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Expert Mode: opt-in to see upgrade visibility/fare bucket data- Website back?

Old Nov 15, 18, 8:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: seanp7
Feb 2023: Many reports that Expert Mode checkbox is being disabled automatically / randomly (in some cases, repeatedly), and users have to opt back in on the website to re-enable Expert Mode.

Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)

Updated instructions (2022)
Originally Posted by Micp3208 View Post
... Try this:
My United > Settings > Special Preferences & Accomodations > Scroll down past search preferences and click Enable expert mode.
Originally Posted by UA Insider View Post
Hi Everyone,

I wanted to let you know that well be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
  1. Go to united.com > My Account
  2. Select Manage Profile
  3. In the Preferences section, select View All Flight Search Preferences
  4. In the Expert Mode section, read and acknowledge the customer advisements
  5. Click Save at the bottom of the page

As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.

Shannon


Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}


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Expert Mode: opt-in to see upgrade visibility/fare bucket data- Website back?

Old Sep 22, 19, 12:48 pm
  #76  
 
Join Date: Aug 2019
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I hope you can read this photo . I may have to try calling again because I actually called before posting the question this morning and lady confirmed it was 43k. But if yours is showing 22.5k, I should indeed be getting it for 22.5k I would hope :-). Are there any requirements that we have to use the card first , have points transferred into it , etc or anything like that ?
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Old Sep 22, 19, 1:11 pm
  #77  
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Originally Posted by coloradotraveler View Post
I hope you can read this photo . I may have to try calling again because I actually called before posting the question this morning and lady confirmed it was 43k. But if yours is showing 22.5k, I should indeed be getting it for 22.5k I would hope :-). Are there any requirements that we have to use the card first , have points transferred into it , etc or anything like that ?
Yes, I can read the photo. It looks like the system is out of sync: I don't understand why it would show the "exclusive availability" message and still have the higher price. It may be a HUCA situation, or it may resolve itself on the website. The problem is, the XN inventory could disappear before it gets cleared up. . Here's hoping it doesn't.
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Old Sep 22, 19, 1:46 pm
  #78  
 
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What is an HUCA situation ?
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Old Sep 22, 19, 1:50 pm
  #79  
 
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Originally Posted by jsloan View Post
Yes, I can read the photo. It looks like the system is out of sync: I don't understand why it would show the "exclusive availability" message and still have the higher price. It may be a HUCA situation, or it may resolve itself on the website. The problem is, the XN inventory could disappear before it gets cleared up. . Here's hoping it doesn't.
There actually isn't a disconnect between the top and the bottom of the photo. The 22.5K price above is the lowest price for a connecting flight. The 43K price is the nonstop price. Further down on the list (out of the photo) would be connecting flights at 22.5K.

That said, I did the search as well and received the 22.5K for the nonstop on 7/21 as well. I have the Chase Club credit card and Platinum status, so I got the message that it is "exclusively" for me. The disconnect is that the OP isn't getting 22.5K for the nonstop as well as the connecting flights since two of us on FT are getting it for the nonstop.

Originally Posted by coloradotraveler View Post
What is an HUCA situation ?
"Hang up, call again" if you don't like the answer you received the first time at the call center. It's very common for different agents to give different answers. Extremely common.

Last edited by WineCountryUA; Sep 22, 19 at 4:43 pm Reason: merged consecutive posts by same member
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Old Sep 22, 19, 2:00 pm
  #80  
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Originally Posted by nycityny View Post
The disconnect is that the OP isn't getting 22.5K for the nonstop as well as the connecting flights since two of us on FT are getting it for the nonstop.
Agreed. That's the part where the system is out of sync. If the UA systems recognize OP's credit card well enough to print the "exclusive" message, they should also give the lower price.
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Old Sep 22, 19, 2:23 pm
  #81  
 
Join Date: Aug 2019
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Do you two that are seeing this nonstop flight for 22.5k from DEN to LIH on July 21, are you both Premier status? Are the VN9 award fare flights only available for certain KINDS or statuses with United ? I have the United Explorer MileagePlus card but do not have any kind of special status, etc . Just got the card Friday . Havent used it yet . I did call again and the United lady said theres a possibility your status is making the difference . This would be upsetting because the big reason I got the card was to hopefully get these nonstop flights at the award level hopefullyand I thought the expert mode with XN9 was for any Chase Mileage Plus cardholder . Thanks !
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Old Sep 22, 19, 2:30 pm
  #82  
 
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Originally Posted by coloradotraveler View Post
Do you two that are seeing this nonstop flight for 22.5k from DEN to LIH on July 21, are you both Premier status?
I have Premier Platinum status. I don't know if that's the difference.
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Old Sep 22, 19, 2:43 pm
  #83  
 
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Originally Posted by jsloan View Post
Agreed. That's the part where the system is out of sync. If the UA systems recognize OP's credit card well enough to print the "exclusive" message, they should also give the lower price.
jsloan do you have Premier or Elite or any kind of status ?
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Old Sep 22, 19, 2:46 pm
  #84  
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Originally Posted by nycityny View Post
I have Premier Platinum status. I don't know if that's the difference.
I have 1K status.

