Anyone getting through the 1k line or any line?
Oct 27, 2012, 11:08 pm
#32
Join Date: Oct 2004
Posts: 22
I just passed the 40 min mark for 1k
I got through after 55 minutes. Downside, there are no flight options before the storm.
We are going to drive to Chicago and then fly from there on monday.
I got through after 55 minutes. Downside, there are no flight options before the storm.
We are going to drive to Chicago and then fly from there on monday.
Last edited by iluv2fly; Oct 28, 2012 at 2:42 am Reason: merge
Oct 28, 2012, 12:04 am
#35
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
Millions on East Coast brace for impact ahead of rare storm!!!
911 operators in 18 states have been directed to only answer calls from 1K's for the next three days! Anyone needing emergency help should just suck it up until all the 1K's get their flights straightened out to their satisfaction and with the prompt assistance of only operators that answer "1K Desk! May I assist you? Oh Great One"!
Oct 28, 2012, 12:09 am
#36
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
Oct 28, 2012, 12:33 am
#37
Join Date: Jan 2006
Location: Manchester, NH
Programs: UA 1k 1MM, National Exec Elite, Hilton Diamond, Marriott Gold, IHG Gold, AMTRAK
Posts: 513
I have EWR-BOS cancelled for tomorrow. I cant get through to elite line. My flights YUM-LAX-EWR are still intact. They wont cancel those on me just becasue i lost my final segment? I'm feeling i have a better chance if I get stuck in EWR than on the west coast or another hub. Sorry I may have close to 1/2 million miles in the last 5 years but this will be my second ever Irop. Bus from NYC area to MA are still running
My return Monday SFO-BOS was cancelled too... Currently rebooked on Tuesday afternoon flight. Keeping my fingers crossed.
Good luck and safe travels!
Oct 28, 2012, 1:05 am
#38
Join Date: Dec 2005
Location: SFO, SJC
Programs: UA 1K MM, United Club, AA EP, BR, CI, CX, WN, SPG, HH, Marriott Gold, LeClub Accor PLAT
Posts: 338
Just called the 1K line to reschedule. Was only on hold for six minutes. Spoke to a very knowledgeable and efficient agent in Chicago.
Oct 28, 2012, 1:21 am
#40
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,485
47 minutes on hold and counting( 30 minutes est on initiation of call).
At least my cancelled flight is still available for purchase.
Now 1 hour... trying a second phone at the same time.
My reservation still looks okay, as the flight is still available for purchase. If I try to change my flight, I am offered... the same flight. Seriously?
At least my cancelled flight is still available for purchase.
My reservation still looks okay, as the flight is still available for purchase. If I try to change my flight, I am offered... the same flight. Seriously?
Last edited by iluv2fly; Oct 28, 2012 at 2:43 am Reason: merge
Oct 28, 2012, 1:24 am
#41
Join Date: Sep 2006
Posts: 1,050
After I was on hold for about 40 minutes with my home phone, I decided to make another call with my iphone (and I didn't hang up my home phone) and got an agent after waiting for about 3 minutes. The friendly agent rebooked my transcon to full economy fare on AC. Hopefully I will arrive the east coast before Sandy's impact.
Oct 28, 2012, 1:58 am
#42
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
I called in at 1 am Frankfurt time last night -- no problems from this end. About 15 seconds between 1k line ads starting and speaking to an agent.
Oct 28, 2012, 2:25 am
#43
Join Date: Jan 2002
Posts: 13
I've got 3 lines going -Paris where I'm located w/ my cell, the premier line (i'm a mere gold) on land line , and the regular line on Skype. All running about 40-55 minutes so far -- tomorrow's flight to IAD cancelled...sigh...today's flight sold out...and oh dear ... my landline rate rate covers unlimited foreign calls of one hour in length -- I guess'll try another country..
Oct 28, 2012, 2:47 am
#44
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Called the GS line at 230 am Central time today.
Recording said that they were busy but if you press "1" you will be directed a Premier agent faster. Pressed "1" and after about 15 seconds the line was answered "Premier Desk" and I asked the agent to help me.
After she was finished, I asked her if she was talking to a lot of GS customers tonight. She said a lot as they didn't want to wait on hold for a GS agent to answer.
Recording said that they were busy but if you press "1" you will be directed a Premier agent faster. Pressed "1" and after about 15 seconds the line was answered "Premier Desk" and I asked the agent to help me.
After she was finished, I asked her if she was talking to a lot of GS customers tonight. She said a lot as they didn't want to wait on hold for a GS agent to answer.
Oct 28, 2012, 7:59 am
#45
Join Date: Jun 2008
Location: ORD
Programs: AA EXP, AS MVPG
Posts: 226
Since we've been comparing aa and ua of late, I think the following is extremely revealing:
- called ua line 5 times as a 1k, and each time given a busy signal and hung up on
- called aa line as an explat, and a dedicated explat rep answered within 15 seconds
This Tells me a lot about who I'm going to fly with next year if I want to actually speak to the airline that's getting my money!
- called ua line 5 times as a 1k, and each time given a busy signal and hung up on
- called aa line as an explat, and a dedicated explat rep answered within 15 seconds
This Tells me a lot about who I'm going to fly with next year if I want to actually speak to the airline that's getting my money!