Best Practices for Filing EU 261 Claims Against United?
Feb 18, 18, 10:33 am
#181
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Originally Posted by Antonio007
The airline blames the cancellation of the incoming flight and this mornings flight on bad weather ..however I took a screen shot of the weather on a weather app and it appears to be cold but sunny
Feb 18, 18, 10:49 am
#182
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Yup, I also think you're due the 600 euros. Use the link to the EU 261 thread 2 posts up for more details.
UA will likely deny it, maybe even twice, but I'd just keep at them. These were not extraordinary circumstances and I'm 95% certain that with enough effort on your part, you'll get it.
UA will likely deny it, maybe even twice, but I'd just keep at them. These were not extraordinary circumstances and I'm 95% certain that with enough effort on your part, you'll get it.
Feb 18, 18, 11:04 am
#183
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Originally Posted by sbm12
Sticking to the ground is relatively irrelevant.
Also, note that UA only cancelled three international long-haul flights from EWR yesterday - TLV, DEL, and MAN. None of the other carriers that fly long-haul international from EWR cancelled any flights. And JFK only had one international cancel total among all airlines - KL to AMS.
3 inches of snow in New Jersey in February is not even close to "extraordinary circumstances" under EC precedent. Of course that doesn't mean UA won't deny comp, they (and many other airlines) routinely ignore the EC court's determinations on this issue.
Feb 18, 18, 11:07 am
#184
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Originally Posted by Kacee
It's really not.
Originally Posted by Kacee
Also, note that UA only cancelled three international long-haul flights from EWR yesterday - TLV, DEL, and MAN. None of the other carriers that fly long-haul international from EWR cancelled any flights. And JFK only had one international cancel total among all airlines - KL to AMS.
Also, weather at EWR and JFK is different.
Feb 18, 18, 11:16 am
#185
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Originally Posted by sbm12
Sure it is. Planes don't deice when the ground is covered with snow. They deice when the planes are covered with snow. And pretending that snow on the ground is what causes delays during a storm is somewhere between myopic and willfully misleading.
Your commentary here is irrelevant, unhelpful, and pointlessly argumentative.
Feb 18, 18, 11:33 am
#186
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let it go. There were a ton of weather related issues at EWR last night. UA will most certainly refuse paying EC reg 261. Unless you really want to go to court in such a murky case ... I would not do this.
Feb 18, 18, 11:45 am
#187
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Originally Posted by sbm12
And pretending that snow on the ground is what causes delays during a storm is somewhere between myopic and willfully misleading.
Feb 18, 18, 12:30 pm
#188
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Originally Posted by StuMcIlwain
United had options, including cancelling other flights out of EWR last night, scheduling less flights out of EWR so that they could handle minor weather disruptions, or ferrying a plane to MAN for today's flight, but they chose to cancel the MAN-EWR flight instead.
I've never been paid 261 compensation, but when some airline sold me A-B-C-D with 35+60 minute connections, I "quoted" 261 and successfully changed their mind to let me fly A-C nonstop to reach the original C-D.
Feb 18, 18, 4:19 pm
#189
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Originally Posted by sbm12
And pretending that snow on the ground is what causes delays during a storm is somewhere between myopic and willfully misleading.
Wow, better let the FAA know!
Feb 18, 18, 5:12 pm
#190
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One thing to consider here is that most scheduled flights departed Newark for the UK last night - delayed by a couple of hours but not cancelled - so the question of why the MAN flight was cancelled rather than delayed is an interesting one. Perhaps the fact that EWR/MAN is kind of a borderline route to a secondary market of relatively little economic significance to United (especially now in the winter) played a role here? If UA decides to cancel out of economic or operational considerations, it is unlikely to count as exceptional circumstances.
Feb 18, 18, 5:41 pm
#191
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Originally Posted by Ber2dca
One thing to consider here is that most scheduled flights departed Newark for the UK last night - delayed by a couple of hours but not cancelled - so the question of why the MAN flight was cancelled rather than delayed is an interesting one. Perhaps the fact that EWR/MAN is kind of a borderline route to a secondary market of relatively little economic significance to United (especially now in the winter) played a role here? If UA decides to cancel out of economic or operational considerations, it is unlikely to count as exceptional circumstances.
Feb 19, 18, 4:52 am
#192
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Originally Posted by Antonio007
This mornings flight February 18 From MAN to EWR was cancelled due to the flight from Newark last night not arriving.
Can anyone advise on whether this cancelled flight is eligible for compensation under European legislation .
