Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Consolidated BOM (Mumbai) logistics / connections / lounges

Old Mar 31, 2015, 12:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Traveling To/From India on UA -- Experiences, Meals, Connections, Lounges, Bags, ....

Mumbai airport (BOM) connection/transfer/transit questions - dedicated thread in India-Based Airlines
Star Alliance lounges in Delhi and Mumbai
India's air bubbles: is transit travel allowed
Travel to/within India on UA/Vistara

Domestic to International Transfer
  • Baggage: 9W and AI will interline bags if on a single ticket. AI may interline on separate tickets, at agents discretion.
  • Entry to the airport: To get into any Indian airport you need to show a paper or electronic itinerary or paper boarding pass. Indian airports are not doing electronic boarding passes yet. Entry was permitted earlier than the rumoured 4 hour limit.
  • UA counters: They opened about 3 1/2 hours prior to the flight (scheduled for 4 hours). They do doc check, account for interlined baggage, and provide lounge invites. 9W had given me all my boarding passes, but I had to stop at the UA counter to get the lounge invite.
  • Waiting Area: If you're early before the lounge opens and in C, there are very pleasant seating areas located on the far right and left sides of the check-in area. It's just past where EK and ANA do their premium check-ins, respectively.
  • Fast-Track: UA premiers and business travellers can access a fast-track security and customs line on the extreme right of the terminal. The normal line was pretty busy in comparison.

BOM T2 Lounge
  • There are 3 sections in this lounge: First, Premium, and Business. It turns out Premium is used for some airlines to reward their more valuable business class flyers and is a step nicer than Business. UA sends everyone to the normal Business section, including the GS flyers I spoke with. UA agents normally provide an invitation card to the lounge during the check-in process.
  • The lounge is really quite nice, very nice decor, comfy seats with individual power outlets. There's a big buffet with hot and cold food and Indian, Asian, and Western selections. You get free Wi-Fi that is stable and fast. A free 15-minute massage treatment is offered. There are showers, but I had to get someone to escort me to the Premium section for a hot shower…apparently business only has cold showers. The bar is fairly good with sparkling wine, still wines, beers on tap, and blended whiskeys. The bar in the Premium section additionally has single malts.
  • UA's usual gate is quite close to the lounge, about a 1-2 minute walk once you find the right direction.

Boarding Gate
  • There is a slightly bizarro secondary check before entering the gate. They check for the US liquid rule compliance, so no water bottles. You must also remove your shoes and send them through the scanner, and you get a physical pat-down (at least your 4th of the journey, so enjoy!)
  • The actual boarding gate area is unpleasantly tiny. Do not get here too early, as it's not nice and very crowded. No restrooms and little seating beyond security.
  • Of course, prior to boarding, the Indian version of security theatre checks the stamps on your baggage tag. Do double check that you have the stamped tags attached. You may have to return to security if your stamped tag is missing, or you may have another security screening of your bag on the spot
Print Wikipost

Consolidated BOM (Mumbai) logistics / connections / lounges

Old Sep 16, 2012, 12:23 pm
  #16  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: NYC
Posts: 27,221
I would also avoid connecting in BOM if possible, although if it's an overnight connection, it's probably not significantly different than any other airport that doesn't have a hotel in the terminal.

DEL does have transit hotel that might meet your needs, if your domestic leg is on one of the full service carriers.

As mentioned there are a number of hotels near BOM. I stayed at the Courtyard by Marriott which was a notch or two above a US Courtyard. I think many of the hotels offer room rates that include airport transfers, I would definitely pre-arrange that. And even though distances may be short in the area around BOM, the traffic can be quite slow at virtually any hour, so plan (and set your expectations) accordingly.
ijgordon is offline  
Old Sep 16, 2012, 2:15 pm
  #17  
 
Join Date: Nov 2011
Location: YUL
Programs: UA 1K, MR Bonvoy Bonzaiiiii, National EE
Posts: 622
I've flown EWR-BOM in Y 5 times in the past year and a half - and yes, as others have said, the flight has been full every time with people gate checking bags like crazy. I like the flatbed CO seat myself, and the fact that you avoid connections and get to where you need to go (or in your case, almost there).

