award booking - .com won't match up segments?

Old Nov 15, 12, 11:15 pm
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award booking - .com won't match up segments?

I'm looking to fly LAX-IAH-home.

-The first segment (787) is available in I for 25k saver.
-The second segment is available in YN on an ERJ for 25k standard (no biz class on equipment).

The on-line won't populate a complete trip economy ticket nor will it populate a mixed class ticket at even 50k. It just won't pull those flights for an award, period.

But it has no problem pulling a complete revenue ticket with those flights.

Shouldn't I be able to purchase an award on one ticket and at what cost for what class of service?

CS basically couldn't offer an explanation.

Thanks

Last edited by saaveraward; Nov 16, 12 at 9:51 am
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Old Nov 15, 12, 11:18 pm
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Did you try multicity search?
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Old Nov 15, 12, 11:22 pm
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Originally Posted by Vunder31 View Post
Did you try multicity search?
Error

! We were not able to find any available flights for award travel meeting your requirements.
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Old Nov 16, 12, 12:12 am
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Need to give note specifics so we can see what's going on
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Old Nov 16, 12, 9:28 am
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Originally Posted by hellyea View Post
Need to give note specifics so we can see what's going on
Yes. We need your dates and exact destinations (where is "home"), to see if we get the same problem and help you find a fix/solution.
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Old Nov 16, 12, 9:45 am
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Appreciate the offers of help, but I don't post my days of travel and routing for privacy reasons.
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Old Nov 16, 12, 10:13 am
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Originally Posted by asherg View Post
Appreciate the offers of help, but I don't post my days of travel and routing for privacy reasons.


Right. Armed with "asherg" and flight dates and times, you've lost all privacy expectations. At least give us dates so we can do our
own LAX-IAH-XXX lookups that day.
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Old Nov 16, 12, 2:08 pm
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As an example try to pair up UA1426/UA4618 LAX-IAH-JAX in February
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Old Nov 16, 12, 2:24 pm
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Originally Posted by asherg View Post
As an example try to pair up UA1426/UA4618 LAX-IAH-JAX in February
Let's see - Only a 2-hour layover, so the 4-hour rule doesn't apply.

Fare Classes available are below:
F9, A9, JN9, Z9, ZN9, P9, PN9, R9, RN9, IN9, I9, Y9, YN9, B9, M9, E9, U9, H9, HN9, Q9, V9, W9, S9, T9, L9, K6, G0, N0, XN0, X0

Y9, YN9, B9, M9, E9, U9, H9, HN9, Q9, V9, W9, S9, T9, L9, K6, G0, N0, XN0, X0

Fascinating. That is a really odd issue. Can you book the YN only, and then reserve it, and call in to add the LAX-IAH segment?
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Old Nov 16, 12, 2:30 pm
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Yeah, It seems I can't connect via that dreamliner segment on any ERJ equipment regardless of route.

I'd have to book the YN at 25k and then add LAX-IAH for another 25K in biz I guess? I may not be that desperate to do a 50k spend.

I'd pay out of pocket but the 2nd segment costs more than the entire trip!
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Old Nov 16, 12, 2:45 pm
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Originally Posted by asherg View Post
Yeah, It seems I can't connect via that dreamliner segment on any ERJ equipment regardless of route.

I'd have to book the YN at 25k and then add LAX-IAH for another 25K in biz I guess? I may not be that desperate to do a 50k spend.

I'd pay out of pocket but the 2nd segment costs more than the entire trip!
No you should be able to add with no extra miles. Maybe book the dreamliner segment firat..
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Old Nov 16, 12, 2:53 pm
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I know you can book mixed awards on a roundtrip, but is it possible on a one-way?

Did you ask CS to try to book it for you?
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Old Nov 16, 12, 2:57 pm
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Originally Posted by DeaconFlyer View Post
I know you can book mixed awards on a roundtrip, but is it possible on a one-way?
I've done it with one-ways.
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Old Nov 16, 12, 2:58 pm
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I did. But the call was routed overseas and they couldn't answer anything about anything. I wrote an e-mail and they told me to call in so that was no help.

I'll try again with booking LAX-IAH first and then doing an add-on, but it sounds like I'm drawing up a play in the dirt.

Mixed awards are commonly available on one ways.
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Old Nov 16, 12, 9:06 pm
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It is not possible to mix I and YN in the same direction as a one-way award. I is a saver-level and YN is Standard/slEasyPass. That isn't a valid combination.

If both are saver level then you can mix I/IN and X/XN but not between saver and standard.
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