SaintsFan

I searched back several months but didn't see a similar topic although I imagine there must be one.

Several months ago I booked a domestic RT flight for mid December. The fare was a little over $300. I burned 20,000 miles each way for a F upgrade. Last week I had to change both legs of the flight. Paid a $150 change fee and several hundred more $ for the fare (+15,000 miles to upgrade one way; the return upgrade wasn't available).

After I booked the change, there was a message that I had to request that the 40,000 miles be re-deposited to my account. Today I received an e-mail saying that there is a $125 re-deposit fee per upgrade ($250 total).

I'm not the type who usually complains, but this is ridiculous. If they can take the miles out of my account with a couple mouse clicks, why can't they re-deposit them for no/little cost? Anyone had success getting this fee waived?

I assume it doesn't make a difference but I'm a Premier member.

sbm12

If you make a voluntary change then you pay to redeposit the award. If you leave it applied to the reservation and it doesn't clear then there is no charge to have it refunded.

SaintsFan

Would be nice if they said that. Thank you VERY much!

I wonder if it will get messed up since I was able to upgrade the outbound flight?