Upon arrival in BOM, it's not so horrible, just bus it from the plane to immigration and then customs. When leaving customs, it can be a little daunting with all the people waiting outside with signs - just be patient and look closely for your pre-arranged driver/car.

A hotel in the area I stayed at before that was good was the Intercontinental Lalit hotel. I believe now, unfortunately, they dropped their relationship with Intercon and are now part of the Lalit family of hotels in India. Either way, it is the closest airport to the international terminal and offers car service to pick you up.

Never flew domestic out of BOM, so can't help ya, but you can just then take the flight the next morning and have the hotel drop you at the domestic terminal.

On the return, you will have access to the LH lounge with a C ticket or *G and Y ticket. The LH lounge is small, but has some decent finger food and drinks. As is typical with flights to the US, there is another security check at the gate, so ditch the liquids and be prepared to queue once again. Also, as others have said, make sure not to arrive more than 3 hours ahead of your flight departure, and have a printed itinerary to show the guards - if either of those is not met, they won't even let you into the airport.

All things considered, if this is your first time in India, I'd follow chinatrader's advice and see about connecting in the ME instead. Well, anywhere except Jeddah... I just home a few hours ago after a 37 hour trip SIN-RUH-JED (South Term)-JED (North Term)-FRA-EWR. The worst part of it was the connection in JED, which makes BOM look like an organized, well lubricated machine.
brp1264 is offline  
Old Sep 16, 2012, 4:04 pm
  #18  
uwr
 
Join Date: Sep 2011
Location: SEA
Programs: AS MVP Gold75K
Posts: 850
Until the new terminal is finished, you should AVOID connecting at BOM. It is a nightmare, by my own experience (several years ago) and that of others:

http://www.flyertalk.com/forum/india...-airports.html

I agree with the posters who suggest either:
DEN-IAD-DXB-TRV (last leg on EK)
or
DEN-SFO/LAX-SIN-TRV (last leg on SilkAir).

You won't get miles on the last legs, but you'll maintain your sanity.
I took the IAD-DXB-India flight myself last winter, and it was easy. No shower at the LH Senator lounge, but there is a hotel gym with nice shower rooms.

Alternatively, try DEN-EWR-DEL. However, DEL-TRV doesn't run frequently. There is a hotel in the airport.

If you absolutely have to go via BOM, then you need to realize that international and domestic terminals are far from each other. You might want to stay at a hotel near the domestic side of the airport so that you'll have an easy trip in the morning. I have stayed at the Leela in the past, and it was outstanding. Make sure that your hotel arranges airport transportation for you.
uwr is offline  
Old Sep 16, 2012, 8:30 pm
  #19  
Original Poster
 
Join Date: Apr 2010
Location: 5280 feet
Programs: UA GS
Posts: 674
Thank you all, terrific responses. I don't have to go through BOM, so perhaps I will try to avoid it.

The only issue with going through SIN is that SilkAir only flies to TRV on the day before and the day after the day I actually want to get there. My meetings are on a Monday morning, so I want to get there on Sunday and SilkAir only flies SIN-TRV on Saturdays and Mondays.

I'm sure TRV is fine and everything but I really don't want to be there any longer than I have to. If I take the Saturday flight that means leaving the US on Thursday given time changes.

I may take the SIN route home as that will put me on the SIN-NRT-LAX A380 in C and I will get home the almost same day I leave (more or less, as the SilkAir flight out of TRV is at 1030pm and is a redeye). The SIN-LAX A340-500 nonstop is booked up the day I would want to travel, unfortunately.

Looks like I will go through DXB.
harryhood is offline  
Old Oct 14, 2012, 8:48 pm
  #20  
Original Poster
 
Join Date: Apr 2010
Location: 5280 feet
Programs: UA GS
Posts: 674
Just wanted to update this thread with what actually happened. I booked DEN-IAD-DXB-TRV (first 2 legs UA, last EK). IAD-DXB is 13 hours, filled with people who looked like US military contractors and maybe a few business folks. Boarding was a nightmare at IAD as we had one of the C gates that have very little space between the gate door and the main walkway.

