and could not operate a vehicle, my guess is that you were "affected by a substance", therefore you were intoxicated, and therfore could no longer legally be served (and in fact, could not legally be boarded on an aircraft if you appeaed to the agents as such either.)
Of course I was affected by the substance, I was relaxed and enjoying my movie..

But I would have been over 0.05 (two standard drinks) so would not have been able to operate a vehicle..

Last edited by iluv2fly; Dec 8, 12 at 11:46 pm Reason: merge
cyclogenesis is offline  
Old Dec 8, 12, 9:11 pm
  #9  
 
Join Date: Nov 2012
Location: LAX BKK
Programs: United Premier 1K, Hertz Gold, HHonors Gold
Posts: 46
Originally Posted by dparkinson View Post
*cough* DYKWIA *cough*
They might say you need Nyquil. *cough*

I flew on a flight with the FA who's the VP of the union. I'm proud to share this same comment to my fellow FT members as I shared with her.

In the recent months, the service I've received has been a totally different and way better service than from beginning of this year. I'm happy and will continue to pursue my 1K status with UA. I think that the staff has either calmed down after the merger storm, quit, or have taken the initiative to want to provide super service to the PAX in all class. It's not 100% because not 100% of the passengers are great passengers either, everyone's got bad days.

I think that your experience is unique? If it happens again, just ask for info at the gate when you exit? That's my humble suggestion.

Last edited by iluv2fly; Dec 8, 12 at 11:47 pm Reason: merge
urbanblacksheep is offline  
Old Dec 8, 12, 9:17 pm
  #10  
Suspended
 
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,693
Cool

Originally Posted by cyclogenesis View Post
Apologies, then I was sober (I took it in the AA terms as I have been sober x months etc...)

So what is a word for having a BAC greater than, say 0.05 ?
Intoxicated. That is the level for drunk driving in much of Europe.

Bottom line, best not complain lest you have some annotation put in your profile by some nasty FA about being drunk and having trouble in the future.

Frankly, it sounds like the FA was being an a$$ and that you were perfectly fine.
Doc Savage is offline  
Old Dec 8, 12, 9:17 pm
  #11  
Original Poster
 
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,102
Thanks UBS.. And I agree this is the case in general.. And I have been noticing more ch9 as well..

Originally Posted by Doc Savage View Post
Intoxicated. That is the level for drunk driving in much of Europe.

Bottom line, best not complain lest you have some annotation put in your profile by some nasty FA about being drunk and having trouble in the future.
Sigh.. Oh well.. I guess I will just take my (alcohol free) medicine..

For me the denied service was not the upsetting part.. It was being discussed loudly in the galley.. Oh and the uncanny correlation between complaining and appearing intoxicated.. Sober people do not complain ?

Last edited by iluv2fly; Dec 8, 12 at 11:47 pm Reason: merge
cyclogenesis is offline  
Old Dec 8, 12, 9:18 pm
  #12  
 
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,644
Originally Posted by cyclogenesis View Post
Of course I was affected by the substance, I was relaxed and enjoying my movie..

But I would have been over 0.05 (two standard drinks) so would not have been able to operate a vehicle..
And since breathalizers, blood samples and field sobriety tests are not part of the standard onboard equipmnt/training, the law is pretty simple, in tat a person who "appears intoxicated". It leaves an awful lot up to the interpretation of the observer.
fastair is offline  
Old Dec 8, 12, 9:27 pm
  #13  
 
Join Date: Feb 2012
Posts: 2,933
It's too late now to do anything --- It's a he said, she said thing at this point.
As others have stated and as you indicated, you were governed by the ol' 3 strike rule --- pissing off a F/A.

Just let it go. Perhaps next time, if you're lucky, you'll get your 20K's worth of booze!!!
LilAbner is offline  
Old Dec 8, 12, 9:32 pm
  #14  
 
Join Date: Mar 2004
Location: LAX IAH AMS
Programs: UA GS 1MM
Posts: 965
Originally Posted by cyclogenesis View Post
Sigh.. Oh well.. I guess I will just take my (alcohol free) medicine..

For me the denied service was not the upsetting part.. It was being discussed loudly in the galley..
Hey, I feel for you. If Im on the way home from a hard week, im on the booze. I have noticed that FA's seem to question everyone more and more lately. When I fly with my fiance, we treat it like a party! I cant count the times we've told, "sorry, we are out of vodka" haha.

Funny story from a while back on DL LAX-HNL. My best friend and I were headed to meet the rest of my family. Took the evening flight out of LAX. We were in F and were having a great time.... had some drinks... we were cracking jokes with each other and honestly being a bit noisy, but that wasnt alcohol related. We were have just having fun headed on vacation.

a couple of hours in, we noticed that the FA's would simply pass us by and not make eye contact.... we needed a drink! So, I got up and went to the galley and was told the "We think you've had enough." First time i'd been told that.... I was quite embarrassed. went the remaining hours without drinks.. no big deal.

Here's where it gets funny. On approach into HNL, the flight lead comes to our seats and hands each of us a barf bag with something in it... it was a can of club soda and a bottle of vodka!! She said, "sorry to ruin your fun, but here's one for the road." We couldnt believe it!

So, on the return HNL-LAX, we are walking down the jetway and who is there to greet us? the same flight lead! we all shook our heads and started cracking up!
avi8tir is offline  
Old Dec 8, 12, 9:32 pm
  #15  
 
Join Date: Jan 2012
Location: BGM/ PHL
Programs: US (Silver, *A Silver), AA, Starbucks (Gold)
Posts: 2,242
Originally Posted by cyclogenesis View Post
Of course I was affected by the substance, I was relaxed and enjoying my movie..

But I would have been over 0.05 (two standard drinks) so would not have been able to operate a vehicle..
I thought the legal limit in the United States was .08?
thomwithanh is offline  

Thread Tools
Search this Thread
Search Engine: