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Expert Mode: opt-in to see upgrade visibility/fare bucket data- Website back?

Old Nov 15, 18, 8:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Late Sept 2022 website expert mode is not working, mobile app is still working

Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)

Updated instructions (2022)
Originally Posted by Micp3208 View Post
... Try this:
My United > Settings > Special Preferences & Accomodations > Scroll down past search preferences and click Enable expert mode.
Originally Posted by UA Insider View Post
Hi Everyone,

I wanted to let you know that well be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
  1. Go to united.com > My Account
  2. Select Manage Profile
  3. In the Preferences section, select View All Flight Search Preferences
  4. In the Expert Mode section, read and acknowledge the customer advisements
  5. Click Save at the bottom of the page

As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.

Shannon


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Expert Mode: opt-in to see upgrade visibility/fare bucket data- Website back?

Old Sep 29, 22, 3:02 pm
  #226  
 
Join Date: Aug 2015
Posts: 9,448
Don't worry, you all aren't missing anything. All flights are still PN0PZ0.
fumje is offline  
Old Sep 29, 22, 3:04 pm
  #227  
 
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,028
I can see them when using the old flight search.
dinoscool3 is online now  
Old Sep 29, 22, 4:36 pm
  #228  
 
Join Date: Feb 2008
Location: Chicago, IL
Programs: UA 1K MM, DL Plat, Mariott LT Plat/Titanium, Hyatt Globalist, Hilton Gold, National Executive
Posts: 898
It works on the mobile app but not on the site as of 3 PM CST
EWRFlyerAL is offline  
Old Sep 29, 22, 7:33 pm
  #229  
 
Join Date: Apr 2005
Programs: UA 1K, MM
Posts: 376
Originally Posted by Kacee View Post
Not showing for me either.

UA's been messing with the website recently (see thread re "A or B" query); suspect this is related.
Sounds plausible. They're doing some more A/B testing (link to thread), where A = break the website and B = break the website. Fortunately, the changes are all ones they think we're going to like.

Last edited by lancelot21; Sep 29, 22 at 7:33 pm Reason: fixed grammar
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Old Sep 30, 22, 4:47 am
  #230  
 
Join Date: Jul 2005
Posts: 72
Still the same problem. Fare classes viewable on app - not on website.
mvogel is offline  
Old Sep 30, 22, 8:46 pm
  #231  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
Programs: CO, NW, & UA forum moderator emeritus
Posts: 33,309
Is expert mode gone from the web site for everyone or just me? I am nt seeing the display of fare buckets listed for ANY of my searches done with the United web site. I even went back to verify that it is turned on. I can see it just fine in the app...

Last edited by Xyzzy; Sep 30, 22 at 10:14 pm
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Old Sep 30, 22, 10:12 pm
  #232  
FlyerTalk Evangelist
 
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,238
Originally Posted by Xyzzy View Post
Is expert mode gone from the web site for everyone or just me? It's nt showing for ANY of my searches done with the United web site. I even went back to verify that it is turned on. I can see it just fine in the app...
I can confirm that I'm seeing the same thing.
iapetus is offline  
Old Oct 1, 22, 8:39 am
  #233  
 
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 8,522
I'm also having the same issue - not working on the website but still available on the mobile app. Very frustrating; for as good as the mobile app is, sometimes it's easier to view things / options on a bigger screen.
PsiFighter37 is offline  
Old Oct 1, 22, 10:16 am
  #234  
 
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.6MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,286
Expert mode went down on the website yesterday afternoon. Still not up. It works on the app.

Could someone with some pull please report it to United?
JNelson113 is offline  
Old Oct 1, 22, 4:43 pm
  #235  
 
Join Date: Nov 2006
Location: EWR
Programs: UA MM GS, Marriott Titanium
Posts: 494
I noticed today as well. When doing advanced search for PP upgrade it still worked. Might be a temporary workaround?
FTLexMUC is offline  
Old Oct 1, 22, 5:32 pm
  #236  
 
Join Date: Jun 2006
Location: San Francisco
Programs: UA 1K, Citi Prestige, AMEX Platinum, SPG Gold
Posts: 713
Sorry for the naive question, but how do I view the fare buckets in the mobile app? I used to do this on the web site, where it would tell me, e.g., J9 C9 D8 etc. On the mobile web site it will tell me what fare class it is selling me, but I can't see how many of what other fare classes are available. For example, if there are lots of Polaris seats available in the seat map, then if the flight is like J9 C9 D0 Z0 P0 I'll assume an upgrade from Y is difficult, but with something like C9 D9 Z9 P4 I'd be more inclined to try.
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Old Oct 3, 22, 11:35 am
  #237  
 
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,126
Suddenly, there's no expert mode info (fare buckets) available to me today. Anyone else experiencing this?
porciuscato is offline  
Old Oct 3, 22, 11:50 am
  #238  
 
Join Date: Oct 2017
Location: YKM
Programs: UA, AS
Posts: 130
Originally Posted by porciuscato View Post
Suddenly, there's no expert mode info (fare buckets) available to me today. Anyone else experiencing this?
You aren't alone.
applegrcoug is offline  
Old Oct 3, 22, 2:59 pm
  #239  
 
Join Date: Nov 2008
Programs: UA 1K, Hilton Diamond, Hyatt Gold
Posts: 272
This is becoming very irritating... Didn't realize how much I relied on that info for planning purposes and decision making.
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RdFltErr is offline  
Old Oct 3, 22, 7:30 pm
  #240  
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Join Date: Jul 2014
Location: TPA
Programs: UA1K, Marriott Titanium / Lifetime Plat
Posts: 408
Still not working in the website. Where do you find it in the Mobile App?
jonisflying is offline  

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