I stayed in the DXB transit hotel as my layover time was 12 hours. This let me catch up on sleep, start transitioning to the time zone, get some work done in private.

The DXB-TRV flight was fine, but not an EK777 -- instead at A330. So no new business class seats. I found the A330 seats, which were recliners, to be too tall, meaning I felt like I was sitting on them, not in them. I'm a big dude and the tray table would not go down across my legs. Not a ton of legroom, but C was only about 1/5 full.

TRV airport is tidy and clean.

The flight home was TRV-SIN-NRT-IAD-DEN. First leg on Silkair, last 3 legs on UA. Layovers of 1.5-2 hours at each stop. Silkair C seats were terrible but the service was fantastic, and the food was probably some of the best airline food I've had in a while. Not sure why I got booked through IAD on the way home, the price must have been cheaper as I normally like to fly through SEA on the way home from NRT. It added about 4 hours to what was already a staggeringly long trip home (32 hours from airplane door in TRV to airplane door in DEN). It may be better to go back the way I came for the next go around, as it looks and feels shorter.

The SQ Krisflyer lounge in Terminal 3 was really nice and offers showers. I didn't need one but nice to know it's there for next time.

UA's 777 C seats are a tough sell to me. They are very narrow and while I had window seats on both SIN-NRT and NRT-IAD (and therefore managed to avoid the middle 4), they are just not comfortable for sleeping compared to the C seats in the 767, which I believe are wider (or at least feel wider).

No delays, no issues, easy trip from a flight standpoint. Service was average UA C service -- nothing spectacular but nice not to have to endure Y. I highly recommend the connection through DXB for those mimicing this trip.
harryhood is offline  
Old Oct 14, 2012, 9:36 pm
  #21  
 
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
Originally Posted by harryhood
Just wanted to update this thread with what actually happened. I booked DEN-IAD-DXB-TRV (first 2 legs UA, last EK). IAD-DXB is 13 hours, filled with people who looked like US military contractors and maybe a few business folks. Boarding was a nightmare at IAD as we had one of the C gates that have very little space between the gate door and the main walkway.

I stayed in the DXB transit hotel as my layover time was 12 hours. This let me catch up on sleep, start transitioning to the time zone, get some work done in private.

The DXB-TRV flight was fine, but not an EK777 -- instead at A330. So no new business class seats. I found the A330 seats, which were recliners, to be too tall, meaning I felt like I was sitting on them, not in them. I'm a big dude and the tray table would not go down across my legs. Not a ton of legroom, but C was only about 1/5 full.

.
Glad to know someone finally followed my advice . Glad DXB worked out well for you. That's a great transit hotel in T-3 & T-1 so good thing you used it. I forgot EK uses the 330's now on some of the India & Pakistan flights. Sometimes you luck out w the 3 cabin 330 but I agree, those C seats are very strange (they are the oldest in the fleet). EK is getting rid of those 330's so hopefully, if you need to make this trip again it will be on a 773 or 772
chinatraderjmr is offline  
Old Apr 4, 2014, 5:56 am
  #22  
 
Join Date: Feb 2010
Location: PHL
Programs: AA Platinum, Pro, Marriott Platinum, Sonesta Preferred
Posts: 115
Mumbai airport lounge

I am wondering if UA BF pax can access the Mumbai Airport Lounge Services? UA website does not say it has any lounge access in Mumbai and the Mumbai website (http://www.csia.in/atcsia/cpi-lounge.aspx) is cryptic about who can access the lounge.

I will be flying back from Mumbai next fri BOM-EWR on the night flight. So it would be really nice if I can take a shower, change into something comfortable before I hope on the flight.
NJFlyer_HOHO is offline  
Old Apr 4, 2014, 6:07 am
  #23  
 
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
Originally Posted by NJFlyer_HOHO
I am wondering if UA BF pax can access the Mumbai Airport Lounge Services? UA website does not say it has any lounge access in Mumbai and the Mumbai website (http://www.csia.in/atcsia/cpi-lounge.aspx) is cryptic about who can access the lounge.

