UA sends a fill-in-the-blank apology letter
Jul 31, 2014, 10:57 am
#92
Join Date: Mar 2007
Programs: BAEC Gold, M&M Sen, Delta Skymiles Gold
Posts: 866
http://www.independent.co.uk/travel/...e-9640331.html
Jul 31, 2014, 1:47 pm
#94
Join Date: Apr 2007
Location: SEA
Programs: UA Plat, AS MVP, HH Gold, MR Gold
Posts: 1,848
Jul 31, 2014, 3:48 pm
#96
Join Date: May 2004
Location: The best place in the world: Queensland Australia
Programs: UA GM, QF Bronze, Sugar and Spice buy 6 cups get one free offer card holder
Posts: 148
This story has made my local paper here this morning too: (Courier Mail - Brisbane, Australia)
http://www.couriermail.com.au/news/w...-1227009462261
http://www.couriermail.com.au/news/w...-1227009462261
Jul 31, 2014, 4:19 pm
#99
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Jul 31, 2014, 4:36 pm
#100
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Jul 31, 2014, 5:06 pm
#101
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
Jul 31, 2014, 5:14 pm
#102
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,216
I did something similar with AA. I had sent in a question using their online form and in the body of my question, I just asked for an email response. The next day, I got a call from someone at AA who answered my question. I actually appreciated the call though. Very nice of them to do that.
Jul 31, 2014, 5:39 pm
#103
Join Date: Jan 2008
Location: YYZ/YUL
Programs: UA 1K, AC nadda, DL, WS-Nadda
Posts: 1,476
I had a similar situation in Dulles. AC was broken on first plane and they realized as we began to board. After 30 minutes, moved to another gate with another plane. That flight was delayed because plane was around 118F inside (no one thought that they should use a ground AC unit on it). After 60-90 minutes, the pilot realized that the co-pilot seat was broken. I switched to a flight the next day at this point. No one at United even seems to try anymore.
I did however get 10k miles awarded to my account, but they have devalued miles so much, they are worthless.
I did however get 10k miles awarded to my account, but they have devalued miles so much, they are worthless.
gave me here was the result:
Thank you for including United Airlines in your travel plans. Your comments and suggestions are genuinely appreciated.
Each aircraft adheres to a rigorous maintenance schedule to help ensure our customers enjoy safe and comfortable travel. I received your feedback regarding your seat and I truly regret that it did not meet your expectations. I apologize for the inconvenience this caused and will include your comments in a report to the appropriate department.
As a tangible gesture of our concern, I will deposit miles in your MileagePlus account. Please allow 3-5 days for the miles to post.
Thank you for making us aware of the situation and, again, I apologize for the inconvenience. We appreciate your business and look forward to welcoming you on board a future United Airlines flight.
Regards,
They gave me 6k points for a broken lie flat on a trans atlantic flight, paid J.
Jul 31, 2014, 5:49 pm
#104
Join Date: Jul 2014
Posts: 36
10K wow, Two weeks ago I was on the ORD-MUC 777, in paid J and the seat was broken. No proper upright position as per FAA for landing and take off and no lie flat. I stupidly wasted my time with the were sorry card the purser
gave me here was the result:
Thank you for including United Airlines in your travel plans. Your comments and suggestions are genuinely appreciated.
Each aircraft adheres to a rigorous maintenance schedule to help ensure our customers enjoy safe and comfortable travel. I received your feedback regarding your seat and I truly regret that it did not meet your expectations. I apologize for the inconvenience this caused and will include your comments in a report to the appropriate department.
As a tangible gesture of our concern, I will deposit miles in your MileagePlus account. Please allow 3-5 days for the miles to post.
Thank you for making us aware of the situation and, again, I apologize for the inconvenience. We appreciate your business and look forward to welcoming you on board a future United Airlines flight.
Regards,
They gave me 6k points for a broken lie flat on a trans atlantic flight, paid J.
gave me here was the result:
Thank you for including United Airlines in your travel plans. Your comments and suggestions are genuinely appreciated.
Each aircraft adheres to a rigorous maintenance schedule to help ensure our customers enjoy safe and comfortable travel. I received your feedback regarding your seat and I truly regret that it did not meet your expectations. I apologize for the inconvenience this caused and will include your comments in a report to the appropriate department.
As a tangible gesture of our concern, I will deposit miles in your MileagePlus account. Please allow 3-5 days for the miles to post.
Thank you for making us aware of the situation and, again, I apologize for the inconvenience. We appreciate your business and look forward to welcoming you on board a future United Airlines flight.
Regards,
They gave me 6k points for a broken lie flat on a trans atlantic flight, paid J.
Aug 1, 2014, 2:42 pm
#105
Join Date: Jul 2014
Posts: 491
Hilarious United Complaints Error
Apologies if this has already been posted, please delete / merge etc.
http://www.independent.co.uk/travel/...e-9640331.html
Typical United, I understand these templates are standard, but these errors are absolutely ridiculous.
http://www.independent.co.uk/travel/...e-9640331.html
Typical United, I understand these templates are standard, but these errors are absolutely ridiculous.