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Expert Mode: opt-in to see upgrade visibility/fare bucket data- Website back?

Expert Mode: opt-in to see upgrade visibility/fare bucket data- Website back?

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Old Nov 7, 22, 5:55 am   -   Wikipost
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Last edit by: WineCountryUA
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Late Sept 2022 website expert mode is not working, mobile app is still working

Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)

Updated instructions (2022)
Originally Posted by Micp3208 View Post
... Try this:
My United > Settings > Special Preferences & Accomodations > Scroll down past search preferences and click Enable expert mode.
Originally Posted by UA Insider View Post
Hi Everyone,

I wanted to let you know that well be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
  1. Go to united.com > My Account
  2. Select Manage Profile
  3. In the Preferences section, select View All Flight Search Preferences
  4. In the Expert Mode section, read and acknowledge the customer advisements
  5. Click Save at the bottom of the page

As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.

Shannon


Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}

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Old Sep 19, 22, 7:32 am
  #181  
 
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,442
Originally Posted by pmarrsouth View Post
About a week ago the fare buckets stopped displaying for me on the ua.com web browser, so I have been using the UA iPhone app to try to find PZ space for some flights I am thinking of booking. Today my phone has stopped showing them. I checked the account settings & preferences and saw that the expert mode was unchecked (which I certainly did not do) and so I have checked it again and saved it. My phone and computer still will not show the full amount of fare buckets even with expert mode checked. I have logged out and back in on both the browsers and iPhone app

Anyone having similar issues or a solution?
It works for me right now. Have you cleared your cache?
jhayes_1780 is offline  
Old Sep 19, 22, 7:33 am
  #182  
 
Join Date: Feb 2022
Location: LAX
Programs: UA
Posts: 729
I just checked and it's working for me on phone and desktop.
angetenar is offline  
Old Sep 19, 22, 7:43 am
  #183  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 5,771
Originally Posted by pmarrsouth View Post
About a week ago the fare buckets stopped displaying for me on the ua.com web browser, so I have been using the UA iPhone app to try to find PZ space for some flights I am thinking of booking. Today my phone has stopped showing them. I checked the account settings & preferences and saw that the expert mode was unchecked (which I certainly did not do) and so I have checked it again and saved it. My phone and computer still will not show the full amount of fare buckets even with expert mode checked. I have logged out and back in on both the browsers and iPhone app

Anyone having similar issues or a solution?
Very likely, OP did not log on account.
Kmxu is offline  
Old Sep 19, 22, 8:40 am
  #184  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,493
Originally Posted by jhayes_1780 View Post
It works for me right now. Have you cleared your cache?
Cleared cache with CTRL + F5, still not working

Originally Posted by angetenar View Post
I just checked and it's working for me on phone and desktop.
Thanks!

Originally Posted by Kmxu View Post
Very likely, OP did not log on account.
pmarrsouth is offline  
Old Sep 19, 22, 3:43 pm
  #185  
 
Join Date: Apr 2005
Programs: UA 1K, MM
Posts: 373
There was a thread on this a few weeks (months?) ago. Several people, at least, reported that expert mode was getting unchecked for some unknown reason. I was one of them, and I was surprised to find it unchecked (and relieved that it was a simple fix). Like the OP, it wasn't my doing.

(Mind you, the OP's problem appears to go beyond this, since the OP rechecked the Expert setting.)
lancelot21 is offline  
Old Sep 19, 22, 4:53 pm
  #186  
 
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,018
Originally Posted by lancelot21 View Post
There was a thread on this a few weeks (months?) ago. Several people, at least, reported that expert mode was getting unchecked for some unknown reason. I was one of them, and I was surprised to find it unchecked (and relieved that it was a simple fix). Like the OP, it wasn't my doing.

