Best Practices for Filing EC261/2004 ( EU 261 ) and UK 261 Claims Against United?
#91
Join Date: May 2017
Posts: 2,279
Looks like the customer care form has been updated on united.com/customercare and allows you to directly request passenger rights compensation as a category now. Also seems to specifically spell put the 1000ETC/50,000 mile option as an alternative to the regulatory amount.
#92
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,693
Looks like the customer care form has been updated on united.com/customercare and allows you to directly request passenger rights compensation as a category now. Also seems to specifically spell put the 1000ETC/50,000 mile option as an alternative to the regulatory amount.
#93
Join Date: May 2017
Posts: 2,279
Same message shows for Canada & Spain (surprised they don't link directly to the AESA form they ask to be filled out here under Europe; https://www.united.com/ual/en/us/fly...rnational.html). Which looking at that page, apparently an email also exists [email protected] for anyone else wanting another avenue to try submitting their EU261 claims.
Last edited by Lux Flyer; Jun 5, 2023 at 11:50 am
#94
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Any idea why Spain is listed separately from "Europe/United Kingdom"? Do they have different EU261 rules? As an EU member wouldn't they be bound by EU law which is EU261/2004?
-RM
-RM
#95
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
EC261/2004 has to be implemented by each countries regulator, and in Spain they set up an ADRP.
#96
Join Date: May 2017
Posts: 2,279
#97
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,693
Same message shows for Canada & Spain (surprised they don't link directly to the AESA form they ask to be filled out here under Europe; https://www.united.com/ual/en/us/fly...rnational.html). Which looking at that page, apparently an email also exists [email protected] for anyone else wanting another avenue to try submitting their EU261 claims.
#98
Join Date: Jun 2014
Programs: UA Premier 1K, *A Gold
Posts: 160
If United gets you to an alternate airport (not co-terminal) but within 2 hours of original scheduled arrival does that qualify for EU261? I know it’s a bit complex since EU261 is void if they get you to the final destination within 2 hrs of the original scheduled time but not alternate airport.
#99
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,844
If United gets you to an alternate airport (not co-terminal) but within 2 hours of original scheduled arrival does that qualify for EU261? I know it’s a bit complex since EU261 is void if they get you to the final destination within 2 hrs of the original scheduled time but not alternate airport.
Probably does not matter, but what are the two airports?
#100
Join Date: Jun 2014
Programs: UA Premier 1K, *A Gold
Posts: 160
#101
Formerly doc4science
Join Date: Sep 2019
Location: CMH/DSM
Programs: United Airlines Silver, Hilton Diamond, Marriott Gold
Posts: 562
I was booked on the following earlier this week:
UA22 DUB-EWR
UA2147 EWR-DEN
UA4780 DEN-YEG
UA22 was delayed initially due to a late arriving inbound aircraft by about 40minutes. After boarding 3 mechanical issues were identified and following about 3hrs of rolling delays the flight was ultimately cancelled.
I called United and was rebooked on another UA flight to EWR leaving 45min later but due to airport staff forcing us to reclear customs I like many others did not make the flight.
When it became clear that I would not make the later UA to EWR I called United again and spoke about other options. After being told they could not interline to KL I was rebooked on the following (which I believed would get me home the fastest way possible):
EI356 DUB-MUC
OVERNIGHT LAYOVER
LH476 MUC-YVR
AC248 YVR-YEG
I arrived just under 24hrs after my scheduled arrival time into YEG. My understanding is that EU261 applies in this case. However I am curious, does Canadian rule also apply? If so I should claim the larger amount of the two, correct? 1000CAD is more than 600EUR so I’d rather the CAD if possible.
Additionally, will I have any chance getting reasonable costs I incurred such as hotels, food, and Ubers in Munich refunded or is this expected to be included in the 600EUR/1000CAD per person?
Thanks for any help—it’s been a fun week…
UA22 DUB-EWR
UA2147 EWR-DEN
UA4780 DEN-YEG
UA22 was delayed initially due to a late arriving inbound aircraft by about 40minutes. After boarding 3 mechanical issues were identified and following about 3hrs of rolling delays the flight was ultimately cancelled.
I called United and was rebooked on another UA flight to EWR leaving 45min later but due to airport staff forcing us to reclear customs I like many others did not make the flight.
When it became clear that I would not make the later UA to EWR I called United again and spoke about other options. After being told they could not interline to KL I was rebooked on the following (which I believed would get me home the fastest way possible):
EI356 DUB-MUC
OVERNIGHT LAYOVER
LH476 MUC-YVR
AC248 YVR-YEG
I arrived just under 24hrs after my scheduled arrival time into YEG. My understanding is that EU261 applies in this case. However I am curious, does Canadian rule also apply? If so I should claim the larger amount of the two, correct? 1000CAD is more than 600EUR so I’d rather the CAD if possible.