I will be flying back from Mumbai next fri BOM-EWR on the night flight. So it would be really nice if I can take a shower, change into something comfortable before I hope on the flight.
I don't think any lounges in Mumbai offer showers. Do you have any star alliance status (gold and above)? If so you could access the LH lounges. They are small, but decently stocked with food and a quiet place to relax.
IADFlyer123 is offline  
Old Apr 4, 2014, 6:16 am
  #24  
FlyerTalk Evangelist
 
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,878
The new T2 at BOM, unfortunately, does not have any airline (or even third-party, I think) lounges - for whatever reason, GVK, who runs the airport, wouldn't allow them to be built. While the LH lounge at the old international terminal wasn't great - it was better then the others on offer (Celebrations and I forget the other one - don't know which one UA used previously).

There are 2 I think, right next to each other. I flew CX out a few weeks ago, and have access in India through my local platinum MC. I went to what seemed like the main lounge, and got directed to another room next door, which was apparently the MC lounge. It was decent, not too bad, but nothing too exciting. A few hot and cold food options (meat and veg), self-serve non-alcoholic drink fridges, cappuccino machine and a bar, power outlets. Not sure about the other one, but it looked bigger.

To answer your question, I'm sure UA has contracted with one of the lounges for access. Not sure which one. If its not offered, make sure to ask for a lounge pass at check in as you'll need it to enter.

Actually, just checked the UA site and does confirm, under the other partner lounges tab, that BF and *G has access to the Mumbai airport lounge. Glad they updated that - that beats the * site, which apparently hasn't updated - the lounge finder there still reported to use the LH lounge.

Originally Posted by IADFlyer123
I don't think any lounges in Mumbai offer showers. Do you have any star alliance status (gold and above)? If so you could access the LH lounges. They are small, but decently stocked with food and a quiet place to relax.
No LH lounge at the new BOM T2 which opened in Feb. As I mentioned above, no airline was allowed to build their own lounge. Gorgeous new terminal, nice open spaces, beautiful art, much improved customs area both inbound and out. Unfortunately, though, no change service-wise.
emcampbe is online now  
Old Apr 4, 2014, 6:26 am
  #25  
 
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
Originally Posted by emcampbe
The new T2 at BOM, unfortunately, does not have any airline (or even third-party, I think) lounges - for whatever reason, GVK, who runs the airport, wouldn't allow them to be built. While the LH lounge at the old international terminal wasn't great - it was better then the others on offer (Celebrations and I forget the other one - don't know which one UA used previously).

There are 2 I think, right next to each other. I flew CX out a few weeks ago, and have access in India through my local platinum MC. I went to what seemed like the main lounge, and got directed to another room next door, which was apparently the MC lounge. It was decent, not too bad, but nothing too exciting. A few hot and cold food options (meat and veg), self-serve non-alcoholic drink fridges, cappuccino machine and a bar, power outlets. Not sure about the other one, but it looked bigger.

To answer your question, I'm sure UA has contracted with one of the lounges for access. Not sure which one. If its not offered, make sure to ask for a lounge pass at check in as you'll need it to enter.

Actually, just checked the UA site and does confirm, under the other partner lounges tab, that BF and *G has access to the Mumbai airport lounge. Glad they updated that - that beats the * site, which apparently hasn't updated - the lounge finder there still reported to use the LH lounge.



No LH lounge at the new BOM T2 which opened in Feb. As I mentioned above, no airline was allowed to build their own lounge. Gorgeous new terminal, nice open spaces, beautiful art, much improved customs area both inbound and out. Unfortunately, though, no change service-wise.
Good to know
IADFlyer123 is offline  
Old Apr 4, 2014, 8:01 am
  #26  
 
Join Date: May 2012
Location: Omaha
Programs: UA 1K, MM
Posts: 62
Question on Mumbai new lounge

I used the new lounge last week coming home BOM-EWR in economy at *G. I can confirm no shower option, but it is large open lounge with the ususal snacks and drinks.