(Mind you, the OP's problem appears to go beyond this, since the OP rechecked the Expert setting.)
My experience, too. Found Expert Mode unchecked a few weeks ago. Went into my profile and rechecked it.
sannmann is offline  
Old Sep 19, 22, 4:58 pm
  #187  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,493
It is now working on laptop browsers (it did take a few hours after selecting expert mode for it to begin working)

Still not working on phone, maybe it will be back in a week or so
pmarrsouth is offline  
Old Sep 24, 22, 9:32 pm
  #188  
 
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA 1K; AA Platinum;Amtrak Select Plus;HH Diamond;Hyatt Exp;Hertz PC;Johnnie Walker Gold
Posts: 2,306
Current IT/Ticketing issues with UA - 9/24/22

I have been trying to book an itinerary and can't get it to ticket. Finally called in and the 1K agent confirmed there are known IT issues that are being worked on. She was also unable to complete the purchase of the itinerary on her end.
I don't know if it's related or not, but every time I log into the United web site, I am getting the "we don't recognize this device" and have to answer the usual security questions. It's not just me as my S.O. is having the same issues.
So just a "heads up" if you are trying to book a ticket tonight.
narvik likes this.
rittenhousesq is offline  
Old Sep 24, 22, 10:42 pm
  #189  
 
Join Date: Feb 2004
Location: BOS (& SFO)
Programs: UA GS 2MM, JetBlue Mosaic, Hilton Diamond & Marriott Platinum
Posts: 73
Screen shot it! Had same issue last week and scored a last minute change that wouldn't ticket. The agent couldn't get it to take either but honored the ticket price nonetheless after some wrangling.
telemark27 is offline  
Old Sep 24, 22, 10:59 pm
  #190  
 
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA 1K; AA Platinum;Amtrak Select Plus;HH Diamond;Hyatt Exp;Hertz PC;Johnnie Walker Gold
Posts: 2,306
Originally Posted by telemark27 View Post
Screen shot it! Had same issue last week and scored a last minute change that wouldn't ticket. The agent couldn't get it to take either but honored the ticket price nonetheless after some wrangling.
The reservation is showing up in my itineraries, but just as not ticketed. The fare is good until midnight tomorrow, so hopefully things get fixed by then
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rittenhousesq is offline  
Old Sep 25, 22, 1:55 am
  #191  
Original Member
 
Join Date: May 1998
Location: Tucson, Southern Arizona, North America, Western Hemisphere, The Earth, a small planet in the solar system. Previously OnePass Infinite Platinum Elite, now over entitled 1K
Posts: 2,277
I am having similar issues trying to change a seat assignment. I get "we don't recognize this device" when logging in and my seat assignment remains the same when I try to make a change.
Old Gold is offline  
Old Sep 25, 22, 6:12 am
  #192  
 
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle
Posts: 478
United app is not showing expert mode seat classes, United.com is, but still asks questions to confirm browser/device. Others having same/similar issues?
jimdarcy is offline  
Old Sep 25, 22, 6:41 am
  #193  
 
Join Date: Aug 2010
Location: South Carolina
Programs: A3 *G, Hilton Diamond, Radisson Gold, Accor Gold
Posts: 211
Still having the same issues as described by previous posters as of September 25.
Flight showing in My Trips but will not allow payment to be processed.
xichang08 is offline  
Old Sep 25, 22, 8:47 am
  #194  
 
Join Date: Jul 2009
Location: WAS
Programs: UA Plat, IHG Plat, Hilton Gold, Marriott Gold, Hertz PC, Nat'l Exec Elite
Posts: 1,145
Originally Posted by jimdarcy View Post
United app is not showing expert mode seat classes, United.com is, but still asks questions to confirm browser/device. Others having same/similar issues?
my app is showing the available fare classes currently. iOS
Say Vandelay is offline  
Old Sep 25, 22, 10:43 am
  #195  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,663
Originally Posted by Say Vandelay View Post
my app is showing the available fare classes currently. iOS
Same for me, Actually I dont think Ive ever had an issue with fare classes showing..
Flying Machine is offline  

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