Additionally, will I have any chance getting reasonable costs I incurred such as hotels, food, and Ubers in Munich refunded or is this expected to be included in the 600EUR/1000CAD per person?
Thanks for any help—it’s been a fun week…
#102
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,395
I arrived just under 24hrs after my scheduled arrival time into YEG. My understanding is that EU261 applies in this case. However I am curious, does Canadian rule also apply? If so I should claim the larger amount of the two, correct? 1000CAD is more than 600EUR so I’d rather the CAD if possible.
Direct costs due to the delay are reimbursable separately with receipts — hotel, food, ground transportation. That’s on top of the damages paid.
#103
Join Date: Jun 2023
Posts: 8
I'm looking for some advice since UA has not responded to my request regarding this delay:
I was originally booked on this set of flights (both in JN class) on May 19. My flights were cancelled due to a strike that ended being called off:
UA169 VCE-EWR
UA1705 EWR-MIA
I was notified the night before that my flights were cancelled and I accepted a new set of flights (Business class on LH):
LH333 VCE-FRA
LH462 FRA-MIA
This second set of flights was then cancelled just a few hours later and I accepted a third set of flights that I actually flew on:
EW2431 VCE-STR (economy class)
LX1165 STR-ZRH (business)
LX64 ZRH-MIA (business)
The end result was that I departed ~2.5 hours earlier than my original set of flights and ended up at MIA ~2 hours earlier. Due to the short notice and the time changes of the flights, I think I should be able to get compensation due to EC261? But do I file this with UA or LH (or both)? Also I should note this was an award redemption so I'm not sure how to file for the downgrade on the VCE-STR leg.
I was originally booked on this set of flights (both in JN class) on May 19. My flights were cancelled due to a strike that ended being called off:
UA169 VCE-EWR
UA1705 EWR-MIA
I was notified the night before that my flights were cancelled and I accepted a new set of flights (Business class on LH):
LH333 VCE-FRA
LH462 FRA-MIA
This second set of flights was then cancelled just a few hours later and I accepted a third set of flights that I actually flew on:
EW2431 VCE-STR (economy class)
LX1165 STR-ZRH (business)
LX64 ZRH-MIA (business)
The end result was that I departed ~2.5 hours earlier than my original set of flights and ended up at MIA ~2 hours earlier. Due to the short notice and the time changes of the flights, I think I should be able to get compensation due to EC261? But do I file this with UA or LH (or both)? Also I should note this was an award redemption so I'm not sure how to file for the downgrade on the VCE-STR leg.
#104
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,034
I'm looking for some advice since UA has not responded to my request regarding this delay:
I was originally booked on this set of flights (both in JN class) on May 19. My flights were cancelled due to a strike that ended being called off:
UA169 VCE-EWR
UA1705 EWR-MIA
I was notified the night before that my flights were cancelled and I accepted a new set of flights (Business class on LH):
LH333 VCE-FRA
LH462 FRA-MIA
This second set of flights was then cancelled just a few hours later and I accepted a third set of flights that I actually flew on:
EW2431 VCE-STR (economy class)
LX1165 STR-ZRH (business)
LX64 ZRH-MIA (business)
The end result was that I departed ~2.5 hours earlier than my original set of flights and ended up at MIA ~2 hours earlier. Due to the short notice and the time changes of the flights, I think I should be able to get compensation due to EC261? But do I file this with UA or LH (or both)? Also I should note this was an award redemption so I'm not sure how to file for the downgrade on the VCE-STR leg.
I was originally booked on this set of flights (both in JN class) on May 19. My flights were cancelled due to a strike that ended being called off:
UA169 VCE-EWR
UA1705 EWR-MIA
I was notified the night before that my flights were cancelled and I accepted a new set of flights (Business class on LH):
LH333 VCE-FRA
LH462 FRA-MIA
This second set of flights was then cancelled just a few hours later and I accepted a third set of flights that I actually flew on:
EW2431 VCE-STR (economy class)
LX1165 STR-ZRH (business)
LX64 ZRH-MIA (business)
The end result was that I departed ~2.5 hours earlier than my original set of flights and ended up at MIA ~2 hours earlier. Due to the short notice and the time changes of the flights, I think I should be able to get compensation due to EC261? But do I file this with UA or LH (or both)? Also I should note this was an award redemption so I'm not sure how to file for the downgrade on the VCE-STR leg.
#105
Join Date: Jun 2023
Posts: 8
Pic of the PDF for source (since I can't post links yet)