The airline blames the cancellation of the incoming flight and this mornings flight on bad weather ..however I took a screen shot of the weather on a weather app and it appears to be cold but sunny nothing that appears to have prevented other flights arriving or departing
Does anyone have more information regarding this ?
Can anyone advise on whether this cancelled flight is eligible for compensation under European legislation .
The airline blames the cancellation of the incoming flight and this mornings flight on bad weather ..however I took a screen shot of the weather on a weather app and it appears to be cold but sunny nothing that appears to have prevented other flights arriving or departing
Does anyone have more information regarding this ?
No bad weather in MAN
UA had 9+ hours to charter a plane to make the flight happen....
They chose not to - because they were too tight and they know only 5 people or less will sue them and win their EU261!
Feb 19, 18, 10:40 am
#193
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Very lively discussion. I had claimed compensation on a canceled flight from BCN- EWR last year. All I did was write UA via Customer Service and put in the subject line EU 261 compensation request. I've never received such a fast reply from Customer Service before (literally within the hour) and they said that my flight qualified for compensation. They offered me 600 or a $900 UA ECERT.
very seamless process and it was just two emails. I would try the same and see what they say no need to use an intermediary at this point to communicate with UA in my opinion.Best of luck and keep us posted. Thanks and safe travels
very seamless process and it was just two emails. I would try the same and see what they say no need to use an intermediary at this point to communicate with UA in my opinion.Best of luck and keep us posted. Thanks and safe travels
Mar 13, 18, 3:02 pm
#194
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Originally Posted by Flying Machine
Very lively discussion. I had claimed compensation on a canceled flight from BCN- EWR last year. All I did was write UA via Customer Service and put in the subject line EU 261 compensation request. I've never received such a fast reply from Customer Service before (literally within the hour) and they said that my flight qualified for compensation. They offered me 600 or a $900 UA ECERT.
very seamless process and it was just two emails. I would try the same and see what they say no need to use an intermediary at this point to communicate with UA in my opinion.Best of luck and keep us posted. Thanks and safe travels
very seamless process and it was just two emails. I would try the same and see what they say no need to use an intermediary at this point to communicate with UA in my opinion.Best of luck and keep us posted. Thanks and safe travels
Our flight from BRU-EWR on Feb 26 was cancelled due to maintenance (crack in the fuselage). We were re-booked on a LH flight BRU-MUC-EWR, which pretty much assured that our two pieces of checked luggage would be missing for one and three days, respectively. We arrived at EWR 6+ hours later than we should have with United. Based on my understanding, we should be due EUR600 each, and I'm trying to figure out the best way to approach this - by contacting United directly (and if so, how) or by filing an actual EU261 claim form somewhere else. Any suggestions?
Additionally, should go ahead and also accept the $400 voucher that their automated Customer Service is offering for the "inconvenience?" Would this exclude me from collecting via EU261, or would that be completely separate?
Thanks!
Mar 13, 18, 3:08 pm
#195
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Originally Posted by WormGod
Did you send an actual email? If so, to what address? Or did you just fill out the "Contact Customer Care" form on their website?
Our flight from BRU-EWR on Feb 26 was cancelled due to maintenance (crack in the fuselage). We were re-booked on a LH flight BRU-MUC-EWR, which pretty much assured that our two pieces of checked luggage would be missing for one and three days, respectively. We arrived at EWR 6+ hours later than we should have with United. Based on my understanding, we should be due EUR600 each, and I'm trying to figure out the best way to approach this - by contacting United directly (and if so, how) or by filing an actual EU261 claim form somewhere else. Any suggestions?
Additionally, should go ahead and also accept the $400 voucher that their automated Customer Service is offering for the "inconvenience?" Would this exclude me from collecting via EU261, or would that be completely separate?
Thanks!
Our flight from BRU-EWR on Feb 26 was cancelled due to maintenance (crack in the fuselage). We were re-booked on a LH flight BRU-MUC-EWR, which pretty much assured that our two pieces of checked luggage would be missing for one and three days, respectively. We arrived at EWR 6+ hours later than we should have with United. Based on my understanding, we should be due EUR600 each, and I'm trying to figure out the best way to approach this - by contacting United directly (and if so, how) or by filing an actual EU261 claim form somewhere else. Any suggestions?
Additionally, should go ahead and also accept the $400 voucher that their automated Customer Service is offering for the "inconvenience?" Would this exclude me from collecting via EU261, or would that be completely separate?
Thanks!
