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Expert Mode: opt-in to see upgrade visibility/fare bucket data- Website back?

Old Nov 15, 18, 8:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Late Sept 2022 website expert mode is not working, mobile app is still working

Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)

Updated instructions (2022)
Originally Posted by Micp3208 View Post
... Try this:
My United > Settings > Special Preferences & Accomodations > Scroll down past search preferences and click Enable expert mode.
Originally Posted by UA Insider View Post
Hi Everyone,

I wanted to let you know that well be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
  1. Go to united.com > My Account
  2. Select Manage Profile
  3. In the Preferences section, select View All Flight Search Preferences
  4. In the Expert Mode section, read and acknowledge the customer advisements
  5. Click Save at the bottom of the page

As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.

Shannon


Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}

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Expert Mode: opt-in to see upgrade visibility/fare bucket data- Website back?

Old Sep 28, 22, 2:28 pm
  #211  
 
Join Date: Jul 2022
Programs: United MileagePlus
Posts: 137
Originally Posted by yyzprincess View Post
I disabled & enabled it again
interesting, it wasn't working for me (just could see the fare classes offered for Y / PE / J) shown on screen, but not inventory. It did work for me when i switched to the old website i.e. https://www.united.com/ual/en/us/fli...book-a-flight/. Didn't bother to trouble shoot in this manner
jcturnbull is offline  
Old Sep 28, 22, 2:34 pm
  #212  
 
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,322
Originally Posted by jcturnbull View Post
interesting, it wasn't working for me (just could see the fare classes offered for Y / PE / J) shown on screen, but not inventory. It did work for me when i switched to the old website i.e. https://www.united.com/ual/en/us/fli...book-a-flight/. Didn't bother to trouble shoot in this manner
I just switched the old website and it works.
The new website is not displaying now seat map as well.
yyzprincess is offline  
Old Sep 28, 22, 3:08 pm
  #213  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 52,238
Not showing for me either.

UA's been messing with the website recently (see thread re "A or B" query); suspect this is related.
Kacee is online now  
Old Sep 28, 22, 3:18 pm
  #214  
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 9,122
Tried using the "search with upgrade" function (which overall sucks), but the fare buckets are showing up there. Go figure.
goodeats21 is offline  
Old Sep 28, 22, 4:12 pm
  #215  
 
Join Date: Feb 2003
Location: San Francisco, CA, USA
Programs: UA 1K (2MM), Marriott Lifetime Titanium (UGH), Uber Diamond
Posts: 749
Gone for me too. Hope it comes back.
SFO_Chad is online now  
Old Sep 28, 22, 4:13 pm
  #216  
 
Join Date: Dec 2019
Location: IAH
Programs: MileagePlus-Premier Silver
Posts: 484
Yep it’s gone. Even went in and toggled it off/on then saved, no change.
SFO_Chad likes this.
VRFast is online now  
Old Sep 28, 22, 4:20 pm
  #217  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,529
Very likely you are all not logged into your accounts (even the ones turning on and off expert mode, while in your account)
pmarrsouth is offline  
Old Sep 28, 22, 4:33 pm
  #218  
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Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 39,702
wonder if it's either deliberate, or a feature they completely forgot about and neglected to include in the new website?
bocastephen is offline  
Old Sep 28, 22, 4:36 pm
  #219  
 
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,322
Originally Posted by pmarrsouth View Post
Very likely you are all not logged into your accounts (even the ones turning on and off expert mode, while in your account)
I was logged into my account. Tried several times Signing in & signing out no go..
yyzprincess is offline  
Old Sep 28, 22, 4:40 pm
  #220  
 
Join Date: Dec 2019
Location: IAH
Programs: MileagePlus-Premier Silver
Posts: 484
Originally Posted by pmarrsouth View Post
Very likely you are all not logged into your accounts (even the ones turning on and off expert mode, while in your account)
Oh Im logged in. I get those annoying questions (favorite ice cream, bla bla bla) every time I log in. I even logged out and logged back in. I can see seat maps on dummy bookings, which someone else had issues with on here.
VRFast is online now  
Old Sep 28, 22, 6:08 pm
  #221  
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Ambassador
Posts: 9,565
Originally Posted by jcturnbull View Post
interesting, it wasn't working for me (just could see the fare classes offered for Y / PE / J) shown on screen, but not inventory. It did work for me when i switched to the old website i.e. https://www.united.com/ual/en/us/fli...book-a-flight/. Didn't bother to trouble shoot in this manner
I tried this old site, but it won't even respond when I clicked "Search".
kb1992 is offline  
Old Sep 28, 22, 6:13 pm
  #222  
 
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.5MM, AA 2MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 5,322
The desktop site is a dumpster fire right now -- I can still see fare buckets on the App -- but on the desktop site all is gone....
leoo and VRFast like this.
bmwe92fan is online now  
Old Sep 28, 22, 6:51 pm
  #223  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 39,702
Isn't it great how United's IT department thoroughly tests stuff before dumping it on customers? They must have the same leadership team as inflight catering.
Xyzzy and higher_flyer like this.
bocastephen is offline  
Old Sep 29, 22, 2:31 am
  #224  
 
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,633
The expert mode is broken. No fare code details entire day today (9/28)
PanAmWT is offline  
Old Sep 29, 22, 2:59 pm
  #225  
 
Join Date: Feb 2004
Location: Houston, TX, USA
Programs: UA 1K3MM
Posts: 195
Originally Posted by VRFast View Post
Oh Im logged in. I get those annoying questions (favorite ice cream, bla bla bla) every time I log in. I even logged out and logged back in. I can see seat maps on dummy bookings, which someone else had issues with on here.
I am having the same problem - having to answer the questions each time I log in - expert mode still not working
SuiteFlyer is offline  

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