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UA sends a fill-in-the-blank apology letter

UA sends a fill-in-the-blank apology letter

Old Sep 11, 12, 2:35 am
  #46  
 
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Originally Posted by mike_plat View Post
or "For your frustration, you will receive (LONG INTEGER) MileagePlus miles."
ahahah, for the OP's sake, i hope you really mean UNSIGNED LONG INTEGER

wouldn't want Eewnited to give -2^32-1 miles ...
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Old Sep 11, 12, 2:39 am
  #47  
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Originally Posted by maradori View Post
ahahah, for the OP's sake, i hope you really mean UNSIGNED LONG INTEGER ....
Do you really expect LONG Integer -- Integer (16bit) is probably more than big enough
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Old Sep 11, 12, 5:52 am
  #48  
 
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Thank you for posting this! Anxiously awaiting the specifics of the (specific item).
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Old Sep 11, 12, 8:18 am
  #49  
 
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"...As a tangible gesture of our concern, enclosed is your opportunity to purchase Award travel to HKG at a significantly reduced rate."
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Old Sep 11, 12, 9:07 am
  #50  
 
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Originally Posted by ddrost1 View Post
i find it rather amazing you got a response on paper to a complaint. i can't even get a form email response, much less a form letter.
Seconded. OP is somewhat fortunate to have at least heard something/ anything back from CS.
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Old Sep 11, 12, 12:08 pm
  #51  
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Originally Posted by DirtyDan View Post
Thank you for posting this! Anxiously awaiting the specifics of the (specific item).
Maybe it will be a cookie to replace the one that should have been in the envelope but instead was eaten by a flight attendant?
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Old Sep 11, 12, 1:49 pm
  #52  
 
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Originally Posted by garykung View Post
UA's email uses the same template...
Not true, at least for me as an EXP.
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Old Sep 11, 12, 3:14 pm
  #53  
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Originally Posted by maradori View Post
ahahah, for the OP's sake, i hope you really mean UNSIGNED LONG INTEGER

wouldn't want Eewnited to give -2^32-1 miles ...
I expect that the IT code monkeys implementing it would mix up the two data types regularly, and thus you'd get a letter promising one thing but see your account change by quite a different amount--and the bigger problems would thus reward pax with mileage takeaways vs. grants.


Originally Posted by Passmethesickbag View Post
Isn't the "Mail" part of that sentence redundant?
Come to think of it...
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Old Sep 11, 12, 3:30 pm
  #54  
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Originally Posted by gdenny View Post
"...As a tangible gesture of our concern, enclosed is your opportunity to purchase Award travel to HKG at a significantly reduced rate."
Oh man I would love this. This will be an interesting entry for the "what did you get" dataset of compensation for complaints! Miles? Drink tickets? Flight credit? A live snake? Another blank letter? The possibilities are endless.
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Old Sep 11, 12, 3:44 pm
  #55  
 
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Originally Posted by giantreesemar View Post
Oh man I would love this. This will be an interesting entry for the "what did you get" dataset of compensation for complaints! Miles? Drink tickets? Flight credit? A live snake? Another blank letter? The possibilities are endless.
SMI/J's conscience. Not a big deal, really; he wasn't using it anyway.
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Old Sep 11, 12, 4:00 pm
  #56  
 
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Originally Posted by WineCountryUA View Post
Do you really expect LONG Integer -- Integer (16bit) is probably more than big enough
Unless it's a negative number, which happened to a lot of people when they reversed the summer promotion. I know people who still have negative balances.
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Old Sep 11, 12, 4:39 pm
  #57  
 
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New United Theme Song

In the spirit of this thread, I can see it now. This year at the United Christmas party they'll all be singing "All We Want for Christmas is this Letter Back!"
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Old Sep 11, 12, 5:00 pm
  #58  
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This is amazing!
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Old Sep 16, 12, 4:41 pm
  #59  
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Survey says: 5,000 miles!

Well, I actually got an email that said "we will be adding 2,500 miles to your account" (but not stating that this was connected to the letter), and then my account reflects 2x 2,500 miles posting. Sound about right? I won't complain. Here I thought the comedy was enough value.
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Old Sep 16, 12, 4:49 pm
  #60  
 
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Best thread award of 2012! :-:

Thanks for sharing, (OP)!
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