Last edit by: WineCountryUA
As of the last update from an inside source, the meal choice prioritization policy is to prioritize in this order:
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi, UA-NYC,
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi everyone,
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
#91
Original Poster
Join Date: Apr 1999
Location: San Francisco, CA, USA
Programs: Hyatt LT Globalist, Marriot LT Titanium, UA 2.4MM, HH Gold, AS MVPG
Posts: 3,399
I also understand dietary restrictions, and since there are no special meals left those people need to either a) bring food b) inform the FA kindly when boarding about the restriction to see if anyting can be done (this is what we recently did on AS - where we had purchased F tickets and since we bought them last minute where in the very last row, neither of us eats beef so I just said to the FA if there is anything that can be done great, otherwise we'll figure it out or buy from the back - they accomdated us). I think FA's should have a bit of discretion on that.
#92
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
I don't at all understand how anyone can argue that a row order system is better than a system that prioritizes elite status and full fare customers. I think I can claim lack of bias since I no longer eat the onboard meals, at least on domestic routes.
#93
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,903
This is good news. An incremental victory!
#94
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,989
Let me get this right. People who pay for economy (and are upgraded) get to choose the meal they want ahead of the people who actually pay for their meal???
Sorry, but that's just about the ultimate over-entitled-elite ego-trip.
Jeff, you have a good thing going, but you're wimping out on me. Catering to people who are not happy with simply a free upgrade from a $300 seat to a $1200 seat is not the way toward a profitable airline.
Sorry, but that's just about the ultimate over-entitled-elite ego-trip.
Jeff, you have a good thing going, but you're wimping out on me. Catering to people who are not happy with simply a free upgrade from a $300 seat to a $1200 seat is not the way toward a profitable airline.
Last edited by TomA; Nov 30, 2012 at 11:29 pm
#95
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,852
No, they were simply following the policy they were instructed to follow (taking orders front to back). You can agree or disagree with the policy, but you shouldn't expect the customer facing employees to blatantly disregard it.
#96
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,903
Correct. Now let's hope they don't ignore the new policy.
#97
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
#98
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,989
#99
Join Date: May 2010
Posts: 325
To those who are still in doubt, this is confirmed. The alert email was sent out on Nov 27th to all FAs. The priority is as follow.
1/ Global Services (GS): our invitation-only membership program exclusively for our top members.
2/ Premier 1K customers (1K): 100,000 Premier qualifying miles or 120 Premier qualifying segments.
3/ All other revenue customers
4/ Pass riders
The effective date is Nov 30th. Cheers.
1/ Global Services (GS): our invitation-only membership program exclusively for our top members.
2/ Premier 1K customers (1K): 100,000 Premier qualifying miles or 120 Premier qualifying segments.
3/ All other revenue customers
4/ Pass riders
The effective date is Nov 30th. Cheers.
#100
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,989
To those who are still in doubt, this is confirmed. The alert email was sent out on Nov 27th to all FAs. The priority is as follow.
1/ Global Services (GS): our invitation-only membership program exclusively for our top members.
2/ Premier 1K customers (1K): 100,000 Premier qualifying miles or 120 Premier qualifying segments.
3/ All other revenue customers
4/ Pass riders
The effective date is Nov 30th. Cheers.
1/ Global Services (GS): our invitation-only membership program exclusively for our top members.
2/ Premier 1K customers (1K): 100,000 Premier qualifying miles or 120 Premier qualifying segments.
3/ All other revenue customers
4/ Pass riders
The effective date is Nov 30th. Cheers.
#101
Join Date: May 2006
Location: SAN
Programs: UA lifetime gold, 1.8MM; Marriott lifetime Titanium
Posts: 488
1K Meal orders to be prioritized again
Why do the CO lovers continue to defend CO policies that are clearly worse than pmUA?? I frequently buy full fare F or J within a day or two of the flight and the argument that I have the ability to chose some seat near the front of te cabin (that I don't even like, especially on the 757) is patently wrong. Totally wrong from my experience after this merger. I get stuck with some garbage second choice dregs because te front of the cabin is full.. Sure. Sounds like a great policy to me. The pmUA policy is orders of magnitude better.
I'm glad this is back, but it should have never been taken away to start with. Now if we could just recover some of the other far better policies we might actually be flying a real airline again.
I'm glad this is back, but it should have never been taken away to start with. Now if we could just recover some of the other far better policies we might actually be flying a real airline again.
#102
Join Date: Mar 2005
Location: Everywhere but home far too often
Programs: Too many
Posts: 401
To those who are still in doubt, this is confirmed. The alert email was sent out on Nov 27th to all FAs. The priority is as follow.
1/ Global Services (GS): our invitation-only membership program exclusively for our top members.
2/ Premier 1K customers (1K): 100,000 Premier qualifying miles or 120 Premier qualifying segments.
3/ All other revenue customers
4/ Pass riders
The effective date is Nov 30th. Cheers.
1/ Global Services (GS): our invitation-only membership program exclusively for our top members.
2/ Premier 1K customers (1K): 100,000 Premier qualifying miles or 120 Premier qualifying segments.
3/ All other revenue customers
4/ Pass riders
The effective date is Nov 30th. Cheers.
#103
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
#104
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,989
^ to UA for listening to their customers feedback. Especially on the 757 I like row 6 because I can recline without taking away space from someone trying to use a laptop or eat. Also it is easy on and off when boarding through the 2nd door. Great to know I will now have a better shot at getting my meal preference.
#105
Join Date: Nov 2009
Location: BOS
Programs: UA 1K/1MM, DL PM/1MM, Marriott Amb/LT Titanium, HHonors Diamond, Priority Club Platinum, Hyatt Disc
Posts: 522
This is great news. Hopefully, this means I won't be stuck with the omlette on the way home too.