Originally Posted by coloradotraveler View Post
Do you two that are seeing this nonstop flight for 22.5k from DEN to LIH on July 21, are you both Premier status? Are the VN9 award fare flights only available for certain KINDS or statuses with United ?
So... in the past, the XN bucket has been accessible for any Premier member, or any cardholder. You can see the entire list of benefits here: Chase MP Explorer Card (Q&A, Benefits, Bonuses, Discussion, ....)

In the Wiki; note this line:

  • Access to XN expanded Economy Saver award inventory (not a published benefit)
It's possible that they've removed this benefit, and since it's unpublished, we'd never know. However, the fact that the website still includes the text about this being an "exclusive" price -- when it clearly isn't, because I was able to see the 43K price when I wasn't logged in -- makes me think that this is more likely a glitch that will be resolved by waiting a couple of days. I just hope that the award space will still be there.
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Old Sep 22, 19, 3:19 pm
  #85  
 
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I called back a third time and the lady said something about it being an HN? flight and XN not available or something like that . She was also difficult to understand . I feel like Im not getting a straight answer from them and Ive explained the statement about exclusively available and it doesnt seem to make a difference . Ugh .
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Old Sep 22, 19, 4:23 pm
  #86  
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Originally Posted by coloradotraveler View Post
I called back a third time and the lady said something about it being an HN? flight and XN not available or something like that . She was also difficult to understand . I feel like I’m not getting a straight answer from them and I’ve explained the statement about “exclusively available” and it doesn’t seem to make a difference . Ugh .
There are four inventory buckets used for economy award travel on United-operated flights.
YN/HN are both Everyday Economy awards; the difference is that YN has last-seat availability, whereas HN is capacity-controlled. YN is available to all Premier members and was a published benefit of the Explorer Card. (I couldn't find it earlier on the benefits website; I suspect it is still a benefit, though).

XN/X are both Saver Economy awards; XN frequently has more inventory than X. XN is available to all Premier members and was an unpublished benefit of the Explorer Card.

More information here: Decoding the alphabet soup - fare buckets for UA

All that said, the answer the agent was giving you was wrong. The nonstop is available in both YN and HN, so that wasn't why the message was being printed. At this point, there may be nothing you can do but wait.
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Old Sep 22, 19, 4:37 pm
  #87  
 
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jsloan thanks for all your help. I will indeed just wait it out a few days and if still doesnt show that nonstop being 22.5k, Ill grab one of the others with one stop and short layover for 22.5k. The good news is that on the return home, it is showing some nonstop flights back to DEN for 22.5 k.
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Old Sep 23, 19, 4:52 pm
  #88  
 
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Do any of you that show the nonstop one way flight from DEN to LIH July 21 have miles transferred into your account ? I dont have any transferred in yet from Chase UR and I wonder if thats why you are seeing that nonstop for 22.5k and Im only seeing it for 43k. That is one theory of one of the 4 people I have talked to at United .
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Old Sep 23, 19, 5:02 pm
  #89  
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Originally Posted by coloradotraveler View Post
Do any of you that show the nonstop one way flight from DEN to LIH July 21 have miles transferred into your account ? I dont have any transferred in yet from Chase UR and I wonder if thats why you are seeing that nonstop for 22.5k and Im only seeing it for 43k. That is one theory of one of the 4 people I have talked to at United .
Pure guessing, seriously doubt that has a bearing
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Old Sep 24, 19, 5:08 pm
  #90  
 
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I deposited 1,000 points into MileagePlus today and then saw that nonstop for 22.5k. I hadnt looked at that flight since yesterday and wished I would have checked again right before I deposited from points from Chase UR to see if that is what made the difference in me seeing it for 43k vs 22.5k. Just thought I would pass this on. Needless to say , I was excited to book our 4 flights for first ever trip to Hawaii next summer for 22.5k ! I then went back in and got nonstop flights for 22.5k coming home a week later . Pretty happy I got 4 RT tickets for 180,000 pts and some change!
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