Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Expert Mode: opt-in to see upgrade visibility/fare bucket data- Website back?

Old Nov 15, 18, 8:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Late Sept 2022 website expert mode is not working, mobile app is still working

Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)

Updated instructions (2022)
Originally Posted by Micp3208 View Post
... Try this:
My United > Settings > Special Preferences & Accomodations > Scroll down past search preferences and click Enable expert mode.
Originally Posted by UA Insider View Post
Hi Everyone,

I wanted to let you know that well be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
  1. Go to united.com > My Account
  2. Select Manage Profile
  3. In the Preferences section, select View All Flight Search Preferences
  4. In the Expert Mode section, read and acknowledge the customer advisements
  5. Click Save at the bottom of the page

As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.

Shannon


Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}

Print Wikipost

Expert Mode: opt-in to see upgrade visibility/fare bucket data- Website back?

Old Oct 7, 22, 10:03 am
  #256  
 
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,087
Originally Posted by ctownflyer View Post
Sure, that value proposition was there in 2017. But what about today?
Originally Posted by kirkwoodj View Post
Posting here, since important to GS:
Expert mode available fare classes not available on my flight searches this morning. Obviously a big deal if I can catch a PN fare available. Others having this problem?
Originally Posted by limey1K View Post
I and it seems many others have been having the same issue. Its a real pain.

https://www.flyertalk.com/forum/unit...e-down-14.html
It is still visible on your phone, try looking for it there.
uanj is offline  
Old Oct 7, 22, 4:41 pm
  #257  
 
Join Date: Feb 2004
Location: BOS (& SFO)
Programs: UA GS 2MM, JetBlue Mosaic, Hilton Diamond & Marriott Platinum
Posts: 88
Come on United IT

Originally Posted by PanAmWT View Post
1. When I tried Plus Point Upgrade, Expert Mode details show up, as Hipplewm posted.
2. I then went back to select mileage upgrade, Expert Mode details also show up, as reported in my preceding post.

3. I then logged out and re-logged in, selecting mileage upgrade first, Expert mode details are hidden again, so it seems that the Plus Point upgrade triggered the Expert Mode. Without first selecting Plus Point upgrade, the Mileage upgrade failed to show Expert mode details.

4. I then logged out and logged in once more. This time selecting Plus Point upgrade led to Access Denied
5. Tried log-out and in several times. Got the Plus upgrade to work and show Expert mode details after several tries, but subsequent Mileage upgrade ended in Access Denied.
Same here, going on weeks of the related/unrelated IT issue on multiple devices. Access Denied, won't save login, thus can't search for upgrades/apply Plus Points. Even if I can get the login to stick for a search or two, trying to book a ticket is impossible. Just walked through SFO GS Lobby and asked them if any news on resolution and they hadn't heard of it...
telemark27 is offline  
Old Oct 7, 22, 4:58 pm
  #258  
 
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,428
Originally Posted by Zorak View Post
For me, it appears after doing a flight search, then in the results list tap on Details/seat map



after which it shows at the bottom of the page.

thanks forthe info
manstein58 is offline  
Old Oct 7, 22, 6:03 pm
  #259  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 11,174
Originally Posted by PanAmWT View Post
1. When I tried Plus Point Upgrade, Expert Mode details show up, as Hipplewm posted.
2. I then went back to select mileage upgrade, Expert Mode details also show up, as reported in my preceding post.

3. I then logged out and re-logged in, selecting mileage upgrade first, Expert mode details are hidden again, so it seems that the Plus Point upgrade triggered the Expert Mode. Without first selecting Plus Point upgrade, the Mileage upgrade failed to show Expert mode details.

