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UA sends a fill-in-the-blank apology letter

UA sends a fill-in-the-blank apology letter

Old Sep 10, 12, 3:20 pm
  #31  
 
Join Date: Mar 2004
Location: Berkeley, California
Programs: Starwood Gold, Hyatt Platinum
Posts: 517
I'll play...

I am disappointed to know that we did not meet your expectations this time, and appreciate the opportunity to share your feedback with the appropriate area of MINISTRY OF SILLY WALKS.

As a tangible gesture of our concern, enclosed is AN AUTOGRAPHED PICTURE OF JEFF SMISEK.
escog is offline  
Old Sep 10, 12, 3:21 pm
  #32  
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Join Date: Mar 2011
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UPDATE! Just got a call from United HQ and spoke to a nice woman who was very apologetic and noted that it is indeed "embarrassing." I was laughing, and really do hope I didn't get anyone in too much trouble because I've made mistakes like this myself and would be terrifically mortified if someone posted it on flyertalk

Either way, she noted that this was supposed to be the letter that accompanies some form of compensation for my prior complaint email, not necessarily the only thing I'd receive on the matter (as I noted earlier, I did get an email in about 4 days that was sort of standard boilerplate apology, but my complaint didn't really call for a specific action other than fixing their site). Somehow the letter went from generating the template to sending before the agent got to fill in the blanks. Whoops.

Either way, she did say that SPECIFIC ITEM is on the way (although I didn't ask what it was). I think this whole thing is more funny than frustrating, so the suspense will have to dog me a bit longer!

Also to her credit, she did listen to me explain my issue with the bug on their site (she referred to them as the dot com department) that mis-displays how long reservations are "held" until. We'll see if it actually gets fixed now!

Either way, glad everyone got a good laugh out of this as did I I'll let everyone know what SPECIFIC ITEM winds up being.

EDIT: I take it back, instead of miles I hope it is this:

Originally Posted by escog View Post
As a tangible gesture of our concern, enclosed is AN AUTOGRAPHED PICTURE OF JEFF SMISEK.
giantreesemar is offline  
Old Sep 10, 12, 3:30 pm
  #33  
 
Join Date: Jul 2003
Location: BOS, PVG
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Originally Posted by escog View Post
As a tangible gesture of our concern, enclosed is AN AUTOGRAPHED PICTURE OF JEFF SMISEK.

I vote for this one.
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Old Sep 10, 12, 4:12 pm
  #34  
 
Join Date: Dec 2010
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Originally Posted by kb1992 View Post
I vote for this one.
Please do inform if the last name is stylized with a $.
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Old Sep 10, 12, 4:20 pm
  #35  
 
Join Date: Mar 2010
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Originally Posted by shortkidd View Post
This is a perfect example of how awesome the New United is.
Couldn't have said it any better myself
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Old Sep 10, 12, 4:22 pm
  #36  
 
Join Date: Dec 2008
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would be funny if they put (invalid data) or (insert name)
global happy traveller is offline  
Old Sep 10, 12, 5:32 pm
  #37  
 
Join Date: Mar 2006
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Originally Posted by global_happy_traveller View Post
would be funny if they put (invalid data) or (insert name)
or "For your frustration, you will receive (LONG INTEGER) MileagePlus miles."
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Old Sep 10, 12, 5:48 pm
  #38  
 
Join Date: Oct 1999
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Snakes are people too

Originally Posted by giantreesemar View Post
As a tangible gesture of our concern, enclosed is A LIVE SNAKE
Hey, hey, display a little class, please.
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Old Sep 10, 12, 5:52 pm
  #39  
 
Join Date: Jul 2003
Location: BOS, PVG
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Originally Posted by giantreesemar View Post

I'll let everyone know what SPECIFIC ITEM winds up being.
10 drinks coupons or whopping 500 miles or $20 off your next flight on UNITED.
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Old Sep 10, 12, 6:13 pm
  #40  
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Mail merge FAIL, UA.
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Old Sep 10, 12, 6:14 pm
  #41  
 
Join Date: Nov 2006
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"The frustration of knowing you'll never get the 60 seconds it took you to read this letter back while you expected something tangible instead."
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Old Sep 10, 12, 6:59 pm
  #42  
 
Join Date: Dec 2010
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This has to be the best laugh we all had in ages with regards to new and improved UA !!
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Old Sep 10, 12, 7:33 pm
  #43  
 
Join Date: Jun 2006
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How absolutely perfect: United sends an incomplete form letter to apologize for being sorry that it took so long to respond to a complaint. I wonder if this is the new "smoke & mirrors" of not actually addressing complaints?

Whatever, thanks for the laugh & follow-up with call today. Please post pics of your special specific item (SSI) from UA. We are all on tender-hooks, anxiously awaiting the reveal!
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Old Sep 11, 12, 12:47 am
  #44  
 
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Originally Posted by exerda View Post
Mail merge FAIL, UA.
Isn't the "Mail" part of that sentence redundant?
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Old Sep 11, 12, 1:07 am
  #45  
 
Join Date: Dec 2010
Location: PHX
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After slogging through the vitriol (mine included) of the "Changes to Expert Mode" thread, this was beyond hilarious.

Maybe they have removed the ability of the agents to see which customer they are sending a letter to!
intub8r is offline  

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