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This is an archive thread, the active thread isConsolidated "EWR-HNL (Seating, Meals, Service, etc.) Questions" Thread [Merged]

Consolidated "EWR-HNL (Seating, Meals, Service, etc.) Questions" Thread {Archive]

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Apr 20, 2017, 9:24 am

#781

jja34-1

Join Date: May 2001

Location: The Wild West

Posts: 1,334

Quote:

Originally Posted by 747FC

Taking UA14, on a 763. Has anyone been on it recently who could offer insight on what to expect from service (and how it compares to pre-Polaris service)? Yes, I know there is a separate thread for that, but my question is more on the HNL-EWR-HNL flights.

Also, my seat chart shows the bathrooms in the front of the cabin. Last time I was on these flights (July), they were in the back, but that may have been on the 764. Where will they be on this flight?

Many thanks!

Take your own snacks! On my flight in February the snack basket was empty before we even flew over California. FAs told me the flight is routinely under-stocked. I found it appalling that the meals were served only at the beginning and end of a 10+ hour flight. UA customer service actually responded to my complaint by saying they only guarantee one meal in first class on the HNL-EWR flight. Fortunately a proactive purser grabbed a yogurt box from Y for me.

Apr 20, 2017, 11:55 pm

#782

747FC

Join Date: Jan 2013

Location: Hawai'i Nei

Programs: Au: UA, Marriott, Hilton; GE

Posts: 7,132

Quote:

Originally Posted by jja34-1

Mahalo for your suggestion! At what points during the flight were your meals served?

Apr 21, 2017, 6:30 am

#783

Mary2e

FlyerTalk Evangelist, Ambassador: World of Hyatt

Join Date: Jul 2001

Location: NJ

Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere

Posts: 46,919

I have to second the need for snacks. Actually, when I'm on that flight, even in F, I bring a sandwich in case I get hungry. Sometimes I have it, sometimes I don't. But I'd never get on without having additional food with me.

Considering the flight is now during most people's waking hours and crosses at least 1 meal time (2 on the outbound from EWR), it really is bad that UA doesn't provide more substantial meal services.

Apr 21, 2017, 10:54 am

#784

jja34-1

Join Date: May 2001

Location: The Wild West

Posts: 1,334

Quote:

Originally Posted by 747FC

Mahalo for your suggestion! At what points during the flight were your meals served?

Meals were served after take-off and about 90 minutes before landing. I was told they could heat up a meal early for me, but then I would not be provided with another meal prior to landing.

I've done this flight a few times and don't remember being so hungry in the past!

Apr 21, 2017, 10:57 am

#785

747FC

Join Date: Jan 2013

Location: Hawai'i Nei

Programs: Au: UA, Marriott, Hilton; GE

Posts: 7,132

Quote:

Originally Posted by jja34-1

The timing sounds about right from past experience. Being hungry does not. Oh well, I'll come prepared with provisions, just in case

Oh, are they servicing ice cream sundaes? Last time for me they did not

Last edited by 747FC; Apr 21, 2017 at 11:03 am Reason: spelling error

Apr 21, 2017, 10:59 am

#786

Mary2e

FlyerTalk Evangelist, Ambassador: World of Hyatt

Join Date: Jul 2001

Location: NJ

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Posts: 46,919

The last I went in late May 2016 we had sundaes.

I'll be going again in June and I've read there was some issue with the manufacture and they're service ice cream in a cup.

Jul 31, 2017, 7:40 pm

#787

NJMichigan

Join Date: Jun 2015

Programs: UA GS, Amex Centurion

Posts: 33

Any insight into what they offer for the special children's meal in first? We have a 2 and 5 year old, and they are normally hit and miss with domestic first food.

Jul 31, 2017, 8:05 pm

#788

bocastephen

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Join Date: Sep 2002

Location: LAX/TPE

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Posts: 42,169

How does the service from EWR currently compare to IAD or ORD and vice versa? Are these longer flights pretty much harmonized in terms of service offerings?

Jul 31, 2017, 10:22 pm

#789

IAH-OIL-TRASH

FlyerTalk Evangelist

Join Date: Sep 2003

Location: Honolulu Harbor

Programs: UA 1K

Posts: 15,001

Quote:

Originally Posted by NJMichigan

Any insight into what they offer for the special children's meal in first? We have a 2 and 5 year old, and they are normally hit and miss with domestic first food.

I'd suggest cheeseburgers from coach.

May 19, 2018, 8:13 am

#790

trout11

Join Date: Jun 2015

Posts: 39

I will be taking this flight again in Nov after last taking it in 2015.

I noticed that the return (now flight 362) departs HNL at 4:20pm. It used to depart much later (around 8pm). Any idea why and when it changed and if it mount be changing back?

May 19, 2018, 10:05 am

#791

IAH-OIL-TRASH

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Posts: 15,001

Quote:

Originally Posted by trout11

...I noticed that the return (now flight 362) departs HNL at 4:20pm. It used to depart much later (around 8pm). Any idea why and when it changed...?

I wrote UA and asked they adjust the schedule so I could arrive London day after leaving HNL instead of 2nd morning after. The same plane often continues EWR-LHR as 8:30a departure. I think it was a fleet utilization move.