crosspondmaven

I have cancelled two award flights 10 days ago in first and am due 135,000 miles back. I have been on hold, transferred, etc. on 5 attempts. I am angry and annoyed. Has anyone had this problem? Does anyone know what to do when no one will respond? I have over $200,000 worth of Full Fare Business Class booking left this year, and after this mess of an integration, it will go elsewhere.

Whoever is managing this integration (Bain or internal) needs to be fired/reprimanded. I work for a consulting firm and manage M&A integration, the number one priority in any merger is seamlessness with client. This is pathetic.

UA-NYC

Agreed on all points. At your spend, why aren't you GS? Or go to LH HON where you'll really get treated like a king.

Call the elite line, ask to get transferred to MP, tell them your issue and demand they post the miles while you're on the call. Worked for me this week.

GRALISTAIR

I too would be quite upset -and with your spend - hugely upset.

kirfan

I held 3 award tickets for 5 days and miles should be have redeposited 10 days ago. I am out of 360,000 miles. Haven't bothered calling because I figured they would eventually get to it after they fix all the other integration issues.

crosspondmaven

I only switched to united at the end of last year. I live in London. I am now moving to BA...I just cant stand their Business Class seats. Plus - I wanted to stay on a US airline network - For HON I would always need to fly through Germany.

I keep getting india on the premier line and everyone transfers me because they don't know what to do...when they transfer me - the call drops. The last one - I asked to be passed to a manager - from which they hung up. I am LIVID.

PS The only reason why I want to stay with United really is because it is easy to get saver award tickets in First and Business on SQ and First on Lufthansa out of the UK.....something I should probably keep quiet. Usually those tickets are never available to even my HON friends on Lufthansa.

cl.lurker

I'm on the same boat (albeit only 40k miles). I'm just about giving up on it, as no matter who I talk to, and no matter how reasonable my request is, it ends up with someone blaming this "integration", and with that they seem to think it's ok to [mess] you up. (and that goes for other issues, such as upgrades, etc.)

I'm just going to sit and wait until they get their [stuff] together (I hope), and in the meantime document things as much as I can.

TexasUA1

Hi crosspondmaven

sorry for your frustration...unless you really need the miles immediately in the near future, you need not fret over this. I had a similar situation in which I redeposited an award ticket from shortly before the system integration day. I called a few days ago and got through to UA. They said they could see that the mileage was showing to be redeposited to my account, but that it had not been done yet. They said to give it another week and things should begin to catch up.

Did you get a confirmation email that your flight had been cancelled? You did request redeposit at that time, correct?(you likely already know that it is not automatic....you have to request the redeposit.) It should also show up in your MP account online under "manage reservations" that you had cancelled the reservations.

So unless you need the mileage soon, with all the documentation you should have to back you up, I would call them next week after hopefully things settle down somewhat. You could also email them and be prepared to wait for an answer.

I know these are not answers you want to hear, but I wanted to let you know my experience with this. Good luck.

gailnnels

on 3/12 my credit card (through United) transferred 30,800 miles to my Mileage Plus account. As of today, 3/16, the miles are still not showing. I would like to book my flight. Anyone know how long it takes for them to show up. My credit card assures me the transfer was done.

crosspondmaven

I cancelled the first flight online and the second on the phone. I requested the redeposit on the phone, but for the online cancellation - it said online that it would be re-deposited. Unfortunately - they never sent me an email confirmation. Neither of the reservations show up in my reservations as cancelled. All I have now to prove are confirmation numbers and the fact that the miles were taken out of my account on specific dates.

I do need the miles now as I am booking Australia flights in First for multiple people and there is availability.

finite7777

it took mine 4 days from Chase

BlueZebra

Already covered:

http://www.flyertalk.com/forum/unite...ited-visa.html

Portolan

or "three days from now." The latter is more believable as an answer any day the question is asked.

zabes64

Not sure if this will help, we did a redeposit by phone for my girlfriend and it shows the redeposit date as the date of the purchased ticket, so we were looking for her miles, calling etc., and then I looked at recent activity and it showed 11/x/2011 Redeposit 40,000

Who the hell thought this up is beyond me as rarely do we know when we booked the ticket, only when we redeposited it.

viper22fl

Was waiting on hold and ran across this thread. Just thought I'd say I am in the same boat with 140,000 miles + booking fees gone for a reservation that I cancelled a couple of weeks ago (though they did charge my credit card the $250 to redeposit the miles.... they were right on top of that one).

Let me know if anyone figures out how to get that resolved.

kb1992

Standard CO practice. Just ask PMCO flyers.

You have to babysit everything. If not, you may never get miles back.

Does this sound like stealing your hard earned miles?

It's 10 days and miles are still not deposited to my account. I don't want to spend 55 min calling One Pass Service Center.