4. I then logged out and logged in once more. This time selecting Plus Point upgrade led to Access Denied
5. Tried log-out and in several times. Got the Plus upgrade to work and show Expert mode details after several tries, but subsequent Mileage upgrade ended in Access Denied.
Same here:
the second I select P-Points upgrade it gets to "Acess Denied"; I go back re-login and then get reservations details failing to show booking classes in Expert mode.
What a mess between that and the continuing security questions drag upon on login.
telemark27 likes this.
cesco.g is offline  
Old Oct 8, 22, 3:25 pm
  #260  
 
Join Date: Jan 2010
Location: Hawaii
Programs: United 1K 2 MM
Posts: 1,143
When do you think this will get fixed? Trying to plan 2023 travel for qualifying in 2024. A real pain to keep looking for PZ availability through the Plus Points option.
mmack is offline  
Old Oct 8, 22, 7:39 pm
  #261  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,530
Gone for me again on browser, works fine on iPhone app

cheers for the workaround with the advanced search upgrade options method. But it only works for people with plus points :( so I cannot use it
pmarrsouth is offline  
Old Oct 8, 22, 7:55 pm
  #262  
 
Join Date: Feb 2004
Location: BOS (& SFO)
Programs: UA GS 2MM, JetBlue Mosaic, Hilton Diamond & Marriott Platinum
Posts: 88
Originally Posted by mmack View Post
When do you think this will get fixed? Trying to plan 2023 travel for qualifying in 2024. A real pain to keep looking for PZ availability through the Plus Points option.
Just got off with a lovely GS agent and confirmed there are a bunch of upgrades happening over last few weeks and supposedly is going to be completed in the next week or so. No details on the exact IT issues, but she is having the same maddening issues with having to log in multiple times, doesn't matter which browser and inability to see expert mode/apply any upgrades.

At least a confirmation that we're not all nuts. I'm similarly trying to book a whole bunch of travel and w/o expert mode and running out of time.
chavala likes this.
telemark27 is offline  
Old Oct 8, 22, 8:06 pm
  #263  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,530
Actually this is maybe (and hopefully) related to the issues that Copa are having with trying to use certs to upgrade United fights

They said that something was broken on the United side, so many this is a fix
pmarrsouth is offline  
Old Oct 8, 22, 8:29 pm
  #264  
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: YYJ/YVR but currently stuck in Texas
Programs: UA lifetime MM / *A Gold
Posts: 14,112
Thumbs down Well, it broke for me today

It worked up to yesterday using Firefox and Win10, and today it's no go

Have not tried tablet or app on phone.
EmailKid is offline  
Old Oct 9, 22, 1:25 am
  #265  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: USA
Programs: UA Platinum
Posts: 13,166
Ugh, at least it still works on the app.
CApreppie is offline  
Old Oct 9, 22, 5:07 am
  #266  
 
Join Date: Feb 2004
Location: BOS (& SFO)
Programs: UA GS 2MM, JetBlue Mosaic, Hilton Diamond & Marriott Platinum
Posts: 88
Originally Posted by pmarrsouth View Post
Actually this is maybe (and hopefully) related to the issues that Copa are having with trying to use certs to upgrade United fights

They said that something was broken on the United side, so many this is a fix
yes, she called out same thing with Lufthansa flights and a mess using star alliance search
pmarrsouth likes this.
telemark27 is offline  
Old Oct 9, 22, 5:46 pm
  #267  
 
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA 1K MM, Marriott Bonvoy LTTE, BA Silver
Posts: 5,599
Still broken. Lame.
seanp7 is offline  
Old Oct 9, 22, 8:45 pm
  #268  
 
Join Date: Mar 2004
Location: LAX IAH AMS
Programs: UA GS 1MM
Posts: 1,059
Expert mode.... here one day..... gone the next

Expert mode has once again disappeared for me..... and I cant get it back. Have turned it off and on and off and on again in my profile but still cannot see fare buckets.

Assume others are having this problem? This happened once a while back but it was fixed when I corrected it in my profile.
avi8tir is offline  
Old Oct 9, 22, 8:57 pm
  #269  
 
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 4,366
Yes, it isn't working on the desktop website for most, but it's still working on the iOS app.

Last edited by WineCountryUA; Oct 9, 22 at 9:06 pm
dkc192 is offline  
Old Oct 10, 22, 1:25 am
  #270  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,073
Are the fare bucket displayed in iOS correct?

Looking at LAS-EWR fare KAA2AWDN. Seeming plenty of flights with K4 but website showing higher fares such as Q and L for some flights and N for others while the inventory for almost all flights shows K4 and N4 for Nov 12.
seawolf is offline  

Thread Tools
Search this Thread