Nov 15, 2018, 7:53 pm
Last edit by: seanp7
Feb 2023: Many reports that Expert Mode checkbox is being disabled automatically / randomly (in some cases, repeatedly), and users have to opt back in on the website to re-enable Expert Mode.
Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)
Updated instructions (2022)
Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}
Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)
Updated instructions (2022)
Hi Everyone,
I wanted to let you know that we’ll be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.
Shannon
I wanted to let you know that we’ll be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
- Go to united.com > My Account
- Select “Manage Profile”
- In the Preferences section, select “View All Flight Search Preferences”
- In the Expert Mode section, read and acknowledge the customer advisements
- Click “Save” at the bottom of the page
As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.
Shannon
Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}
Expert Mode: opt-in to see upgrade visibility/fare bucket data/Issue staying enabled?
Nov 20, 2022, 11:03 am
#391
Join Date: Oct 2007
Location: NYC, Wash DC
Programs: BA Gold, UA Plat (1mm),Marriott LT Plat, Avis PC, National Exec Elite, Hertz PC
Posts: 394
Hi Everyone,
I want to give you an update on the changes to our united.com Expert Mode feature. By now, most of you know why we made the change we did: Displaying this level of information to all customers was causing significant confusion and questions.
We remain committed to providing information that makes your travel planning experience better, but there is a difference between a feature like Expert Mode -- which is understood by a select set of customers, and new features we’re developing like upgrade status visibility -- which is more easily understood by all customers. I’m happy to say that, as a direct result of your feedback, we have worked hard to accelerate a couple solutions that accomplish this goal.
Within the next two weeks we will:
Shannon Kelly
Director, Customer Insights
United Airlines
I want to give you an update on the changes to our united.com Expert Mode feature. By now, most of you know why we made the change we did: Displaying this level of information to all customers was causing significant confusion and questions.
We remain committed to providing information that makes your travel planning experience better, but there is a difference between a feature like Expert Mode -- which is understood by a select set of customers, and new features we’re developing like upgrade status visibility -- which is more easily understood by all customers. I’m happy to say that, as a direct result of your feedback, we have worked hard to accelerate a couple solutions that accomplish this goal.
Within the next two weeks we will:
- Introduce improved upgrade status visibility for all customers. As many of you have seen in our preview site, this feature makes it easier for customers to review their upgrade status on flights for which they have waitlisted for an upgrade, as well as check Complimentary Premier Upgrade eligibility and status. This feature is the direct result of your feedback and will be available to all customers when viewing their reservation on united.com
Update added as post #267 on 9/21
- Re-launch of Expert Mode as an opt-in feature. We will re-introduce the ability to view fare-class level information (a.k.a. Expert Mode) to customers who choose this setting in their online MileagePlus profile. This will enable the same level of fare class detail previously displayed to all customers. I’ll post the details about how exactly to configure this setting once it launches
Update added as post #327 on 9/24
Shannon Kelly
Director, Customer Insights
United Airlines
I give up. Will look elsewhere to book.
"A bit touchy" Translation: It does not work
Last edited by WineCountryUA; Nov 20, 2022 at 11:13 am Reason: merged consecutive posts by same member
Nov 20, 2022, 11:36 am
#393
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
Nov 20, 2022, 1:08 pm
#395
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Personally - I wouldn't expect a reservation agent or most UA employees to know what expert mode is. They don't address website or app issues. They book reservations - change reservations - cancel reservations - and some other miscellaneous things. Asking about expert mode is probably a deer in the headlights situation.
Book elsewhere? Nobody else has expert mode.
Nov 21, 2022, 12:02 am
#397
Join Date: Oct 2007
Programs: UA 1K 1MM / AA PP, Marriott Lifetime Gold
Posts: 949
It is FINALLY back!! For at least a few months it wasn't working for me - yes of course made sure expert mode was enabled, even tried de-selecting, saving, logging out, in, re-enabling numerous times, numerous browsers. Only today is it back 
Nov 21, 2022, 2:46 pm
#398
Join Date: Jul 2012
Location: NY
Programs: UA, Marriott, SPG, Hyatt, Hilton, Omni
Posts: 108
I can't seem to find the actual page for where to submit the new request to. I see the "My United" with the left side drop-down options "MileagePlus, Trips, Walle, Profile, Settings". Does anyone know where to go from here? Thanks much.
Nov 21, 2022, 3:36 pm
#399
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Settings - Profile and Preferences - Special Preferences and Accommodations - scroll to bottom - check Enable Expert Mode - click Save
Nov 24, 2022, 12:19 pm
#403
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,830
Nov 24, 2022, 12:52 pm
#405
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,497
Working again after signing out and signing back in again a few times. Although I tried that initially, and it still didn't work the first time after I signed back in, so who knows? Thanks.