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Thanks! I missed those, would have saved me a few bucks. Next time...
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Originally Posted by UA Insider
(Post 19399724)
Hi WineCountryUA, sorry for the issue and great catch! Looks like the wording we’ve used in the instructions isn’t quite right. It even varies between browsers and operating systems. We’ll work to fix this as I can certainly see the confusion. Others mention being able to successfully submit by browsing/choosing the file and then “continuing” (and that’s the experience we’ve been able to recreate here too). But, it sounds like that did not work for you either. I’m happy to hear you ended up speaking with the Refund group. If other pieces of the process didn’t work as well and you want to send them to me via PM, would be happy to see if there’s anything else we’re missing.
Shannon I had to use this for the first time and successfully clicked continue, but when I go to check the status of the refund I see: Your refund status: Request Received - pending review Error: Object reference not set to an instance of an object. Please contact your Customer Service representative at 1-800-UNITED-1 (1-800-864-8331). |
Originally Posted by WineCountryUA
(Post 19395812)
I ended up calling and getting transfered to the refunds desk. There is a procedure for adding a fax'ed file to an existing request. ....
Originally Posted by njcommodore
(Post 19426757)
... I had to use this for the first time and successfully clicked continue, ...
Originally Posted by njcommodore
(Post 19426757)
....
Error: Object reference not set to an instance of an object. Please contact your Customer Service representative at 1-800-UNITED-1 (1-800-864-8331). |
Originally Posted by njcommodore
(Post 19426757)
Hi Shannon,
I had to use this for the first time and successfully clicked continue, but when I go to check the status of the refund I see: Your refund status: Request Received - pending review Error: Object reference not set to an instance of an object. Please contact your Customer Service representative at 1-800-UNITED-1 (1-800-864-8331). Shannon |
Hi Shannon,
Got an email from Customer Service today saying I needed to provide additional information (specifically the letter I faxed). I called the elite desk who transferred me to refund desk. The very nice woman was aware of the upload problem and I emailed her the letter. If this is going to be a long fix could an email address get created/posted so we don't have to rely on faxing? |
Refund request denied?
My fiancé and I had a trip to NYC planned. She had to have surgery and was ordered by her doctor to stay in bed rest for a month.
I cancelled the trip, requested and refund with the letter from the doctor stating that she could not travel and must stay in bed rest, and UA denied it. Is that normal? |
What was the fare rules? Some fares are non-refundable, and this is clearly indicated in the fare rules.
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Originally Posted by avi8tir
(Post 20323572)
... Is that normal?
Originally Posted by mduell
(Post 20323595)
What was the fare rules? Some fares are non-refundable, and this is clearly indicated in the fare rules.
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Originally Posted by avi8tir
(Post 20323572)
My fiancé and I had a trip to NYC planned. She had to have surgery and was ordered by her doctor to stay in bed rest for a month.
I cancelled the trip, requested and refund with the letter from the doctor stating that she could not travel and must stay in bed rest, and UA denied it. Is that normal? I find this policy very customer friendly and when I applied for a medical cancellation a few months ago, it was handled within a week without hassle. I mailed my documentation in. |
Originally Posted by avi8tir
(Post 20323572)
My fiancé and I had a trip to NYC planned. She had to have surgery and was ordered by her doctor to stay in bed rest for a month.
I cancelled the trip, requested and refund with the letter from the doctor stating that she could not travel and must stay in bed rest, and UA denied it. Is that normal? |
I got the same problem. anyone out there can help with this refund request from United?
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Had the same issue with a refund for a cancelled tix using $/voucher together.
However, the actual status updated later on, regardless of the presence of the message. |
long time issue and reported to UA multiple times
http://www.flyertalk.com/forum/unite...l#post19426757 http://www.flyertalk.com/forum/unite...a-refunds.html |
Originally Posted by WineCountryUA
(Post 20619494)
long time issue and reported to UA multiple times
http://www.flyertalk.com/forum/unite...l#post19426757 http://www.flyertalk.com/forum/unite...a-refunds.html Anyone knows the problem still persists? I need to either cancel 2 refundable tickets or to rebook them to something else. Travel date is in August but we would be out of the country from Mid Jul and not come back until Mid Aug past the travel date. So really need to do this before leaving. I prefer to do the cancellation but after reading this thread I am afraid the refund would go to a black hole. |
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