My question is when I fly into BOM and connect with Jet Airways I often have a 10 hour layover to connect to BLR on Jet from the domestic terminal. After I clear customs and recheck my bags with Jet can United get me back through security and into the International lounge. Killing time at the BOM domestic terminal is the worst part of the trip. Thanks.
OmahaUnitedMM is offline  
Old Apr 4, 2014, 9:37 am
  #27  
 
Join Date: Dec 2008
Location: ORD
Programs: UA GS 4MM
Posts: 583
Transfer time/options in BOM

Here's a related question. I am going to Goa in October, planning to fly EWR-BOM on 48, arriving (in theory) at 2040 and needing to transfer to the domestic terminal. The only flight after 48's arrival departs at 2235. My question is whether there is any realistic likelihood of making this connection or if I should just get a room overnight and reload for the next day? Any recommendations on a hotel between the international and domestic terminals? How much time should I allocate on the return domestic-international transfer? Thanks for your advice! I recall in the past it's been a mess xferring in Mumbai, and I'm not sure if the new T2 has made it better or worse!
JDT1955 is offline  
Old Apr 4, 2014, 10:34 am
  #28  
 
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,200
Originally Posted by JDT1955
Here's a related question. I am going to Goa in October, planning to fly EWR-BOM on 48, arriving (in theory) at 2040 and needing to transfer to the domestic terminal. The only flight after 48's arrival departs at 2235. My question is whether there is any realistic likelihood of making this connection or if I should just get a room overnight and reload for the next day? Any recommendations on a hotel between the international and domestic terminals? How much time should I allocate on the return domestic-international transfer? Thanks for your advice! I recall in the past it's been a mess xferring in Mumbai, and I'm not sure if the new T2 has made it better or worse!
Your best bet is to overnight in Mumbai. The new T2 Terminal is light years better than the old one, but you will walk forever to get from your flight to customs/immigration. Then transferring to Domestic takes time.

Best to grab a room at the airport. I would suggest the Hyatt Regency. It is literally across the street from the arrivals area, they will pick you up at Arrivals, and the rooms are very affordable (<$120) with the current value of the Rupee.

The domestic to international transfer is not much better than it used to be, so you should give yourself at least 4-5 hours between your domestic arrival and international departure. That said, the bus from Domestic drops you off in a much better and less congested area than the old terminal. Use the last door into T2 (less traffic) and you should find the UA counter at "Post M". Good luck.
bluedemon211 is offline  
Old Apr 4, 2014, 10:52 am
  #29  
Suspended
 
Join Date: Jan 2009
Programs: UA 1k
Posts: 1,208
the mumbai lounge is fantastic. it's not really a lounge, so much as a blocked off gate area. but the food is amazing. it was better than the food in BF on UA. i ate enough so i was stuffed. i didn't see showers or anything really since it's just basically a gate area where they added tables and stuff. i get the sense the size is variable based on time of day, they can move back or push forward where the entrance is. i'm not sure, just a guess. the only thing i didn't like is there were mosquitos and i got bitten like twice.
travel.flier is offline  
Old Apr 4, 2014, 11:29 am
  #30  
 
Join Date: Jul 2012
Location: Charlotte
Programs: UA 1k, Marriott LT Titanium, '20 Ambassador
Posts: 150
Originally Posted by OmahaUnitedMM
I used the new lounge last week coming home BOM-EWR in economy at *G. I can confirm no shower option, but it is large open lounge with the ususal snacks and drinks.

My question is when I fly into BOM and connect with Jet Airways I often have a 10 hour layover to connect to BLR on Jet from the domestic terminal. After I clear customs and recheck my bags with Jet can United get me back through security and into the International lounge. Killing time at the BOM domestic terminal is the worst part of the trip. Thanks.
I'm planning to visit India in a few weeks. I was curious about the baggage situation with Jet, did you have to pay to check your bags for the domestic connection or did you just retrieve them, go through customs, and drop them back at a generic baggage check area? What about the return flight where you typically fly them first, I didn't see a good list of prices on their site for bag fees?
JonasCLT is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.