buhuffer

Hi All,

I have a question, I have a itinerary EWR-->IAD--FRA, but the due to 3 hours mechanical delay at EWR, UA reroute the trip to EWR-->FRA, which affect my original schedule. Will UA give compensation for this kind of delay? (note my final destination arrival time has not been affected, but my trip to D.C is gone).Thanks !

qvzn

You could presumably ask to be put on your originally scheduled itinerary the next day, thus preserving your DC trip

If you arrive within an hour or two of your scheduled arrival time, claiming any kind of compensation would be difficult and unreasonable

zabes64

While you are not eligible for compensation, unless you were downgraded from F to C to Y+ to Y in any form, you are able to ask United for your original routing credit for miles flown.

Please contact MileagePlus with all the necessary information.

rch4u

SAN-IAD, over 3-hour crew delay resulting in misconnect and overnight stay ... offered 10% off a future flight and a free beverage.

pigx5

The drink voucher and 10% off are the regular comp. on pmCO.

docbert

The got you there on time, so I don't see why any compensation would be due. However you can likely get yourself an extra few hundred miles by asking for Original Routing Credit - ie, the mileage for your original scheduled flights.

garykung

I have my reservation on this. But sure you can try.

As others said, you have experience no delay for your flight. So in theory, nothing is done.

But given your 3-hours delay, FWIW, you may have some business that you need to take care near IAD. So I can't say you are not affected at all.

WineCountryUA

What type of compensation are you looking for?
What was the negative impact on you by the reroute / initial delay?

21H21J

No audio on LHR-IAH BusinessFirst (award flight), advised FA after take off who said it had been reported on the previous flight, but she'd inform the captain again.

Prior to landing the ISM came through asking how the flight was, advised of the audio issue and she was surprised I was not moved as there were free seats in the rear section. She was very apologetic, gave me her card with the flight details noted and told me to email united.com/feedback. I asked about a skykit and was met with a blank look.

The reply from United completely ignored any details of my email other than broken audio, even replying with: "Unfortunately, we sometimes learn about broken equipment after the aircraft has pushed back for departure". Later I received $50 travel certificate.

I emailed back to United saying that $50 was derisory as the fault was already known, I could have been reseated, and this was a 10 hours flight in a premium cabin. The response was the same as the boilerplate text Astrophsx received below.

northpole999

I was offered a $250 e-cert b/c the AV system in BF wasn't working for some programs. Didn't bother us, as we didn't use it much - but I guess this was a planewide all-pax offer.

capkor

Original flight: BCN-EWR-LAS, the inbound flight to BCN had a delay of 6 hours i was rerouted with lufthansa to BCN-FRA-EWR-LAS, my compensation 10000 miles.

jugglesfire

Had four trips in the past two weeks, United lost by bags on two of the four trips. First was expected as there was a delay on my first flight and I barely made it on the second, so knew in advance my bags would not make it. Went straight to the UA baggage desk at my destination, very politely asked if compensation was available and was given a $200 voucher by the lady at the desk and told I could contact the 1P line for additional compensation (ended up getting another $100 from them). All UA metal.

Then on the return they lost two out of three bags, and the one they found was delayed getting to me. Two days later they are still searching for the other two bags. Problem is that first two flights of the return trip were UA and last was LH. At my destination, HEL, there is only an SAS rep who then handles all the LH matters, so not able to offer any immediate help/comps. Now I am still waiting on them to find my bags. Not sure if I should wait till the bags come to make a claim or when I should start making phone calls (no real rush on the bags but would be nice to get the stuff eventually). Also, not sure if I should make a claim with LH or UA? anyone have experience with this? UA ticket, first two flights on UA metal, last on LH, bags either didn't make the first UA flight (I got switched around last minute) or second UA flight (short turn around) so definitely UA's fault, but lost baggage ticket is from LH.

Earlier in the thread it was mentioned that there was exponential compensation for lost bags (i.e. 2x comp for second time in short span). Can anyone confirm this? If so then I guess I should try to route the claim through UA, unless LH is more gracious (doubtful)

garykung

You must be flying too much with CX...FWIW - UA does not have the position of ISM - nothing even close

UA compensates based on your status. So I am not surprised to see something like this.

FWIW - if you want more, cool down about a week and write a new email (DO NOT REPLY) to UA and explain how you are pissed off.

Then you may be able to get a second look.

I can confirm that it is definitely not the case - UA always emphasizes that it is a goodwill gesture. The best they can do is add an extra $100-200.

(If your baggage has been delayed, you can ask for incidental. If it is ultimately lost, you can file a claim and UA will cut you a cheque. You had $300 in total voucher in hand. It will be difficult to UA to increase more for such "non-official" compensation.)

21H21J

Well, I've got a United business card that says "International Service Manager", and the FA also wrote on the back the name of the ISM for that flight.

Thanks for the advice about a second email (and not a reply). Out of interest should I have gone to United.com/appreciation and not/feedback?

garykung

The issue with that title is it is a pmCO title (as LHR-IAH is a pmCO route). The title itself is "Service Manager". As the route is international, so everyone can add the word "international" to that title (the FA wing will also identify that they are international certified). So FWIW - a FA served in an international route can be known as IFA...

Go both. Appreciation only works when the issue has been reported. Feedback is what you can get to a real person. Since your issue is ask for more. Going to a real person then. And don't hide that $50 voucher. Express how much you are pissed...(FWIW - UA is reading this...and they know who I am )